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Olgaboita Posted:
Here and ended the
craze week in new
York in 2017.
Great week I'll
tell you, but not
...

In The Forum:
Hard Wiring - Installation
Topic:
Inexperienced York Fashion Week 2017
On Feb 19, 2017 at 15:11:00

JeffreyNuh Posted:
Це
83;ый
де
85;ь
ег
86;
...

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Topic:
фото д&
On Feb 19, 2017 at 14:44:51

Aaronjanic Posted:
Мы
пр
80;се&
#1083;и
за
...

In The Forum:
Hard Wiring - Installation
Topic:
имена &
On Feb 19, 2017 at 00:21:48

Martintet Posted:
Гл
03;дя
ме
78;ду
...

In The Forum:
Hard Wiring - Installation
Topic:
откро&
On Feb 18, 2017 at 08:15:59

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Hard Wiring - Installation
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 05:27:24

BigNewsMof Posted:
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In The Forum:
Vonage
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:51:28

BigNewsMof Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:25:08

BigNewsMof Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 13:06:26

BigNewsMof Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:54:19

BigNewsMof Posted:
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In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:33:48


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ed56
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PostPosted: Wed Apr 02, 2008 7:10 am    Post subject: Re: Is this real? Reply with quote Back to top

bobmakita wrote:
It should not be a hassle to cancel any service....


That I agree with, and one would think Vonage would get over this tactic . . .promotes too much bad press, especially for a company who tries to expand market via word of mouth and brand identity.

Based on reports, other services do this as well, but not to the point Vonage does it Typical experience I have read about Direct TV, they try about three times to get you to keep their dervice, not the 5 to 10 times Vonage tries.

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bobmakita
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PostPosted: Wed Apr 02, 2008 7:02 pm    Post subject: barking Reply with quote Back to top

In no way being sarcastic, but if Vonage had some of you guys in their service department they would have better user ratings and probably have talked me into staying as a customer. If you have ever owned a dog they bark for a reason. My 2 just did to let me know the neighbor came home. Or perhaps they bark because they got some really bad service and need to be heard. Barking is not anger but frustration or a way to get heard(noticed to fix something). I am glad you all got and have had some really good service, I did not and wanted my voice to be heard. Again, I wish it was otherwise, I was patient with it for a year and did not just leave-life; people,machine,and circumstance are not perfect and are not expected to be. But sometime you have to bark at bad service. No offense was meant to any happy users. Maybe I simply was not supposed to be a customer. I felt in talking to customer service that I was bothering them because I needed their help and my wife even by my responses said the same thing from listening to me. I work retail and the # 1 rule is to make the customer feel important and valued and help with their concerns. You can disagree, but they should go away feeling listened to and as a friend. I wish their customer service had as much passion for the service as you guys...
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outerfire
Vonage Forum Master
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Apr 03, 2008 12:03 am    Post subject: Reply with quote Back to top

Now these are valid points.

Truthfully, I always tell my Vonage referrals that they need to investigate the customer service. I'm under no illusions that there are many unsatisfied customers. While I've been pleased, I am not naive to think it's all roses with this company

The reality is that Vonage has too high of a churn rate. No doubt there is a correlation with that fact and their customer service.

As with you, I do wish your experience had been positive. I've said before that Vonage gets the blame for a lot of things that they have no control over. Your issues with phone quality may or may not have been at Vonage's end. Your issues with customer service is in their court and they must get better.

Best regards
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