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dumbdog
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Joined: Feb 26, 2008
Posts: 1
PostPosted: Tue Feb 26, 2008 11:46 am    Post subject: Good Technical Support Reply with quote Back to top
I had a good experience with a Vonage techy. He was in New Jersey. He resolved an issue regardng my transferring my fax line off to a separate Voip. The glitch was that the fax lines have to be ported to line 2 on the Voip not line 1. I received a secret 800 number to call that put me in touch dircectly with a level 2 support rep. The number I called was 1-888-861-6307. If Vonage changes this number this may mean they do not want their customers to receive this higher level of care without going through their silly phone maze. Lets hope they keep the number going. Good Luck.
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ex
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Vonage Forum Associate


Joined: Feb 28, 2008
Posts: 10
PostPosted: Thu Feb 28, 2008 4:45 pm    Post subject: Reply with quote Back to top
Fax lines can be put on one or two. That is incorrect info he gave you.
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Arthur_lw
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 26, 2008
Posts: 111
PostPosted: Mon Mar 03, 2008 1:03 pm    Post subject: Next? Reply with quote Back to top
What's the number for Level 3? Rolling Eyes LOL

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