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PostPosted: Mon Apr 07, 2008 9:40 am    Post subject: Problem with Vonage's V-Portal and Qwest's Actiontec M1000 Reply with quote Back to top

I have the following setup:

- An ActionTec M1000 modem/router connected to a Qwest-supplied ADSL line. The LAN IP address of this device is 192.168.1.1.

- A Vonage V-Portal box connected to the M1000 modem/router.

- A Linux PC (my firewall) with two NICS:

NIC 1: Connected to the V-Portal, with IP address 192.168.15.2, network mask 255.255.255.0 and default gateway 192.168.15.1 (The V-Portal.)

NIC 2: Connected to a hub, with IP address 192.168.0.1, network mask 255.255.255.0. Other PCs connected to the hub use this as their gateway.

Qwest uses PPPoE for my connection, and my externally visible IP address is dynamically allocated by Qwest. I have my user name and password in the M1000, and my connection works fine. The V-Portal (in the Basic Setup section) I have so far configured in two different ways:

1) PPPoE: Supplying the same user name and password as in the M1000. The V-Portal thus gets an externally-visible IP address supplied by Qwest.

2) DHCP: Getting the IP address from the M1000. This IP address (which, because of the way the M1000 is configured, always is 192.168.1.2) is not externally visible.

Using configuration 1 I have the following:

Both Internet access and Vonage phone work fine. However, I can't access the M1000 configuration interface from any of my PCs. In particular, pings from any of the PCs (including my firewall PC) to 192.168.1.1 never get through. In addition, no external connection attempts (for example, HTTP, SSH, or whatever, connection attempts from hosts in the Internet into my PCs) get through to my PCs, despite of the fact that the V-Portal is configured as a DMZ host in the M1000, and that my firewall PC is configured as a DMZ in the V-Portal.

Using configuration 2 I have the following:

Vonage phone works. I can access the M1000 configuration interface from any of my PCs, and external connection attempts get relayed correctly to my PCs. However, Internet surfing does not work correctly. For the most part it does, in that I can connect to remote sites all right. However, once secure connections (like HTTPS) enter the picture things start to fail. Hosts that I can interact with no problem with configuration 1 stop responding - in fact, they just hang. For example, with configuration 2 I can't access my Yahoo accounts (for junk emails): mail.yahoo.com just never returns. This is not a Yahoo problem; it happens with many other (all?) secure servers out there.

Anybody know how to get around this? Ideally, I would like to have configuration 2, but with the problem described solved.
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ed56
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PostPosted: Mon Apr 07, 2008 1:37 pm    Post subject: Reply with quote Back to top

In option 2 try setting your firewall PC as a static address 192.168.1.2 (or any other 192.168.1.x) and set your Gateway and DNS to 192.168.1.1.

Secondary DNS's could be set to 208.67.222.222 and 208.67.220.220 (opendns.com).

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PostPosted: Mon Apr 07, 2008 3:11 pm    Post subject: Reply with quote Back to top

ed56 wrote:
In option 2 try setting your firewall PC as a static address 192.168.1.2 (or any other 192.168.1.x) and set your Gateway and DNS to 192.168.1.1.

Secondary DNS's could be set to 208.67.222.222 and 208.67.220.220 (opendns.com).


Thanks for your feedback. However, this does not work. My firewall PC is directly connected to the V-Portal, and through it to the M1000. When changing the configuration as you suggest, pinging from my firewall PC to the M1000 does not succeed - the V-Portal is not routing the packets to the M1000. Even worse, pinging from my firewall PC to the V-Portal also does not succeed, presumably because the gateway (192.168.1.1, the M1000) can't be reached.
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ed56
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PostPosted: Mon Apr 07, 2008 3:38 pm    Post subject: Reply with quote Back to top

Missed that the Vonage was before your firewall PC.

Your set up is very similar to mine except I have a router instead of a Firewall PC.

What I have done, is as follows:

Cable Modem (192.169.100.1) - - > to Vonage (192.68.15.1) Via DHCP- - >to BEFSR41 Router (WAN 192.168.15.2 static, Lan = 192.168.55.1, DHCP starts at 192.168.55.2) - - ->(192.168.55.xxx) to PCs

On the Vonage (192.168.15.1) I have set the DHCP to start at 192.168.15.3 (taking it out of the equation) and set my BEFSR41 (your Firewall PC) to a static IP 192.168.15.2 with a gateway and DNS of 192.168.15.1, which passes on the DNS info.

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PostPosted: Mon Apr 07, 2008 4:00 pm    Post subject: Reply with quote Back to top

ed56 wrote:
Missed that the Vonage was before your firewall PC.

Your set up is very similar to mine except I have a router instead of a Firewall PC.

What I have done, is as follows:

Cable Modem (192.169.100.1) - - > to Vonage (192.68.15.1) Via DHCP- - >to BEFSR41 Router (WAN 192.168.15.2 static, Lan = 192.168.55.1, DHCP starts at 192.168.55.2) - - ->(192.168.55.xxx) to PCs

On the Vonage (192.168.15.1) I have set the DHCP to start at 192.168.15.3 (taking it out of the equation) and set my BEFSR41 (your Firewall PC) to a static IP 192.168.15.2 with a gateway and DNS of 192.168.15.1, which passes on the DNS info.


