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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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AmandaW
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Joined: Mar 05, 2008
Posts: 2

PostPosted: Wed Mar 05, 2008 9:22 am    Post subject: I can't get calls from certain numbers Reply with quote Back to top

I can only get calls from certain peoples land lines. I still can get calls from cells and what not. Even from other peoples land lines. What is the matter with my settings. Do I have my router set up wrong? I don't have it set to go to my voicemail so it should just ring through.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Mar 05, 2008 9:40 am    Post subject: Reply with quote Back to top

Check your anonymous call block settings on your features page. If on, calls will be blocked if the Caller ID information reads:

Anonymous
PRIVATE (private followed by 8 spaces)
PRIVATE
PRIVATE NUMBER
PRIVATE NAME
NUMBER,PRIVATE
CALLER PRIVATE
WITHHELD

If not on, call Vonage Tech Support!

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Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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AmandaW
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Joined: Mar 05, 2008
Posts: 2

PostPosted: Wed Mar 05, 2008 10:03 am    Post subject: I can't get calls from certain numbers Reply with quote Back to top

I called tech support and they couldn't figure it out. I checked all of the settings and I am stumped. My router is configured correctly. I have only had the number for 1 week and I have never been able to get calls. Two of the numbers are verizon home numbers.
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Arthur_lw
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 26, 2008
Posts: 111

PostPosted: Fri Mar 07, 2008 12:42 pm    Post subject: Re: I can't get calls from certain numbers Reply with quote Back to top

AmandaW wrote:
I called tech support and they couldn't figure it out. I checked all of the settings and I am stumped. My router is configured correctly. I have only had the number for 1 week and I have never been able to get calls. Two of the numbers are verizon home numbers.

Well, there's always the unthinkable:
The device was DOA. Frustrated
If local purchase I'd take it back to the store and get a replacement. If Vonage sent it out, get an RMA and try a new one, and don't take No for an answer. If all your settings in your account allow calls and your router lets you get out on the 'net then what else is there?

Well, you could try a different phone too, I guess. Got an old standby lying around you can swap in for a test?

_________________
No trees were cut down in the making of this post, but some electrons were horribly neutertroned in the process!
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goodtyme
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Joined: Nov 13, 2007
Posts: 6

PostPosted: Sat Mar 08, 2008 7:45 am    Post subject: Reply with quote Back to top

If Anonymous Call Rejection is not enabled, then the issue is with the other carrier whose customers cannot call you.

Is the far end receiving a recording or a fast busy signal when they try to call you? If so, the people who have verizon and cannot dial your number need to contact verizon and have them start a trouble ticket for the issue and give you the ticket #. Then, you call Vonage with this ticket # and they (Vonage)can put pressure on verizon to correct the call routing problem.

Another solution (if this is a Vonage-issued number) is to have Vonage change the number - they should waive the 9.99 fee to change the number in this circumstance. If this is a number that you transferred in to the Vonage service, you have to go with the first option.

This is definitely NOT an equipment issue.
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