Touch Tone Phone Menu Problem

Posts: 6 · New Forum Member Joined: Dec 31, 2004 Posts: 6

First, let me say Vonage phone support is VERY VERY VERY slow..I have been on hold for 45 minutes. Pathetic customer service.

Anyway, has anyone else noticed that some touch tone phone menus don't work? For example, if you call a business line and they say "touch 1 for customer service or 0 for the operator" absolutely nothing happens and it doesn't recognize the tone.

This doesn't happen with all calls and it's not a problem with my phone since I've tried it on multiple phones. For example, you can try calling this customer service number with Vonage and it will ignore your touch tone phone during the prompt menus 561-963-9005.

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

I called it. Works fine. I pressed 2 to talk to a representative and I pressed 1 to address a credit card transaction.

Posts: 6 · New Forum Member Joined: Dec 31, 2004 Posts: 6

pl1 wrote:

I called it. Works fine. I pressed 2 to talk to a representative and I pressed 1 to address a credit card transaction.

That's odd. I'm on the phone with Vonage support now and he said he's trying to change some settings on their end with the phone adapter. I'll let you know if it works.

Posts: 6 · New Forum Member Joined: Dec 31, 2004 Posts: 6

Anyone else have this kind of problem now or in the past? The support tech tried changing some settings and it still didn't work.

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

I tried google. I did find this post. Could be related. http://blog.tmcnet.com/blog/tom-keating/voip/voip-blog/charter-communications-tech-support-using-voip.asp

Quote:

I've been experiencing 5%-20% packet loss over the past several days on my home Charter High-Speed cable connection.

It's affected my home Vonage Voip phone line.

I called yesterday from Vonage to Charter, but the packet loss was so bad, that the technician couldn't hear me and at times I couldn't hear him. I would have called from my cellphone, but unfortunately I don't get service in my house.

Then today my wife called me at work to say that the Internet was completely down as was the Vonage phone service. Of course, I knew Charter was to blame, so I then called my local Charter tech support number at this number 800-827-8288.

Their IVR was having difficulty detecting my DTMF digits even though I was not making a Voip call. (VoIP often affects DTMF touch tone digits).

It didn't detect my touch tone digit, so I was then transferred to an operator who said "Charter Communications. Can I help you?".

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

Since I can not edit my post, I just noticed that the post said he was not using Vonage when the tones were not recognized. Sorry about that.

Posts: 3198 · Posted: Thu Dec 30, 2004 8:37 pm Post subject:

this has been discussed. here are some links:
http://www.dslreports.com/forum/remark,11133668
http://www.dslreports.com/forum/remark,11523419
http://www.vonage-forum.com/ftopic1914.html
http://www.vonage-forum.com/ftopic412.html

Posts: 6 · New Forum Member Joined: Dec 31, 2004 Posts: 6

One more question..for those not having the problem..are you using the Motorola or LinkSys phone adapter? They're sending me out the LinkSys adapter instead since I was told the Motorola might not be accepting the firmware upgrade. I hope this fixes the problem.

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

Liksys PAP2 here.

Posts: 3198 · Posted: Thu Dec 30, 2004 9:01 pm Post subject:

kind of like http://www.vonage-forum.com/ftopic1914.html
anyway, I have the linksys RT31P2 which is the one they'll be sending. good luck.