Thanks again. Well, it would seem that our setups are not alike, after all. You have your Vonage box between your modem and your router, whereas I have my Vonage box behind my modem/router.
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PostPosted: Mon Apr 07, 2008 6:10 pm    Post subject: Reply with quote Back to top

The M1000 modem/router would be the same as my Cable modem . . .in that it is the termination for your DSL wiring (MTA), and runs a DHCP to your computer or network.

M1000 modem/router 192.168.1.1 - - >Vonage (Wan by DHCP 192.168.1.2. LAN to Linux (192.168.15.1, DHCP starts 192.168.15.2) - - > PC Firewall (WAN 192.168.15.2 DHCP =? - -PC's (?)

If I have this shown correctly, I think the problem MAY be that the PC's are looking at the Firewall PC as the Gateway and DNS, which will fail. That is why I set up the static ip address on my router and set the DNS and Gateway address in BOTH the WAN side and The DHCP (LAN) side. You MAY be able to get away with just setting the DNS on the firewall PC on your DHCP LAN side:

DNS 1 192.168.15.1
DNS 2 208.67.222.222
DNS 3 208.67.220.220

Upon further reflection the only reason I had the static address on my router was for port forwarding . . . if it lost power or was reset the lease reserverd 192.185.15.2 and it was then assigned 192.168.15.3 which screwed up port forwarding from the Vonage device (set to port forward to 192.168.15.2)

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Last edited by ed56 on Mon Apr 07, 2008 6:29 pm; edited 1 time in total
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PostPosted: Mon Apr 07, 2008 6:27 pm    Post subject: Reply with quote Back to top

One last though, if your M1000 modem/router is acting like a true NAT router, you may need to set the DNS and Gateway to it (192.168.1.1), rather than the Vonage devices ip of (192.16.15.1).

For Instance in my case the Cable modem has an IP of 192.168.100.1, but the Vonage device picks up the public IP, Gateway and DNS from it (on the WAN side), not 192,168.100.2. Then referencing my Vonage router as the Gateway and DNS (LAN side) , it passes on the public adresses it has from the Cable modem.

So in your case, the Gateway and DNS fpr the DHCP should be the M1000 modem/router' adress of 192.168.1.1

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Last edited by ed56 on Mon Apr 07, 2008 6:33 pm; edited 1 time in total
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PostPosted: Mon Apr 07, 2008 6:30 pm    Post subject: Reply with quote Back to top

ed56 wrote:
The M1000 modem/router would be the same as my Cable modem . . .in that it is the termination for your DSL wiring (MTA), and runs a DHCP to your computer or network.

M1000 modem/router 192.168.1.1 - - >Vonage (Wan by DHCP 192.168.1.2. LAN to Linux (192.168.15.1, DHCP starts 192.168.15.2) - - > PC Firewall (WAN 192.168.15.2 DHCP =? - -PC's (?)

If I have this shown correctly, I think the problem MAY be that the PC's are looking at the Firewall PC as the Gateway and DNS, which will fail.


You are correct, in that the PCs are looking at the firewall PC as the gateway. However, with the setup that you suggest any pings from the firewall PC to the M1000 or the Vonage box fail. One thing that I didn't make explicit before (my apologies about that) is that when I adopt your configuration suggestion, the pings that fail from the firewall PC (or any other PC in my LAN, at that) involve IP addresses, not names. That is, when from the command line at the firewall PC I type

ping 192.168.1.1

or

ping 192.168.15.1

the pings never get through. This is why I think the problem is a purely networking one, with DNS playing no role (yet.)

ed56 wrote:
That is why I set up the static ip address on my router and set the DNS and Gateway address in BOTH the WAN side and The DHCP (LAN) side. You MAY be able to get away with just setting the DNS on the firewall PC on your DHCP LAN side:

DNS 1 192.168.15.1
DNS 2 208.67.222.222
DNS 3 208.67.220.220

Upon further reflection the only reason I had the static address on my router was for port forwarding . . . if it lost power or was reset the lease reserverd 192.185.15.2 and it was then assigned 192.168.15.3 which screwed up port forwarding from the Vonage device (set for 192.168.15.2)
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ed56
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PostPosted: Mon Apr 07, 2008 6:37 pm    Post subject: Reply with quote Back to top

I would try the solution on my last post . . . (we crossed here).

Set your gateway to 192.168.1.1 as well as the DNS. If that fails, I am soewhat at a loss.

from my set up, I can ping or access 192.68.55.xxx; 192.168.15.xxx or 192.168.100.xxx.

Up stream I also have a wireless access point connected to a hub that connects to the router. . . no problems.

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PostPosted: Mon Apr 07, 2008 6:39 pm    Post subject: Reply with quote Back to top

Also, I am assuming your firewall log on the PC is not showing any blocking Confused

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