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PostPosted: Tue Apr 01, 2008 4:50 pm    Post subject: I quit! Finally! VT2542 Reply with quote Back to top

After 7 miserable months with VT2542, I finally called up Vonage and cancelled my account. But, boy! What an experience.

The obstinate account manager at Vonage kept offering me "one month free". She simply ignored my repeated pleas to "please cancel", and kept on repeating the same offer over and over again. I guess the account managers have some kind of incentive plan to retain a customer; but this conversation went far beyond the realm of reason and sanity. I refused the "one month free" offer with a polite "No, thank you" five times in a row. When she asked me the sixth (yes, 6th) time, I interrupted her to ask "Madam! I think I already said no. Can we please proceed with the cancellation." Even then, she would not give up. I requested to be connected to a supervisor. Her response was that she *is* the account manager. But, that probably finally convinced her that 6+ attempts were probably not worth her time, and she relented. Finally!

The problems with the VT2542 are well documented (https://forums.vonage.com/showthread.php?t=222&highlight=VT2542). Every time there is a power loss, the router forgets all settings. This includes the PPPoE settings (no Internet or Vonage). Even worse, this includes the WiFi security settings (WEP or WPA -- leaves your home network completely exposed to intruders). I am not sorry to see that one go. Wasted over a $100 in buying this thing from Vonage, and now I have to pay a $89 cancellation fee to Vonage! But, I am glad to be out.

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PostPosted: Tue Apr 01, 2008 9:46 pm    Post subject: Reply with quote Back to top

FM,

Certainly you are free to cancel along with your cancellation fee. I am a bit disappointed in that Vonage continues to be agressive beyond the point of sanity in trying to retain customers. By now they should have learned.

I have monitored the VT2542 reset problems, as I have a VT2142 (same firmware). Fortunately, the VT2142 does not seem to suffer from the same issue. I am also dissapointed that Motorola will not stand behind the product, but perhaps it is based on a TOS issue regarding Vonage putting modified firmware on it, etc.

Personally, I would have had Vonage give me a different ATA and used my own wireless device, since I see a lot of value in Vonage's offering and features. Basically that is what I do now.

Obviously you see different options.

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