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TwistinTW
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PostPosted: Mon Apr 14, 2008 8:09 am    Post subject: VT2142 QOS settings, Phone vs router QOS - Not IP based Reply with quote Back to top

Hi,

First the foundation data:
Canada, Sympatico, DSL landline
DL 3.82Mbps, UL 548kbps, QOS is good today, but not always - no games or downloads
Speedstream Modem 4200
VT2142-VC and Linksys PAP2 (retired but still connected as I plan to get another number so I can travel with it)
Phoneline ->MODEM->VT2142->Phone and DI-524->(Computer, Linksys PAP2)
Irregular QOS issues (and asymmetric ones as I can hear them, but they can not always hear me)
Voip test today says I should be good (96% QOS, MOS of 3.9)

So here is the story. Bought the Linksys over a year ago, and it worked fine behind the router. Turned down other applications manually as per normal, as DI-524 is not QOS. Upgraded to VT2142 when Vonage sent me the device when I was having service QOS issues they thought might be the PAP2. Wasn't - they had mangled programming. All fixed, but now I have two devices (and yes they ended up billing me for it). So here I am with this VT2142 behind my router, and I learn it has QOS.

Same issues with the general QOS, in that I have to throttle other internet use when the phone is on - even browsing! So I follow the directions on the Vonage site to put it in front of the router. I had assumed that the Voip alongside the router meant that the Voip was automatically QOS handled ahead of the router stuff. The router is just a flow through to the DI-524.

Can someone confirm for me that I do not need to set the DI-524 router as a reduced QOS IP, in order for the Voice features to be better? It is the one thing I have not done yet. There is no setting I can see that permits me to set the Voip QOS over the router QOS. Unless I've logged into the wrong setup page in the VT2142 (I figured there should be two, but couldn't find any reference in the manual - Surely Vonage must have one to program through).

As mentioned, it is asymmetric - I always hear the other person better than they do me - I've changed phones - cordless to wired, new batteries - its not the phone - even Vonage was unimpressed with my quality! My quality when I call my cell is right down there with POTS, and I am not set up to get stereo sound here. Games and heavy downloads are rare - unless M$ is doing stuff in the background. And the funny part is that my QOS scores are usually good, even if I try to run them right after a crappy call. Which begs the question, should I go back to a land line if this is the best I will get?

It works and it saves me money, and I get my messages online and all that stuff, but this game of shutting down applications, or even the computer, or turning off the router every time the phone rings is just not right. I'm tired and confused and weary of rewiring the network and DHCP settings and static addresses...

Thanks in advance for your help/insight.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Apr 14, 2008 9:11 am    Post subject: Reply with quote Back to top

There are QOS settings in the VT2142 that you can adjust, but those are simply for the LAN portion of your network (prioritizing packets on your LAN that pass though the 2142) and do not affect the Voip which should be controlled by the QOS settings in the Voip, which you can not get at.

Have you contacted Vonage about your problems resultng in them adjusting your 2142? They pretty much messed mine up. Finally a Vonage tech suggested that I do a Hard Reset of my 2142 which took it back to factory defaults. This located betwen the power jack and the ethernet port on the back of the device. Depress for about 5 seconds.

The other thing that you can do is change your bandwidth saver on the Vonage web site to the 30kbs setting.

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