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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 22, 2008 8:21 pm    Post subject: Reply with quote Back to top

fr0z3n wrote:
as i said if i connect it to v portal net doesnt connect...rite...and i have done reset like so many times....but still the same error i get...i think i need to apply for static ip...will it solve the problem...??? or do try to give me some other alternatives....


OK, you've tried a reset and that doesn't work. A reset puts the V-portal in default mode, which is DHCP, and you know that the computer works using DHCP. I can think of two possibilities. First, you need a static address for reasons that we don't understand. I doubt that this is it, but if it is, it's something to do with your ISP. Call them and ask whether static addressing is ever required, or even possible with their service.

Second, the service may require a particular MAC address to function. That is, it may be set up to recognize your computer, which has a unique MAC address, and it's refusing to work with the V-Portal. You can also check this out with your ISP, or, alternately, just use MAC cloning in the V-portal. I'll quote from the manual:

" If your ISP required you to register a MAC address during set up, keep the registered device connected in your LAN when you install your V-Portal. Your V-Portal can adopt that device’s MAC address by using a process called MAC cloning. Make sure the original device is turned on then unplug the power cord from the back of the V-Portal. After about 30 seconds, plug it back in again. The V-Portal automatically searches for the MAC address of the other device and adopts it so that the V-Portal can connect to your ISP on behalf of all the devices connected to the V-Portal's yellow port. By automatically cloning the MAC address, Vonage saves you from having to call your ISP to change the registered MAC address to the Vonage device's MAC address."

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Steve Gray
Orlando, FL
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fr0z3n
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Vonage Forum Associate


Joined: Mar 16, 2008
Posts: 12

PostPosted: Tue Mar 25, 2008 7:40 am    Post subject: Reply with quote Back to top

hey steve....sssup....as per your last post...i called up my ISP...and found out about MAC address...actually it was binded...i told him release my MAC address....now the device is completely functional...but yeah i had to apply for STATIC IP......it didn't start without that....so anyways really appreciate for the support...got to learn quite a few things...thanks ....once again...just one last query....when i did the dummy call...to Chicago....i could hear the voice but the opposite person couldn't hear my voice very clearly...so is this because of low broadband speed......do u need high speed like 256 kbps or 512 kbps and more..???
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Mar 25, 2008 7:39 pm    Post subject: Reply with quote Back to top

It does sound like a speed issue, but you shouldn't need more than 90K. Since speed up is usually less than speed down, the fact that you can hear the other guy all right but he can't hear you very well adds up. It may be that your service is a bit spotty. Try measuring the speed up and down a few times to see if it's varying.

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Steve Gray
Orlando, FL
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fr0z3n
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Vonage Forum Associate


Joined: Mar 16, 2008
Posts: 12

PostPosted: Wed Mar 26, 2008 1:02 am    Post subject: Reply with quote Back to top

hey steve..sssup....yeah will do that....actually my this current ISP ****...but anyways....im trying for some better broadband service...anyways appreciate for the help ....will harrass you if i encounter any futher issues..... Very Happy ...tc...peace....[font=Verdana] [/font]
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