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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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jtolli
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Joined: Mar 27, 2008
Posts: 3

PostPosted: Thu Mar 27, 2008 6:17 pm    Post subject: Reply with quote Back to top

Here's where I am with my problem. I called tech support when I got home from work today, and gave them the case number I got yesterday. The lady pulled it up, and said that I needed to contact my previous carrier to make sure they completely ported my number. I said, "I need to call them", and she said you need to find their number so I can call them. I looked up the number for AT&T, my previous carrier, and she called them while I waited. By the way, I have been with Vonage for three years this month, so it's hard for me to believe AT&T didn't totally port my number, and the problem is just now showing up three years later. Anyway, she came back on the line in about 5 minutes, said she talked with AT&T, and my number is no longer in their database.

She did some more test calls, again Vonage gets through, but non-Vonage gave her a fast busy signal. Yesterday I had also thought that the problem may be with one particular carrier not being able to call my vongae number. My cell phone provider is Verizon. To see if that was the case, I treid to make a call from a Qwest pay phone; no luck, same results.

The lady from tech support had me shut down both my cable modem, and my Vonage device for 5 minutes, then power them back up; no change. She told me she had to turn on D logging (or that's what it sounded like she said) to take some call samples for the next 24 hours. She said she would call me back tomorrow with a new ticket number, and the problem would then be forwarded to engineering and it would take them another 24 to 48 hours to resolve the issue. I am thinking like bndgup says, this is a PSTN problem, and I'm not sure if Vonage has the capability to resolve it. I was wondering what would happen if they gave me a virtual number to try out, would that prove anything?
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Mar 27, 2008 7:16 pm    Post subject: Reply with quote Back to top

bngdup pointed out:

"This means 1 of 2 things. The carrier that Vonage partners with to hold your number dropped the ball and isnt sending the call in to Vonage ...."

Which also could be the case. I wonder if Vonage can ask their partner (CLEC?) to do a test to see if they detect the call or search their logs to see if the call came in from the Local carrier?

I can't even count how many times I am asked to check logs on servers I manage to see if the problem is on my end or the client's customer not sending the order (usually via xml http post). And yes, you guessed it, the order in question had not gotten through their customer's queue yet. Rolling Eyes

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