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comptalk
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Joined: Mar 13, 2008
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PostPosted: Thu Mar 13, 2008 7:56 am    Post subject: Vonage wireless amazingly slow - Barely able to be used. Reply with quote Back to top

Hi,

I've been with Vonage for almost 2 years. They replaced the router once, but that did not help. Their support (in India) is basically clueless. Its a waste of air evening trying to speak to them. When the computer is plugged in through wires, it works fine. When it is wireless, it is really slow. Can anyone recommend any suggestions on how to get the wireless Internet speed at least up to 50kbps? It is moving at around 126kbps and its making the Internet painstakingly horrid.


Thanks...
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ed56
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PostPosted: Thu Mar 13, 2008 8:57 am    Post subject: Re: Vonage wireless amazingly slow - Barely able to be used. Reply with quote Back to top

comptalk wrote:
Hi,

Their support (in India) is basically clueless. Its a waste of air evening trying to speak to them.

Thanks...


I do not believe Vonage supports their service in India, hence the reason they are clueless.

Two things MAY be affecting your wireless . . .distance or structures between the access point (router) and your computer. The other is interference from other wireless devices like a 2.4 ghz phone (even some 5.8 ghz phones use 2.4 in some manner).

Change your channel on the wireless router or access point to 1 and see if it improves. If not try channel 11. This MAY help, moving the frequencey away from the interference.

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eludic
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PostPosted: Thu Mar 13, 2008 12:16 pm    Post subject: Reply with quote Back to top

And I think your speed may be too slow. Take their speed test at -- http://speedtest.vonage.com/
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comptalk
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PostPosted: Mon Mar 17, 2008 6:15 am    Post subject: Reply with quote Back to top

I meant their support SERVICE is in India. Anyways, bought a new device and used my Netgear router instead of their crappy router and it seems to work fine thus far. Looking at Magicjack.com as a new option. Seems better and far cheaper with no hassles.
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ed56
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PostPosted: Mon Mar 17, 2008 8:04 am    Post subject: Reply with quote Back to top

This forum does not allow comparisons of other Voip providers, but before you switch, I would google MagicJack and "MagicJack Customer Service", or any other Voip service for that matter.

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