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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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rashd
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Joined: Mar 25, 2008
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PostPosted: Tue Mar 25, 2008 1:44 am    Post subject: Friend I referred to Got $24.99 Rate While I pay $39.99/mo Reply with quote Back to top

A friend that I referred to Vonage Service Got $24.99 rate for Canadian Residential Premium Unlimited Plan while I paid $39.99 for more than three years
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roscopco
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PostPosted: Fri Mar 28, 2008 5:10 am    Post subject: Reply with quote Back to top

Have you called Vonage Canada to see if you can get a better rate? I called last year around November and I got my rate reduced to $31.99. Weird how a new customer got their rate to $24.99
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rashd
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PostPosted: Fri Mar 28, 2008 8:37 am    Post subject: Reply with quote Back to top

I spent one full day talking to Vonage Office in Canada and then the US Office. They declined to give me any break. In fact I called Vonage the day this friend got $24.99 Rate for Canadian Unlimited Residential Plan, they told me that no such rate was ever given to a subscriber.

Recently, I managed to get a copy of their Invoice for $24.99. So I called Vonage again and spoke with different levels of staff and a few account managers but they kept saying that was a promotion. I know that there has been no promotion for Canadian subscribers.

Look at the monthly subscription of US subscribers. It is $24.99 since beginning and with Canadian Dollar almost equal and sometimes more in Value, the Canadian Subscribers are still paying $39.99.

I have referred many friends to use Vonage and always spoke high about Vonage but they now want me to believe that no such rate was ever offered to any subscriber except for when their was a promotion. For loyal customers of Vonage, who have gone through the unstable service periods and teething issues of the company, they have nothing to offer except wasting their time and doing injustice.

I need to hear from anyone who could tell that there was even a short period when Vonage offered promotion to Canadian Subscribers of Unlimited Residential Canadian Plan.

I know that Vonage would give this rate to a new subscriber when someone declines to accept the service unless this $24.99 per month rate is offered.
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rutter
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Joined: Feb 19, 2007
Posts: 17

PostPosted: Fri Apr 04, 2008 8:18 pm    Post subject: Reply with quote Back to top

My year came up at the end of December 07. I called to cancel my service and they offered me the "$24.99 Canadian Residential Premium Unlimited Plan". This is a quote right off my current invoice.
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roscopco
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Joined: Nov 08, 2006
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PostPosted: Wed Apr 09, 2008 5:29 am    Post subject: Reply with quote Back to top

I will call them today after work and will quote that reference, that is $7.00 a month cheaper then what I am paying. Thanks for information, I will post back tonight what they say.
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rashd
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Joined: Mar 25, 2008
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PostPosted: Wed Apr 09, 2008 8:49 am    Post subject: Reply with quote Back to top

Why do you say it is only $7 Cheaper. In my case I am paying $15 more than what others are paying per month and that also for more than 3 years now. I have stopped referring friends to Vonage.

Please do let me know what they say in your case.
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rutter
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Joined: Feb 19, 2007
Posts: 17

PostPosted: Wed Apr 09, 2008 10:27 am    Post subject: Reply with quote Back to top

Hey, don't be ticked off rashd. If you dont ask for a deal you won't get one.
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rashd
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Joined: Mar 25, 2008
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PostPosted: Wed Apr 09, 2008 11:57 am    Post subject: Reply with quote Back to top

Hi Rutter,

I spent one full day talking with different levels of Management at Vonage. The end result was "that was a promotion" and I can't get the same offer.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Apr 09, 2008 6:03 pm    Post subject: Reply with quote Back to top

Just got mine reduced. I called the number, pressed 1 for English and then option 2 about billing and then chose cancel. I told the guy that a buddy of mine is only paying $24.99 a month for the unlimited plan and I would like to have the same offer. He said no problem sir, I can offer you that plan, and I won't charge you for changing your plan!

Won't be long, we will be getting this for free!
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rashd
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PostPosted: Wed Apr 09, 2008 6:54 pm    Post subject: Reply with quote Back to top

Thanks for your update Roscopco. I will also try soon.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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