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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
WDBryant
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Joined: Jan 11, 2005
Posts: 18
Location: Diamond Bar, CA

PostPosted: Tue Jan 18, 2005 11:29 am    Post subject: They seem to be all over the map Reply with quote Back to top

Status History for: 1909598xxxx

Current Status: Transfer Completed Temp Virtual Number : 1909266xxxx Transfer Date: January 10, 2005


Updated Date: Number Transfer Progress History:
December 28, 2004 Awaiting Letter of Authorization
December 29, 2004 Letter of Authorization (LOA) Received
December 29, 2004 Transfer Sent to Carrier
January 7, 2005 Carrier Approved Transfer
January 11, 2005 Completed LNP Transfer
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mrhoton
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PostPosted: Wed Jan 19, 2005 11:35 am    Post subject: Transfer Reply with quote Back to top

I am in the process of transferring my home number for which I have had for over 20 yrs. to the Vonage service. For now, I have been very happy with the quality of the calls using the virtual number provided.

My question, if I leave Vonage in the future, will I be able to transfer my original number from Vonage to another service provider?

Thanks.

Love = Vonage
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Jan 19, 2005 11:46 am    Post subject: Reply with quote Back to top

you shouldn't have a problem with that. many have transferred from pots to Voip back to pots or to a different Voip successfully including myself.

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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Jan 19, 2005 12:38 pm    Post subject: Reply with quote Back to top

reebok wrote:
many have transferred from pots to Voip back to pots or to a different Voip successfully including myself.

How long did your Voip to Voip LNP take? Some articles I've read in the trade rags suggested that such a port is nearly impossible, although I doubt that is entirely true.

 
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reebok
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Posts: 3198
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PostPosted: Wed Jan 19, 2005 12:44 pm    Post subject: Reply with quote Back to top

October 11, 2004 Awaiting Letter of Authorization
October 11, 2004 Letter of Authorization (LOA) Received
October 11, 2004 Transfer Sent to Carrier
December 6, 2004 Carrier Approved Transfer
December 20, 2004 Completed LNP Transfer

plus loads of phone calls and emails.

now my number was originally verizon pots, to packet8 to Vonage. I think what you may be reading is transferring a Voip assigned number to another Voip (or anywhere). the problem there is the Voip company doesn't own the number they assign you, and by extension you are not the "customer of record" as they say, and therefore can't (or it's nearly impossible) to transfer it.

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wylykyotee
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PostPosted: Wed Jan 19, 2005 1:52 pm    Post subject: Reply with quote Back to top

January 7, 2005 Awaiting Letter of Authorization
January 7, 2005 Letter of Authorization (LOA) Received
January 7, 2005 Transfer Sent to Carrier
January 17, 2005 Carrier Approved Transfer
January 19, 2005 Completed LNP Transfer

Vonage must be getting a little better at the lnp or else I got lucky. I transferred from SBC ... bye bye ma bell.
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rebus
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PostPosted: Wed Jan 19, 2005 4:21 pm    Post subject: Reply with quote Back to top

reebok wrote:
I think what you may be reading is transferring a Voip assigned number to another Voip (or anywhere).

Actually, the article was referring to POTS->VoIP->VoIP. The author said to carefully evaluate Voip companies and do a trial period with them before you do an LNP, because supposedly once you port a POTS line to Voip, it's nearly impossible to get back.

I knew that didn't sound right. I'm suspicious of mainstream tech-press articles (PC Magazine, PC World, et al) anyway, because their authors are often journalists who know just enough about I.T. to be a danger to themselves and their readers.

 
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MrMike
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Joined: Dec 29, 2004
Posts: 40
Location: Austin, TX

PostPosted: Thu Jan 20, 2005 10:57 am    Post subject: Reply with quote Back to top

Just found out my transfer was denied because the name or address doesn't match. Called SBC and the name and address they have in my record matches what I used to sign up to Vonage with. Even verified that they spelled the street right and my name right. I sent all this info back to Vonage so who knows what will happen now.

Only thing I can think of is abbreviations or zip+4. I always use Cv for Cove and thats how my Vonage account and SBC account says they are setup as. If SBC used Cove instead of Cv I'll be plenty pissed. The post office converts Cove and Trail to Cv in their system. Also, my bill from SBC has the +4. The record doesn't have +4. I didn't sign up with Vonage with a +4. +4 is NOT needed for anything and doesn't designate anything except for quicker sorting of mail. So that better not be it either. I don't have high confidence that this will get sorted out in a timely manner.
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bobquin
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Joined: Jan 21, 2005
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PostPosted: Fri Jan 21, 2005 4:07 pm    Post subject: Reply with quote Back to top

I just wanted to thank the person who originally posted the jeffrey.citron@vonage.com address here. After more than a month of waiting for my number transfer and a couple of disastrous attempts to have Vonage's customer service reps get to the bottom of the issue, I saw a post in this thread suggesting an e-mail be sent to Jeffrey Citron (CEO of Vonage).

Well, I did just that. A day later, I received a personal response from someone on the "Executive Response Team." He promised to get a resolution for me. The next day, the carrier approved my transfer and I now have a firm date for transfer completion.

Status:
December 16, 2004 Awaiting Letter of Authorization
December 17, 2004 Letter of Authorization (LOA) Received
December 17, 2004 Transfer Sent to Carrier
January 21, 2005 Carrier Approved Transfer

Vonage also offered to reimburse me for the overage I would be paying to my POTS service for having to maintain the service for more than 20 business days during the transfer process. A nice touch, I thought.
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SuperDave
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Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Fri Jan 21, 2005 9:19 pm    Post subject: Reply with quote Back to top

You're welcome bobquin.
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