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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Mon Mar 10, 2008 7:22 pm    Post subject: Changing From Unlimited to 500 Minute Plan Reply with quote Back to top

I had decided that I dont really use my home phone enough anymore to justify keeping it..But after some consideration I thought about dropping down to the 500 minute plan..I was aware of the 9.99 charge to downgrade but thought if they would waive the fee that I would keep my home phone...I also have another Voip provider and was going to port my number to them if they didnt want to waive the fee..So I emailed Vonage and asked them about waiving the fee and I also told them that I was going to cancel my service if not..Well evidently that 1 time charge of 9.99 means more to them than the 14.99 a month that they would have received..I dont know if they thought I was joking or what but I thought they would have taken it more seriously..So i guess I will be porting my number to my other provider where it will only cost me 9.99 per month for 500 minutes and they wont charge me 9.99 just to do it...So thanks vonage...ill just keep my 10 bucks ...
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Mar 11, 2008 12:20 am    Post subject: Reply with quote Back to top

Call them. You would have much better luck speaking to a retention agent than to simply email. I was able to get the unlimited plan for $14.99 a month by calling and saying I was going to cancel. I didn't really intend to cancel, but I read on the net in several places that at that time Vonage was basically giving that deal to anyone who called to cancel. You have to call them to cancel anyway or you can take the chance that simply porting your number away will cancel your account but I've read numerous horror stories about that. I agree that the fee stinks but it makes sense if you think about it. Without the fee, people would simply call and change their plans every month based on the usage for that month.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Tue Mar 11, 2008 5:27 am    Post subject: Reply with quote Back to top

I replied with another email saying "OK,Just thought I would ask before i cancelled" and about 30 minutes later they replied with a "yes" we can waive the fee...I guess they forwarded it to someone in the retention center....But they told me after I changed my plan that I would have to contact them to get the 9.99 credited to my account..So now I have to decide if this is going to be worth it....Am i gonna have to jump through hoops to get it?After they initially told me No...I went ahead and got the stuff together to port my number so I know that process should go effortlessly...
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sethook
Full Forum Member
Full Forum Member


Joined: Nov 02, 2007
Posts: 63

PostPosted: Tue Mar 11, 2008 11:22 am    Post subject: Reply with quote Back to top

riddler wrote:
I replied with another email saying "OK,Just thought I would ask before i cancelled" and about 30 minutes later they replied with a "yes" we can waive the fee...I guess they forwarded it to someone in the retention center....But they told me after I changed my plan that I would have to contact them to get the 9.99 credited to my account..So now I have to decide if this is going to be worth it....Am i gonna have to jump through hoops to get it?After they initially told me No...I went ahead and got the stuff together to port my number so I know that process should go effortlessly...

Ball's in your court. Fish or cut bait. You asked for the fee waiver and they're going to give it to you.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Mar 11, 2008 12:44 pm    Post subject: Reply with quote Back to top

I would simply call. They can take care of everything on the phone and you can see the changes in your online account immediately. They can change your plan and waive the fee all in one process. I'm a little skeptical of the call later to credit the fee game. The whole process in my previous post took about 8 minutes total, so I wouldn't hesitate to call again rather than trust an email.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Tue Mar 11, 2008 6:25 pm    Post subject: Reply with quote Back to top

tglea wrote:
I would simply call. They can take care of everything on the phone and you can see the changes in your online account immediately. They can change your plan and waive the fee all in one process. I'm a little skeptical of the call later to credit the fee game. The whole process in my previous post took about 8 minutes total, so I wouldn't hesitate to call again rather than trust an email.


Yeah your probably right...If I could get it done all at once would be better..
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