Vonage are no longer taking Maestro cards

Posts: 11 · Vonage Forum Associate Joined: Apr 13, 2007 Posts: 11

I go an email today saying Vonage are no longer going to take mestro cards as they are not allowed to take recuring payments on it. I feel very let down by Vonage as they are going to leave me high and dry with out phone service. I dont have a credit card, I am asking to speak to some one in the uk and they say they cant transfer me. I ask Vonage to send an email to the uk office for some one to contact me but no one has so far. I have been a Vonage customer for 3 years and fell very let down by them not offering another type of payment e.g direct debit or standing order or even payment via paypall.

A very unhappy customer
Chris,

Posts: 1 · New Forum Member Joined: Apr 11, 2008 Posts: 1

I am in the same situation, I dont know why we cant just pay this monthly? or offer a direct debit service.

Sad

Rosarch

Posts: 11 · Vonage Forum Associate Joined: Apr 13, 2007 Posts: 11

Yes i am so angry with them. I hope the Vonage people in the uk are looking at this and get there act together. They had the cheek to send me an online survey last night and i made sure i put dissityfied to every ting as they was not help to me on this matter.

Please every one who is in the same boat as my self and another person who replyed to this post your comments so Vonage can see.

Chris.

Posts: 120 · Posted: Sat Apr 12, 2008 4:39 am Post subject: Direct Debit

I very much agree, why can't Vonage have a direct debit service, seeing as they are operating in the UK. Even the smallest and poxiest of companies can manage that.
Luckily I have Visa Debit so am ok.

Posts: 12 · Vonage Forum Associate Joined: Sep 02, 2005 Posts: 12

A pain to say the least ....I want to retain this excellent phone service but now have got to use my a CC and pay that each month instead of any auto debit system of payment...hope they will come up with Direct Debit in the near future or as "cpersaud" suggested Paypal would do...

Posts: 9 · New Forum Member Joined: Apr 17, 2008 Posts: 9

First time I spoke to them I got to speak to a supervisor, he was going to get back to me on exactly what the "new rule" was that meant they couldmn't take it, as First Direct had advised that there had been no rule change and no generla problem with recurring payments. Heard nothing after that.

Just spoken to them again and getting a different story this time, they have terminated their agreement with Maestro.

Seems to be a case of US company who don't give a damn about UK customers, they just don't get it, that Maestro is THE standard for most banks.

Fortunately I do have a credit card to use temporarily whilst I look to change the service, I was already thinking that the deal was no longer such a great one, such blatently appalling customer service nails it.

Posts: 11 · Vonage Forum Associate Joined: Apr 13, 2007 Posts: 11

Yes i no there customer service is very poor. I have a good mind to put this on BBC Watchdog and have them shamed on UK National TV.

Posts: 1 · New Forum Member Joined: Apr 24, 2008 Posts: 1

I was also forced to change to a credit card. My bank, First Direct, had not heard of the problem on 9th April, but did admit that they were changing their debit cards themselves over to VISA from Maestro at some stage in the future.

My father also has a Vonage phone. He does not have a credit card and no other payment method is possible for him, so it looks like he will be disconnected, which he is very very angry about.

Interestingly, he has also just had the same problem with another company, a UK-based company, so I'm wondering if this is just a start of a bigger issue that has yet to be publicised ?

I feel very let-down by Vonage and was surprised at their non-customer focused approach ... "your account will be suspended".

Posts: 1 · New Forum Member Joined: Apr 30, 2008 Posts: 1

Well im going to be first to say this is complete and utter Bullsh!!!T

I have been a customer for over 3 years and i am absolutely disgusted to see them stuff their most loyal customers over.

Vonage were just growing when i came on board and i have recommended numerous people since then.

Why the F can't they extend some courtesy to the old skoolers? Why cant a debit system/standing orcder be set up?

I have no reason to upgrade or apply for another card.

If the Vonage admins are reading, please could you send Vonage HQ our disconcern regarding this change.

For the others in the room - i am using Virgin Media, is there another Voip provider i should consider? Im looking for someone good service and price wise?

Back in the day - NTL and Vonage worked like a symphony hence the reason i signed up. Surely now we the market has opened up a bit?

Oh and lastly i would like to sign up with someone who accepts Maestro?

Thank You

Posts: 9 · New Forum Member Joined: Apr 17, 2008 Posts: 9

Quite possibly its the financial state of the company that has caused the Maestro issue, as we know, and Vonage belatedly admitted, its not a rule change by Maestro as they initially indicated. So I don't think telling them how angry we are will make the slightest difference, if its simply that the bank see Vonage as a failing company.

Time is to vote with your feet, I've given credit card billing details whilst I change my provider and tell everyone my new number.