Hurray and Kudos for Vonage Customer Service

Posts: 4 · New Forum Member Joined: Apr 10, 2008 Posts: 4

I would like to give praise where praise is due. Vonage customer service has been working with me to get a *67 problem resolved and it is now resolved. They have even called me back several times to make sure it is working. I am impressed with the level of committment they have strived for in helping one customer (me). I hope they continue this. Thank you Vonage!

Posts: 23 · Vonage Forum Associate Joined: Apr 09, 2008 Posts: 23

good ..... awesome//

Posts: 196 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 196

Admittedly, I think most on this forum readily recognize that Customer Support has been lacking.

Maybe, maybe, maybe they are getting better.

Posts: 801 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 801

To add to the positive experience others have received from tech support, I recently had a very positive experience with Vonage tier 1 tech support. My issue was resolved and she followed up the next day to make sure all was good.