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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


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tonymih1
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PostPosted: Mon Mar 31, 2008 12:52 pm    Post subject: Phone line and a fax line - can't use simultaneously Reply with quote Back to top

If I'm receiving a fax and the phone rings, goodbye fax AND I won't be able to answer the call. If I'm talking on the phone and the fax rings, goodbye phone call and fax. Frustrating to say the least. We have comcast cable service. We have the VWR-VD from Vonage. Any ideas?
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kdf55
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Joined: Jun 30, 2007
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Location: Highland, IL

PostPosted: Mon Mar 31, 2008 1:02 pm    Post subject: Reply with quote Back to top

Post the technical data that is requested in the sticky at the top of the forum (What to post when having technical difficulties). It can help tell why you are having problems.
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tophtml
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Posts: 174

PostPosted: Mon Mar 31, 2008 1:15 pm    Post subject: Reply with quote Back to top

Do you have two phone lines, one for voice and one for fax?
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tonymih1
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PostPosted: Mon Mar 31, 2008 1:46 pm    Post subject: Can't use phone and fax simultaneously - have two lines Reply with quote Back to top

tophtml wrote:
Do you have two phone lines, one for voice and one for fax?


Yes, we have two lines with Vonage. Phone 1 and Phone 2 lights on our D-Link unit. The worst part is, we can't even receive more than about a 3-page fax or it craps out in the middle. 98% of the time I have to tell people to fax to my home instead.
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tonymih1
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PostPosted: Mon Mar 31, 2008 2:44 pm    Post subject: Can't use phone and fax simultaneously - have two lines Reply with quote Back to top

Here's the result of my tests:

Speed test statistics
---------------------
Download speed: 2359592 bps
Upload speed: 1590144 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 76 ms
Average download pause: 11 ms
Minimum round trip time to server: 63 ms
Average round trip time to server: 124 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 8.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 27
Estimated MOS score: 4.0
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Mar 31, 2008 8:05 pm    Post subject: Re: Can't use phone and fax simultaneously - have two lines Reply with quote Back to top

tonymih1 wrote:
tophtml wrote:
Do you have two phone lines, one for voice and one for fax?


Yes, we have two lines with Vonage. Phone 1 and Phone 2 lights on our D-Link unit. The worst part is, we can't even receive more than about a 3-page fax or it craps out in the middle. 98% of the time I have to tell people to fax to my home instead.


Try reducing your Fax speed to 9600 Baud. You may also wish to disable ECM.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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tophtml
Vonage Forum Master
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Joined: Dec 06, 2006
Posts: 174

PostPosted: Mon Mar 31, 2008 9:11 pm    Post subject: Reply with quote Back to top

Just as an addition to what ed said, make sure your resolution is set to standard.
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Miner49er
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Joined: Sep 20, 2007
Posts: 27

PostPosted: Mon Mar 31, 2008 9:44 pm    Post subject: Reply with quote Back to top

Whats the model number of your cable modem from comcast?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Mar 31, 2008 9:48 pm    Post subject: Reply with quote Back to top

Make sure that the telephone cords you are using to connect to your VWR are only single line cords. If you look at the clear plastic connector at the end of the cords, you should only see 2 metal pins. If you are using cords with 4 pins (a 2 line phone cord) you are likely bridging the two lines together somewhere (possibly through a telephone set or your fax machine) and when you try to use the other line, you're creating a short.
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