Dlink VTA and Dlink DIR-655....no fax

Posts: 2 · New Forum Member Joined: Mar 13, 2008 Posts: 2

I have Charter internet with a Dlink DIR-655 router then the Dlink VTA phone adapter and I cant get my fax to work. I can switch back to my old Dlink DI-624 and it works fine. any ideas? any help would be greatly appreciated

Posts: 302 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 302

The DIR-655 contains a feature called Application Layer Gateway which is turned on by default. Turn this off for SIP. You will find a bunch of check boxes in the Firewall section of the setup page. Uncheck SIP, save the changes and then power cycle your D-Link router and your Vonage device.

Posts: 2 · New Forum Member Joined: Mar 13, 2008 Posts: 2

trekologer wrote:

The DIR-655 contains a feature called Application Layer Gateway which is turned on by default. Turn this off for SIP. You will find a bunch of check boxes in the Firewall section of the setup page. Uncheck SIP, save the changes and then power cycle your D-Link router and your Vonage device.

I tried that and now my faxes work perfect....Thank you so much for your help. I spent about 2 and half hours on the phone w/ Vonage tech support and they couldnt figure it out. Thanks again

Posts: 16 · Vonage Forum Associate Joined: Mar 21, 2008 Posts: 16

Trekologer,

Thank you as well. I have dealt with this issue for weeks, while the Vonage Tech support people have tried everything. In the end, they had no idea how to resolve this issue.

Once again, thank you.