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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Apr 02, 2008 7:10 am    Post subject: Re: Is this real? Reply with quote Back to top

bobmakita wrote:
It should not be a hassle to cancel any service....


That I agree with, and one would think Vonage would get over this tactic . . .promotes too much bad press, especially for a company who tries to expand market via word of mouth and brand identity.

Based on reports, other services do this as well, but not to the point Vonage does it Typical experience I have read about Direct TV, they try about three times to get you to keep their dervice, not the 5 to 10 times Vonage tries.

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bobmakita
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PostPosted: Wed Apr 02, 2008 7:02 pm    Post subject: barking Reply with quote Back to top

In no way being sarcastic, but if Vonage had some of you guys in their service department they would have better user ratings and probably have talked me into staying as a customer. If you have ever owned a dog they bark for a reason. My 2 just did to let me know the neighbor came home. Or perhaps they bark because they got some really bad service and need to be heard. Barking is not anger but frustration or a way to get heard(noticed to fix something). I am glad you all got and have had some really good service, I did not and wanted my voice to be heard. Again, I wish it was otherwise, I was patient with it for a year and did not just leave-life; people,machine,and circumstance are not perfect and are not expected to be. But sometime you have to bark at bad service. No offense was meant to any happy users. Maybe I simply was not supposed to be a customer. I felt in talking to customer service that I was bothering them because I needed their help and my wife even by my responses said the same thing from listening to me. I work retail and the # 1 rule is to make the customer feel important and valued and help with their concerns. You can disagree, but they should go away feeling listened to and as a friend. I wish their customer service had as much passion for the service as you guys...
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Apr 03, 2008 12:03 am    Post subject: Reply with quote Back to top

Now these are valid points.

Truthfully, I always tell my Vonage referrals that they need to investigate the customer service. I'm under no illusions that there are many unsatisfied customers. While I've been pleased, I am not naive to think it's all roses with this company

The reality is that Vonage has too high of a churn rate. No doubt there is a correlation with that fact and their customer service.

As with you, I do wish your experience had been positive. I've said before that Vonage gets the blame for a lot of things that they have no control over. Your issues with phone quality may or may not have been at Vonage's end. Your issues with customer service is in their court and they must get better.

Best regards
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