LNP Transfer taking well over 20 days!!!

Posts: 40 · Posted: Thu Dec 30, 2004 1:56 pm Post subject:

I just sent an email to the dslreports@vonage.com address. I'll let you all know if I get anything but a canned response back.

Thanks.

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

Transfer Complete!! 1 hour after their email response.

Posts: 13 · Posted: Thu Dec 30, 2004 8:11 pm Post subject:

Spoke to the LNP dept. today.. They sais I was one of 48 in there high priority queue. Let's see ho wlong it takes them to get it transferred

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

This area was one of my biggest concerns. I originally joined Broadvoice, but they never came out of the "Coming Soon" mode. I was more than pleasantly surprised that Vonage transferred my home phone number from Comcast Cable in 12 Calendar days. Very smooth transition here for me, thank goodness.

Quote:

December 15, 2004 Transfer Sent to Carrier
December 23, 2004 Carrier Approved Transfer
December 27, 2004 Completed LNP Transfer

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

Everything transferred smoothly as they promised yesterday. I received an email stating that I would have to reinstate 911 and my voicemail but those successfully transferred over as well. The only thing that didn't happen is Comcast didn't shut off my service yet. Vonage said that I didn't need to call Comcast to shut off the service that it would automatically happen at midnight. Did anyone have to call and cancel their old service or did it take more than a day? Thanks.

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

I was concerned about this as well with Comcast (formerly attbi). It was not turned off until the following day, some time in the afternoon. I have since received a small credit to my cable bill for a change in service, and I have never spoken to anyone. At least my case, I think everything is all set. Just waiting for the final bill.

Posts: 3 · New Forum Member Joined: Dec 31, 2004 Posts: 3

It has been 24 business days, and 33 days since I started service. Still indicating they have problems with Cox cable transferring my number. It is great paying for two phone services. Thought I was getting this service to save $$$. Should have just stayed with COX. Don't know if the problem is Vonage or COX, but I must say I am about ready to go without a land line and use the mobile.

Only get responses from Vonage after several days, indicating they are working on it. When I called after a 15-20 minute hold time, they indicated they have no idea when it will port, but should be soon.

Anyone else experiencing a problem with COX?

Sad

Posts: 37 · Vonage Forum Junior Joined: Dec 29, 2004 Posts: 37

I have read that Vonage might accomodate you with free service during this transfer process if it is taking them too long. And, it seems that a lot of people get transferred right after they call to complain.

I was thinking about doing the same thing as you, eliminate my home line and just use Voip as a backup to my cell phone, use a Pay-As-You-Go outgoing service only.

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

smwoods wrote:

It has been 24 business days, and 33 days since I started service. Still indicating they have problems with Cox cable transferring my number. It is great paying for two phone services. Thought I was getting this service to save $$$. Should have just stayed with COX. Don't know if the problem is Vonage or COX, but I must say I am about ready to go without a land line and use the mobile.

Only get responses from Vonage after several days, indicating they are working on it. When I called after a 15-20 minute hold time, they indicated they have no idea when it will port, but should be soon.

Anyone else experiencing a problem with COX?

Sad

Send an email to dslreports@vonage.com and include your name and account number. You should get a quick email response (well, maybe in a day or 2 as it is new year's eve).

Posts: 176 · Posted: Sat Jan 01, 2005 9:08 am Post subject:

Vonage will credit you for every day beyond the 20 days claimed on the sign up page. I had kept all of my phones connected to Verizon and used them for incoming and local, as to not run up my bill while waiting. I hooked a phone directly into the ATA just for calls that would cost. I pushed the transfer by complaining to the state, which I have posted several times.

You can go all the way to the top, send an email to jeffrey.citron@vonage.com and chances are good you'll get a response that will satisfy you. This only works during business hours, so an email sent today will get a response sometime Monday.