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reburr
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PostPosted: Tue Aug 19, 2003 6:31 am    Post subject: same issue Reply with quote Back to top

Have had Vonage about three weeks. have the same problem with dropped outgoing voice. I think about 5-10% of calls are lost. most of the time occurs when there is simultaneous activity on my laptop, but not always. was unable to maintain a call last night with the computer powered down.
have found some tweaks that seem to help, but have not yet eliminated the problem. using ping-plotter, found that latency to Vonage servers on my connection (comcast in western mass) was ~260 with MTU at 1400; packet loss was 6-7% at some nodes. reduced MTU size to 576 and latencies dropped about 80-90% and packet loss was reduced. surfing performance better also. forwarded the ports on the netgear rp114. went back to default on QoS packet scheduler in XP (I expect tis is an irrelevant tweak, but I have tried everything I can think of to improve the service).
Vonage tech support has been hard to reach. gave up on phone and have e-mailed. have had a couple of replies. one was to look at the performance of the route to the Vonage servers using ping-plotter, which was helpful.
still working on it. this is an idea whose time has come, but I'm concerned that the requirements for reliable voice may be intolerant of network conditions that exist from time-to-time. the fix may not be in out end-user systems, but by increasing the fault tolerance of the voice packet protocols.
I can't imagine there are only a few of us with this issue. appreciate nay advice and suggestions.
eganov
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PostPosted: Thu Aug 21, 2003 10:13 am    Post subject: Reply with quote Back to top

Have the exact same problem of losing outgoing voice. I hear the called party just fine but they can't hear me. Vonage suggested opening a few ports and running pingplotter - which I did. Last night every call I made had this problem seconds into the call. I ran pingplotter all day and latency was fine (80ms to Vonage). Upload speed is consistent @ 180Kbps. Verified ports were still forwarded to the ATA. pingplotter was using a 1200 byte packet.
Interestingly, I ran pingplotter while I made the Vonage calls. Latency was great until my call was connected. Then it all fell apart. Lost packerts, ERR's and latency in the 3000ms range as soon as the call connected. This was immediately followed by the called party saying they couldn't hear me anymore. As soon as I hung up pingplotter returned to 80ms latency and no lost packets or ERR's. I repeated this a dozen times - all with the same results. Prior to this testing Vonage blamed the problem on ISP latency. It seems that latency indeed may be the problem but Vonage may be causing it on call connection.
I think Vonage needs to run some more comprehensive diagnostics on the outgoing voice problem rather than using the blanket "your ISP has a latency problem" excuse. I even volunteered to help them diagnose it on my end. It seems to me that they'd want to get to the bottom of the issue and fix it rather than blow it off as an issue between me and my ISP.
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PostPosted: Thu Aug 21, 2003 12:25 pm    Post subject: Reply with quote Back to top

Same thing with me. But only when I am using a Linksys WiFi router. Wiht a normal router, no probs...

I had a BEFSR41 router and that worked fine with Vonage. Then we got a BEFW11S4 and used that as our router. But it caused all our Vonage calls to break up, the called party couldn;t hear us, etc. Basically unusable.

So I though that the WIFi router couldn't handle the calls and WiFi at the same time. So I decided to daisy chain the routers so that the WiFI router would act simply as a WAP and the normal router would just handle the routing (set it up as per Linksys' advice).

So I set it up, but I still have the same problems. It is pretty much unuseable with WiFi on the network. I have the ports forwarded to the ATA. BTW, the wifi router's activity light is flashing away madly. Could it be that it is just sending so much traffic? I have MAC address filtering on it so there is only one computer connected.

Does anyone know anything I can do to try and solve this prob? I really don't want to loose WiFi.

TIA
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PostPosted: Thu Aug 21, 2003 3:19 pm    Post subject: Reply with quote Back to top

I am not using any cordless phones for Vonage calls - only a corded phone connected directly to the ATA. The ATA is connected to a Linksys BEFWS11 (router + WAP). I am not using any 802.11 devices either when I make the Vonage calls. In fact, I still get the audio problems even if I power off my PC, which is the only other device connected to the router other than the ATA. I don't see how the wirless RF would affect the ATA since I am not using it, or any cordless phones at all. It may be more the fact that the BEFWS11 is just an incompatible piece of hw/fw for Vonage at the moment and has nothing to do with the fact that it incorporates wireless. Also, my router, ATA and cable modem are right next to each other I have been operating on the assumption that they are not interfering with one another - maybe that is a poor assumption. My next step is to physically seperate the router, cable modem and ATA. After that I will replace the BEFWS11 with the Vonage-preferred Netgear rp614.
All I'm really sure at this point is that the problem is not "latency". It would be interesting to see if you ran pingplotter during a call and latency was fine before and after the call yet the problems started right at the time the call was completed.
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PostPosted: Thu Aug 21, 2003 3:50 pm    Post subject: Reply with quote Back to top

You didn't say where the packets "fell apart"

To troubleshoot, it helps to say which "hops" went bad.

If it's within you ISP, you can attack it one way, if timing is good up the the "vonage gates", that's another and if it's within Vonage, well that's obvious.

Ping Plotter is actually is actually an enhanced traceroute program. It'll show where the break in the chain really is.

Looking forward to your reply.
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PostPosted: Thu Aug 21, 2003 4:58 pm    Post subject: Reply with quote Back to top

By "fell apart" I mean all hops immediately jump to the 1000's of ms's. I had pingplotter sampling every second and as soon as a connection is made all 12 hops cycle up to 2000-3000ms in a matter of a second or so. I suppose this may mean that there is a problem at the first hop (or sooner) and the rest is just normal propogation of the initial problem.
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PostPosted: Thu Aug 21, 2003 6:03 pm    Post subject: Reply with quote Back to top

FYI, (I posted about using WiFi) it turns out the culprate may be the firewall on the PC. It is a corparate firewall, so can't be reconfigured. ANyway, when I kill it, Vonage works fine. I have NO idea why a firewall on a PC accessing the WiFi router would cause problems with Vonage. Note, that this problem only occurs when using WiFi, not a normal wired router.If anyone has ANY ideas to even start looking at, I would apprecite it.
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PostPosted: Fri Aug 22, 2003 9:31 am    Post subject: Reply with quote Back to top

OK, I don't know much about WiFi (just starting to play around with it), or your setup, but a thought popped into my head.

What's your wireless encryption setup? Seems like I read somewhere that encryption slows down the data stream, as all the bits have to be checked against the key before they're passed.

Don't know if that helps, but it's a thought...

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PostPosted: Sat Aug 30, 2003 5:04 pm    Post subject: ? Reply with quote Back to top

What other kind of traffic do you have on your network? There's no reason why it should be unable to coexist with WIFI. IP is IP. If, on the other hand, you're running something like KAZAA and saturating your uplink bandwidth, you are going to have a hell of a time.

Remember with the default setting you need about 90KB of bandwidth in BOTH directions. Your cable modem may be a megabit for data coming at you, but it typically is not for your uplink. The cable company and most DSL providers limit that speed so you have to budget. Try the "Normal" bandwidth setting and see what happens. The quality is link a cell phone but eh, who really cares?

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PostPosted: Mon Sep 01, 2003 10:09 pm    Post subject: Reply with quote Back to top

Just fournd this board, but wanted to add my experience also. I had the problem from day one with Vonage. I've had service about 10 months. I ended up rma'ing the ata and with the replacement the problem disappeard for about a month. Now it is back. I have linksys wifi and rca cable modem. I tried pingplotter per Vonage instructions, but it showed now latency problems. I hope they get this fixed. I'd say probably 50% of calls get dropped like this.
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