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For wipe call
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Trafford Posted:
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diazou Posted:
Hello, It's
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Av8rix Posted:
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Im trying to add
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mxtiger67
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Joined: Mar 22, 2008
Posts: 3

PostPosted: Fri Mar 21, 2008 9:49 pm    Post subject: Stutter on outgoing connection Reply with quote Back to top

I just got and installed Vonage. I can hear people clearly on my end, but I was told that they can hear every other word, like stutter.
Now my
1. I'm in Palmer, MA
2.Comcast cable
3. Copy of the speed test

Speed test statistics
---------------------
Download speed: 3444976 bps
Upload speed: 167256 bps
Quality of service: 48 %
Download test type: socket
Upload test type: socket
Maximum download pause: 183 ms
Average download pause: 9 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 105 ms

Voip test statistics
--------------------
Jitter: you --> server: 11.1 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.7
--------------------------------------------------------------------
4. Cable modem is RCA, model DCM305
5.Vonage adapter model VDV21-VD
6. Adapter->Cable modem, PC->Adapter, Phone line->Adapter
7.Choppy outgoing reception, perfect incoming reception.
8.My phone is 5.8MHz
9. And it's on the other end of the room, away from the adapter.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 22, 2008 1:01 pm    Post subject: Reply with quote Back to top

Hmm. Your test results aren't stellar, but they don't explain outgoing phone quality as poor as you describe. I'd start troubleshooting by running another test at www.testyourvoip.com (test call to Boston). Please post those detailed results. Also, try substituting a simple corded phone for your cordless. If you're using house wiring, disconnect it and plug the phone directly into the Vonage box.

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Steve Gray
Orlando, FL
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mxtiger67
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Joined: Mar 22, 2008
Posts: 3

PostPosted: Sat Mar 22, 2008 2:41 pm    Post subject: Reply with quote Back to top

After running that test, my score is 4.4 My phone is plugged in directly into Vonage adapter. The only thing left i guess is to try cord phone.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 22, 2008 8:31 pm    Post subject: Reply with quote Back to top

Yes, that's a good score. Do you get the same score in both directions (from Boston to you and from you to Boston)?

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Steve Gray
Orlando, FL
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Sat Mar 22, 2008 9:50 pm    Post subject: Reply with quote Back to top

When you are on the phone, do you ever have something running that may be using your Internet connection doing any sort of uploads? P2P / BitTorrent / uploading to an FTP server?

Be sure you run the Voip speed test under the same circumstances you are using when you make your phone calls, or try having your Vonage line itself be the only thing on your network when you make a test call.

Remember - if you have a wireless network that is open or running WEP encryption (which is not very secure), you also may have someone else running a P2P client without you knowing it...

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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ok
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Joined: Jun 13, 2007
Posts: 47

PostPosted: Mon Mar 24, 2008 8:46 pm    Post subject: Reply with quote Back to top

mxtiger67 wrote:
After running that test, my score is 4.4 My phone is plugged in directly into Vonage adapter. The only thing left i guess is to try cord phone.


Cable being a shared BUS access you can see different scores at depending on traffic. I think you should be doing speed test when
you experince the problem to correlate the quality and test-results.
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outerfire
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Mon Mar 24, 2008 9:30 pm    Post subject: Reply with quote Back to top

You might have to run a few more tests at different times.

Honestly this has me a little concerned

"Upload speed: 167256 bps"

If that's your worst then your probably ok. But I'd compare that to some other tests at various times.
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mxtiger67
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Joined: Mar 22, 2008
Posts: 3

PostPosted: Wed Mar 26, 2008 4:48 pm    Post subject: Reply with quote Back to top

Thank you everyone for your help, I found the problem, it was P2P connection that was causing the stutter.
Thank you again. Lol
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