Cant configurate my Vonage V-Portal

Posts: 1 · New Forum Member Joined: Apr 12, 2008 Posts: 1

Hi well i set up all like it said on the box... ethernet lan cord to yellow port and blue port to my modem...

i turn on...both modem and vportal... and te v-protal tells me i dont have internet connec..(well i have PPPoE)

So i try go to 192.168.15.1 but it never loads...

i try to log in to internet and it works..but the v protal keeps telling me i dont have internet connection...i just have the computers draw on the vportal...

i guess the problem is that i cant config... the vportal....but i cant get in the page!!!

what can i do??

thanx... and srry for the bad eng.. Razz

EDIT: i have 128Kbpps speed...and its like they give me like credits....every month they give me 3600 min so i can use internet...after that i use the 3600min i have to pay by minute...

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I assume from what you've written is that you have DSL. The problem is that your computer is set up for logging on to your DSL using PPPoE, but the V-portal, by default, is not.

First write down all your network settings on your computer, because you're going to change them and you may need to get back. Also, you need to know your PPPoE settings, including password (if any). Now change your computer settings to get its internet address dynamically using DHCP. Plug the computer into the LAN side of the V-portal. Don't connect the V-portal to your modem yet. Reboot both the V-portal and your computer, V-portal coming up first.

Now you should be able to get to the V-portal setup page that you couldn't load before. Change the WAN settings on the V-portal to PPPoE, using the same settings that your computer used to have. Save everything and shut down. Connect the WAN side of the V-portal to the modem and reboot everything- modem, then V-portal, then computer. Now it should work.

One word of warning. Some DSL ISPs and some DSL modems only want to work with one device. If yours is that way, it may insist on working only with your computer. Check with your ISP on this. One way around it is to set up your V-portal for MAC cloning. Check the V-portal user's manual.