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kedadog
New Forum Member


Joined: Feb 25, 2008
Posts: 8
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Ordered online and Vonage sent me a phone adapter without the mac address registered. Can't call tech support because I don't have a phone and e-mail support is a joke, they haven't responded in days.
Can anyone add the Mac address of a VT2442 to the system for me? Dave |
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ed56
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 831
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If you go to your account, online, click add on's, then move a numbrer, do you see in the upper left, something like this?:
Device: TI Motorola VT2142 MAC Address: 00195W37A580
If not, maybe the "Bought it at a Store" option on the home page might work |
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
Last edited by ed56 on Mon Feb 25, 2008 5:43 pm; edited 1 time in total |
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kedadog
New Forum Member


Joined: Feb 25, 2008
Posts: 8
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I see
Move A Number We're sorry! Unfortunately, you have no lines to move.
Also:
I tried the bought it at a store, it said Mac Address Not Valid - Call Customer service. I have not phone.
Dave |
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ed56
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 831
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Maybe the "Bought it at a Store" option on the home page might work. |
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21 |
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kedadog
New Forum Member


Joined: Feb 25, 2008
Posts: 8
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It said call customer service Mac Address not valid. I don't have a phone:( |
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ed56
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 831
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I would keep emailing them . . . |
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21 |
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kedadog
New Forum Member


Joined: Feb 25, 2008
Posts: 8
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Is there a direct e-mail so I don't have to keep using this dumb forum? Meaning the one on the Vonage website that is made from annoying javascript that doesn't load correctly and makes me keep filling out the same info over and over again.?
Dave |
Last edited by kedadog on Mon Feb 25, 2008 6:13 pm; edited 1 time in total |
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ed56
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 831
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| kedadog wrote: | Is there a direct e-mail so I don't have to keep using this dumb forum?
Dave |
go to the contact link on the bottom of the Vonage home page |
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21 |
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kedadog
New Forum Member


Joined: Feb 25, 2008
Posts: 8
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I figured you would misunderstand that - Please read above I corrected my comment. I wasn't dissing this particular forum, I meant the one they make you fill out to send them an e-mail. |
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ed56
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 831
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As far as I know you are stuck with the form |
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21 |
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