Posted:
Mon Mar 31, 2008 12:52 pm Post subject: Phone line and a fax line - can't use simultaneously
If I'm receiving a fax and the phone rings, goodbye fax AND I won't be able to answer the call. If I'm talking on the phone and the fax rings, goodbye phone call and fax. Frustrating to say the least. We have comcast cable service. We have the VWR-VD from Vonage. Any ideas?
kdf55 Vonage Forum Evangelist
Joined: Jun 30, 2007 Posts: 366
Location: Highland, IL
Post the technical data that is requested in the sticky at the top of the forum (What to post when having technical difficulties). It can help tell why you are having problems.
Posted:
Mon Mar 31, 2008 1:46 pm Post subject: Can't use phone and fax simultaneously - have two lines
tophtml wrote:
Do you have two phone lines, one for voice and one for fax?
Yes, we have two lines with Vonage. Phone 1 and Phone 2 lights on our D-Link unit. The worst part is, we can't even receive more than about a 3-page fax or it craps out in the middle. 98% of the time I have to tell people to fax to my home instead.
Posted:
Mon Mar 31, 2008 2:44 pm Post subject: Can't use phone and fax simultaneously - have two lines
Here's the result of my tests:
Speed test statistics --------------------- Download speed: 2359592 bps Upload speed: 1590144 bps Quality of service: 96 % Download test type: socket Upload test type: socket Maximum download pause: 76 ms Average download pause: 11 ms Minimum round trip time to server: 63 ms Average round trip time to server: 124 ms
Voip test statistics -------------------- Jitter: you --> server: 4.5 ms Jitter: server --> you: 8.1 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 27 Estimated MOS score: 4.0
Posted:
Mon Mar 31, 2008 8:05 pm Post subject: Re: Can't use phone and fax simultaneously - have two lines
tonymih1 wrote:
tophtml wrote:
Do you have two phone lines, one for voice and one for fax?
Yes, we have two lines with Vonage. Phone 1 and Phone 2 lights on our D-Link unit. The worst part is, we can't even receive more than about a 3-page fax or it craps out in the middle. 98% of the time I have to tell people to fax to my home instead.
Try reducing your Fax speed to 9600 Baud. You may also wish to disable ECM.
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
Make sure that the telephone cords you are using to connect to your VWR are only single line cords. If you look at the clear plastic connector at the end of the cords, you should only see 2 metal pins. If you are using cords with 4 pins (a 2 line phone cord) you are likely bridging the two lines together somewhere (possibly through a telephone set or your fax machine) and when you try to use the other line, you're creating a short.
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