LNP Transfer taking well over 20 days!!!

Posts: 1 · New Forum Member Joined: Jan 21, 2005 Posts: 1

I am transferring two numbers from Comcast (formally AT&T cable). One number finally transferred (over a two day period which both lines could make calls but neither receive for that number) on December 31st. The second number is still not done. I know that XO is the agent and have been told on 3 occasions that they "lost" the order. The main problem I have is paying the higher rate to Comcast (Vonage does credit me a months worth of service each anniversary date) for line charges. I still have yet another line (the DSL line) from Qwest. I did a lookup on my 3 lines and each one has a different carrier, Qwest, AT&T and XO. The Vonage reps are nice and I typically get through in less than 10 minutes (others tell me 30-40 minutes). Mostly posting to let some of you feel better!

Thanks, Mav javascript:emoticon('

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Very Happy

Updated Date: Number Transfer Progress History:
August 13, 2004 Awaiting Letter of Authorization
August 21, 2004 Letter of Authorization (LOA) Received
August 21, 2004 Transfer Sent to Carrier

Posts: 7 · New Forum Member Joined: Jan 19, 2005 Posts: 7

This is something I would have never expected:

January 15, 2005 Awaiting Letter of Authorization
January 17, 2005 Letter of Authorization (LOA) Received
January 17, 2005 Transfer Sent to Carrier
January 19, 2005 Carrier Approved Transfer
January 20, 2005 Completed LNP Transfer

5 days total.

Joel

Posts: 448 · Posted: Sat Jan 22, 2005 10:52 am Post subject:

Joelayan wrote:

This is something I would have never expected:

January 15, 2005 Awaiting Letter of Authorization
January 17, 2005 Letter of Authorization (LOA) Received
January 17, 2005 Transfer Sent to Carrier
January 19, 2005 Carrier Approved Transfer
January 20, 2005 Completed LNP Transfer

5 days total.

Joel

Holy crap!!! Who was the carrier?

Posts: 7 · New Forum Member Joined: Jan 19, 2005 Posts: 7

Qwest in Albuquerque Metro (Rio rancho branch). Not something I would expect again with the service I've gotten from them.

Joel

Posts: 448 · Posted: Sat Jan 22, 2005 11:30 am Post subject:

Joelayan wrote:

Qwest in Albuquerque Metro (Rio rancho branch). Not something I would expect again with the service I've gotten from them.

You're not the first person in this group to report fast LNPs from Qwest. Someone else posted recently that it was the only fast thing Qwest ever did for him, other than messing up his bill.

Posts: 5 · New Forum Member Joined: Jan 20, 2005 Posts: 5

my LNP from qwest to Vonage went pretty fast too.

Updated Date: Number Transfer Progress History:
December 23, 2004 Awaiting Letter of Authorization
December 30, 2004 Letter of Authorization (LOA) Received
December 30, 2004 Transfer Sent to Carrier
January 13, 2005 Carrier Approved Transfer
January 14, 2005 Completed LNP Transfer

2 weeks after i faxed the LOA. i waited a week to test the service first.

on the 14th, the day the LNP transfer completed, i received a postcard from qwest saying the qwest choice home was going up $4/mo. wow. what timing. Smile

Posts: 2 · New Forum Member Joined: Jan 23, 2005 Posts: 2

Any suggestions for help?

Old, well still carrier is: COMCAST

Current Status: Transfer in Process Transfer Date: N/A

Updated Date: Number Transfer Progress History:
November 13, 2004 Awaiting Letter of Authorization
November 26, 2004 Letter of Authorization (LOA) Received
November 26, 2004 Transfer Sent to Carrier

I have called Vonage support, useless. I have called Comcast and asked to speak with customer service person's manager (and they have no record of a requested transfer. I have emailed dslreports 10 times asking for an actual reason as to why this taking so long, all responses were canned BS responses. I got an email one day stating my transfer was going to take place on 1/21 - lo and behold its 1/23 and all I got was a 2nd graders response (below) when I asked on 1/20 if this was going to take place on the scheduled day or not:

Dear customer:
I can see that the transfer didn't happens. I update the carrier,
though, I hope they will transfer soon.

sincerely
NAME WITHELD NOT TO EMBARRAS THE MORON
vonageLNP

Posts: 78 · Posted: Sun Jan 23, 2005 8:14 pm Post subject: LNP tricks

It took over 30 days to complete mine. ILEC's and CLEC's are loathe to let a number/customer go.

I got the state PUC involved - Verizon had the nerve to try to get me to switch to their Broadwing product. Cox also has tried to sell me their upcoming Voip product. They're obviously watching traffic.

Posts: 4 · New Forum Member Joined: Jan 24, 2005 Posts: 4

I'm new to Vonage and have also had a delay in getting my number transferred. From reading the posts here I see I'm not alone. Some have said they get a quick resolution after emailing dslreports@vonage.com and/or the CEO, so I tried that a couple of hours ago. I have to say, if emailing those depts results in a quicker response- the problem would seem to be on Vonage's end. If the fault lies with the other carrier, how can Vonage suddenly gain control of a situation they previously had no control over just because you emailed someone else?
I've also had to return the first router I was sent and experienced a delay with the exchange as well. So far off to a rocky start...

Posts: 2 · New Forum Member Joined: Jan 23, 2005 Posts: 2

bigbill wrote:

I'm new to Vonage and have also had a delay in getting my number transferred. From reading the posts here I see I'm not alone. Some have said they get a quick resolution after emailing dslreports@vonage.com and/or the CEO, so I tried that a couple of hours ago. I have to say, if emailing those depts results in a quicker response- the problem would seem to be on Vonage's end. If the fault lies with the other carrier, how can Vonage suddenly gain control of a situation they previously had no control over just because you emailed someone else?
I've also had to return the first router I was sent and experienced a delay with the exchange as well. So far off to a rocky start...

I would agree to some extent -- but if the carrier is the delay, then Vonage needs to make it a point to the customer that is the problem and not canned BS and/or no communication which is what they have done with me. At some point in this f'n circus, I would have been more than happy to accept a original communcation (that wasnt just a reply to something I sent) from them -- customer service is what it is, and I would give them a zero at this point in all aspects.