I had a good experience with a Vonage techy. He was in New Jersey. He resolved an issue regardng my transferring my fax line off to a separate Voip. The glitch was that the fax lines have to be ported to line 2 on the Voip not line 1. I received a secret 800 number to call that put me in touch dircectly with a level 2 support rep. The number I called was 1-888-861-6307. If Vonage changes this number this may mean they do not want their customers to receive this higher level of care without going through their silly phone maze. Lets hope they keep the number going. Good Luck.
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