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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Apr 02, 2008 7:10 am    Post subject: Re: Is this real? Reply with quote Back to top

bobmakita wrote:
It should not be a hassle to cancel any service....


That I agree with, and one would think Vonage would get over this tactic . . .promotes too much bad press, especially for a company who tries to expand market via word of mouth and brand identity.

Based on reports, other services do this as well, but not to the point Vonage does it Typical experience I have read about Direct TV, they try about three times to get you to keep their dervice, not the 5 to 10 times Vonage tries.

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bobmakita
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Joined: Apr 01, 2008
Posts: 3

PostPosted: Wed Apr 02, 2008 7:02 pm    Post subject: barking Reply with quote Back to top

In no way being sarcastic, but if Vonage had some of you guys in their service department they would have better user ratings and probably have talked me into staying as a customer. If you have ever owned a dog they bark for a reason. My 2 just did to let me know the neighbor came home. Or perhaps they bark because they got some really bad service and need to be heard. Barking is not anger but frustration or a way to get heard(noticed to fix something). I am glad you all got and have had some really good service, I did not and wanted my voice to be heard. Again, I wish it was otherwise, I was patient with it for a year and did not just leave-life; people,machine,and circumstance are not perfect and are not expected to be. But sometime you have to bark at bad service. No offense was meant to any happy users. Maybe I simply was not supposed to be a customer. I felt in talking to customer service that I was bothering them because I needed their help and my wife even by my responses said the same thing from listening to me. I work retail and the # 1 rule is to make the customer feel important and valued and help with their concerns. You can disagree, but they should go away feeling listened to and as a friend. I wish their customer service had as much passion for the service as you guys...
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Apr 03, 2008 12:03 am    Post subject: Reply with quote Back to top

Now these are valid points.

Truthfully, I always tell my Vonage referrals that they need to investigate the customer service. I'm under no illusions that there are many unsatisfied customers. While I've been pleased, I am not naive to think it's all roses with this company

The reality is that Vonage has too high of a churn rate. No doubt there is a correlation with that fact and their customer service.

As with you, I do wish your experience had been positive. I've said before that Vonage gets the blame for a lot of things that they have no control over. Your issues with phone quality may or may not have been at Vonage's end. Your issues with customer service is in their court and they must get better.

Best regards
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