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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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cpersaud
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Joined: Apr 13, 2007
Posts: 11

PostPosted: Wed Apr 09, 2008 5:12 pm    Post subject: Vonage are no longer taking Maestro cards Reply with quote Back to top

I go an email today saying Vonage are no longer going to take mestro cards as they are not allowed to take recuring payments on it. I feel very let down by Vonage as they are going to leave me high and dry with out phone service. I dont have a credit card, I am asking to speak to some one in the uk and they say they cant transfer me. I ask Vonage to send an email to the uk office for some one to contact me but no one has so far. I have been a Vonage customer for 3 years and fell very let down by them not offering another type of payment e.g direct debit or standing order or even payment via paypall.

A very unhappy customer
Chris,


Last edited by cpersaud on Thu Apr 17, 2008 4:22 am; edited 1 time in total
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Rosarch
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Joined: Apr 11, 2008
Posts: 1

PostPosted: Fri Apr 11, 2008 5:09 am    Post subject: Reply with quote Back to top

I am in the same situation, I dont know why we cant just pay this monthly? or offer a direct debit service.

Sad

Rosarch
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cpersaud
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Joined: Apr 13, 2007
Posts: 11

PostPosted: Fri Apr 11, 2008 5:54 am    Post subject: Reply with quote Back to top

Yes i am so angry with them. I hope the Vonage people in the uk are looking at this and get there act together. They had the cheek to send me an online survey last night and i made sure i put dissityfied to every ting as they was not help to me on this matter.

Please every one who is in the same boat as my self and another person who replyed to this post your comments so Vonage can see.


Chris.
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skin06
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Sat Apr 12, 2008 4:39 am    Post subject: Direct Debit Reply with quote Back to top

I very much agree, why can't Vonage have a direct debit service, seeing as they are operating in the UK. Even the smallest and poxiest of companies can manage that.
Luckily I have Visa Debit so am ok.

_________________
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Fonegeezer
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Vonage Forum Associate


Joined: Sep 02, 2005
Posts: 12

PostPosted: Wed Apr 16, 2008 9:01 am    Post subject: Reply with quote Back to top

A pain to say the least ....I want to retain this excellent phone service but now have got to use my a CC and pay that each month instead of any auto debit system of payment...hope they will come up with Direct Debit in the near future or as "cpersaud" suggested Paypal would do...
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quails
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Joined: Apr 17, 2008
Posts: 9

PostPosted: Thu Apr 17, 2008 2:58 am    Post subject: Reply with quote Back to top

First time I spoke to them I got to speak to a supervisor, he was going to get back to me on exactly what the "new rule" was that meant they couldmn't take it, as First Direct had advised that there had been no rule change and no generla problem with recurring payments. Heard nothing after that.

Just spoken to them again and getting a different story this time, they have terminated their agreement with Maestro.

Seems to be a case of US company who don't give a damn about UK customers, they just don't get it, that Maestro is THE standard for most banks.

Fortunately I do have a credit card to use temporarily whilst I look to change the service, I was already thinking that the deal was no longer such a great one, such blatently appalling customer service nails it.
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cpersaud
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Joined: Apr 13, 2007
Posts: 11

PostPosted: Thu Apr 17, 2008 4:17 am    Post subject: Reply with quote Back to top

Yes i no there customer service is very poor. I have a good mind to put this on BBC Watchdog and have them shamed on UK National TV.
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arlott
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Joined: Apr 24, 2008
Posts: 1

PostPosted: Thu Apr 24, 2008 4:31 pm    Post subject: Same problem here Reply with quote Back to top

I was also forced to change to a credit card. My bank, First Direct, had not heard of the problem on 9th April, but did admit that they were changing their debit cards themselves over to VISA from Maestro at some stage in the future.

My father also has a Vonage phone. He does not have a credit card and no other payment method is possible for him, so it looks like he will be disconnected, which he is very very angry about.

Interestingly, he has also just had the same problem with another company, a UK-based company, so I'm wondering if this is just a start of a bigger issue that has yet to be publicised ?

I feel very let-down by Vonage and was surprised at their non-customer focused approach ... "your account will be suspended".
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Putang8
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Joined: Apr 30, 2008
Posts: 1

PostPosted: Wed Apr 30, 2008 4:15 am    Post subject: Reply with quote Back to top

Well im going to be first to say this is complete and utter Bullsh!!!T

I have been a customer for over 3 years and i am absolutely disgusted to see them stuff their most loyal customers over.

Vonage were just growing when i came on board and i have recommended numerous people since then.

Why the F can't they extend some courtesy to the old skoolers? Why cant a debit system/standing orcder be set up?

I have no reason to upgrade or apply for another card.

If the Vonage admins are reading, please could you send Vonage HQ our disconcern regarding this change.

For the others in the room - i am using Virgin Media, is there another Voip provider i should consider? Im looking for someone good service and price wise?

Back in the day - NTL and Vonage worked like a symphony hence the reason i signed up. Surely now we the market has opened up a bit?

Oh and lastly i would like to sign up with someone who accepts Maestro?

Thank You
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quails
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Joined: Apr 17, 2008
Posts: 9

PostPosted: Thu May 01, 2008 2:29 pm    Post subject: Reply with quote Back to top

Quite possibly its the financial state of the company that has caused the Maestro issue, as we know, and Vonage belatedly admitted, its not a rule change by Maestro as they initially indicated. So I don't think telling them how angry we are will make the slightest difference, if its simply that the bank see Vonage as a failing company.

Time is to vote with your feet, I've given credit card billing details whilst I change my provider and tell everyone my new number.
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