I have had Vonage for over a year now and just recently started experiencing dropped audio. Recently, this happens almost every time I use the phone. While on a call, for no apparent reason, for about 10 seconds at a time I can hear the caller, but they cannot hear me. Then all of a sudden everything is fine. Nothing has changed on my network. I am using the same devices and setup. I have called Comcast and they have tested my line and say everything is ok...of course.
My Internet connection does not go down when these 10 second Audio outages happen, so I am guessing it is NOT the internet that is causing the problem.
I have tried changing the bandwidth usage etc. I have rebooted all devices many times. I have monitored my internet connection, I have ran ping and traceroute tests and every thing is fine with the internet.
My last thing to do is call Vonage which I have avoided doing for the simple fact that every time I have called them I get a person that barely speaks english.
kdf55 Vonage Forum Evangelist
Joined: Jun 30, 2007 Posts: 355
Location: Highland, IL
When I had that problem, it was an internet problem. Check your cable modem for errors. Mine showed about 50 per day. Charter said my connection was fine, too, but if they are not checking when the problem occurs, it doesn't show. Mine was an intermittent problem that was finally located in a bad node. It only took about 3 months to get the problem fixed. Since then, my Vonage had been great.
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_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
WAN > Cable Modem > Router > Vonage Modem, PC's and Switch.
It's been setup like this since day one. I actually tried moving the Vonage modem to outside of the firewall i.e. WAN>Modem>Vonage>Router>PC's
Still same result.
One thing I did today was upped my bandwidth usage in my Vonage control panel under Features to BEST QUALITY. I have not noticed these 10 second dead periods during a call since doing that. I'll keep monitoring it. Previously I had moved the setting to GOOD and it made no difference.
What is your set up like, modem -> Vonage Device -> Router -> PC's ?
The reason I ask, is you may wish to experiment with the connections and order . . . . if you have a router it could be getting flakey or the Vonage device may be.
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
One thing I did today was upped my bandwidth usage in my Vonage control panel under Features to BEST QUALITY. I have not noticed these 10 second dead periods during a call since doing that. I'll keep monitoring it. Previously I had moved the setting to GOOD and it made no difference.
You are a step ahead of me
BTW I read in a another thread the middle setting has problems, and one should choose either the best or the lowest setting. Never saw that mentioned before.
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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