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AARet
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Joined: Mar 17, 2008
Posts: 2

PostPosted: Mon Mar 17, 2008 1:17 pm    Post subject: Phone Call 3-5 Second blank-outs Reply with quote Back to top

I am new to the Forum. I have been a Vonage user for over a year...two lines in two different locations: One in the Chicago Area (no problems) and one In Erie , Pa (this issue):

I am having dropped/blanked out inervals of 3 to 5 seconds of phone conversation at random times. On average, the 3-5 second blank-outs happens about every 4 to 8 minutes...usually at a very inopertune time. I have logged nearly two hours with the Vonage women techs with no sucess. Here is my information:

Location: Erie, Pa 16511

ISP: Time Warner Cable "Road Runner Service" broadband cable.

Unsure of up and down load speeds or where to find that?

Motorola cable modem Surfboard model SB5120.

Vonage adapter D-Link Model VTA-VD

Network set up: Modem---Wireless Router---Vonage Adapter

Router is Belkin Wireless G Plus Model F5D9230-4

Issue: Dropped 3-5 second conversation is competely blanked out...send or receive...at random intervals.

Voip Test Results:

Speed test statistics
---------------------
Download speed: 5931632 bps
Upload speed: 492824 bps
Quality of service: 77 %
Download test type: socket
Upload test type: socket
Maximum download pause: 79 ms
Average download pause: 5 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 50 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9

Any help with this frustrating situation is appreciated...including a change of or upgrade of equipment.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Mar 17, 2008 5:17 pm    Post subject: Reply with quote Back to top

Nothing in your test results point to something obvious. Are you downloading/uploading large files while talking on the phone? Do you have a 2.4Ghz phone that could be interfering with your wireless router? Have you tried lowering your bandwidth saver to 50 or 30 instead of the default 90?

_________________
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Router: D-Link DI-624
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Mar 17, 2008 5:23 pm    Post subject: Reply with quote Back to top

Your Belkin router might have a functionality called stateful packet inspection (SPI) which, if enabled, could cause disruption in the audio stream. This would be something to try diabling, if your router has it.

Second, run a continuous ping test while on the phone. Do this by running the following command from your Windows command prompt: ping -t www.yahoo.com

If you see lines that say "Request timed out" or the time increases more than 60ms from the previous (especially during the time audio seems to break up) you are looking at an ISP issue that would need to be reported to them.
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AARet
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Joined: Mar 17, 2008
Posts: 2

PostPosted: Tue Mar 18, 2008 7:07 am    Post subject: Reply with quote Back to top

Tglea and Trekologer,

Thank you for your suggestions. I am using 5.8Ghz phones and when I did disconnect them and use a land-line phone, it did not help.

I had changed the bandwidth several times and tried each setting earlier; that did not help.

I ran the: ping -t www.yahoo.com test and it was normal.

Lastly, I could not determine if I had a functionality stateful packet inspection (SPI) on my Belkin wireless router, so I decided to run the Belkin set up wizard software program. When I did, the program indicated that, after checking my computer's network settings, that I had two choices: Intel (R) Pro/1000MT Network connector; or the Belkin G Plus MIMO 7596BB. I selected the Belkin one and finished the setup and restored the system. I had crashed my computer several months ago and after restoring it, I don't remember re-installing and running the Belkin Wizard; thus I suspect that could have caused the conflict.

That seems to have fixed my problem. I had a 45 minute call last night and not a single dropped interval.

Thanks again.
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