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gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16


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jtolli
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PostPosted: Thu Mar 27, 2008 6:17 pm    Post subject: Reply with quote Back to top

Here's where I am with my problem. I called tech support when I got home from work today, and gave them the case number I got yesterday. The lady pulled it up, and said that I needed to contact my previous carrier to make sure they completely ported my number. I said, "I need to call them", and she said you need to find their number so I can call them. I looked up the number for AT&T, my previous carrier, and she called them while I waited. By the way, I have been with Vonage for three years this month, so it's hard for me to believe AT&T didn't totally port my number, and the problem is just now showing up three years later. Anyway, she came back on the line in about 5 minutes, said she talked with AT&T, and my number is no longer in their database.

She did some more test calls, again Vonage gets through, but non-Vonage gave her a fast busy signal. Yesterday I had also thought that the problem may be with one particular carrier not being able to call my vongae number. My cell phone provider is Verizon. To see if that was the case, I treid to make a call from a Qwest pay phone; no luck, same results.

The lady from tech support had me shut down both my cable modem, and my Vonage device for 5 minutes, then power them back up; no change. She told me she had to turn on D logging (or that's what it sounded like she said) to take some call samples for the next 24 hours. She said she would call me back tomorrow with a new ticket number, and the problem would then be forwarded to engineering and it would take them another 24 to 48 hours to resolve the issue. I am thinking like bndgup says, this is a PSTN problem, and I'm not sure if Vonage has the capability to resolve it. I was wondering what would happen if they gave me a virtual number to try out, would that prove anything?
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Mar 27, 2008 7:16 pm    Post subject: Reply with quote Back to top

bngdup pointed out:

"This means 1 of 2 things. The carrier that Vonage partners with to hold your number dropped the ball and isnt sending the call in to Vonage ...."

Which also could be the case. I wonder if Vonage can ask their partner (CLEC?) to do a test to see if they detect the call or search their logs to see if the call came in from the Local carrier?

I can't even count how many times I am asked to check logs on servers I manage to see if the problem is on my end or the client's customer not sending the order (usually via xml http post). And yes, you guessed it, the order in question had not gotten through their customer's queue yet. Rolling Eyes

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