Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
Author Message
New Forum Member
New Forum Member

Joined: Feb 24, 2008
Posts: 8

PostPosted: Sun Feb 24, 2008 3:23 pm    Post subject: Polycom Soundpoint IP560 with Softphone Reply with quote Back to top

Hello -

I'm wondering if anybody can post details on how exactly to get a SIP IP phone to work with the SIP credentials from a Vonage softphone.

I have my softphone working on my network, both with the Vonage software and with xlite, but the settings on my polycom phone are so different I'm not sure what to enter where. I enter the server, the proxy, my credentials, and what I assumed to be the basic sip info, but it's not registering.

Specifically I have settings for display name, address, label, num line keys, calls per line, transport (is it udp only?) expires, register, retry time out, retry max count, line seize time out, etc.

I probably should have investigated if the polycom sip phones would work with Vonage before buying. any help would be appreciated!
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Feb 24, 2008
Posts: 8

PostPosted: Sun Feb 24, 2008 9:25 pm    Post subject: More detail on the sip settings Reply with quote Back to top

Here's the specific SIP configuration I need to specify on the phone:

Outbound Proxy
Transport: DNSnaptr UDPonly TCPpreferred TCPonly TLS ?

Server 1
Port: 5060
Transport: DNSnaptr UDPonly TCPpreferred TCPonly TLS ?
Expires: ?
Register: ?
Retry Time Out: ?
Retry Max Count
Line Seize Time Out: ?
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Feb 24, 2008
Posts: 8

PostPosted: Mon Feb 25, 2008 2:27 pm    Post subject: Finally got it working Reply with quote Back to top

I finally got the Polycom Soundpoint IP560 working with my Vonage softphone account. It took quite some googling, as Polycom phones, it turns out, don't play well with NAT (they expect a local pbx system). In case anybody is interested in the config:

Polycom Network config
1. First setup the polycom with a fixed IP (don't use DHCP), eg, subnet, gateway, and dns.
2. In the web interface of the polycom, select "Network - NAT" and enter the external IP address of your router. Under "signaling port" and "media start port" I entered 12000 and 13000 (not sure if this is signficant, but it works and I don't want to mess with it). Leave RTP and everything else at the defaults
3. Under the SIP config onthe web interface, set both outbound proxy and server 1 address as ""
4. outbound proxy port: 5061, UDP only
5. Server 1 port: 5060, UPD only
Expires: 3600
Register: 1
Retry timeout: 0
Retry max count: 0
Line seize timeout: 30
6. Under local settings, "local SIP Port" is 5060, calls per line key is 1, everything else default.

Under "Lines" on the polycom web interface, enter:
Display Name: callerid-yourchoice
Address: 15555551212 (this it the full softphone # including 1!)
Auth User ID: 15555551212 (has to be the same as above!)
Auth Pwd: password from your softphone account
Label: what you want to show on the polycom phone (like extension number)
Third Party Name: I entered my company name
Nu Line keys: 1
Calls per line: 1
Server address:
port: 5060
Transport: DNSnaptr
register: 3600

On your router
Configure it to forward ports 5060 and 5061 to the fixed IP of the polycom phone. Also forward ports 10000 and 20000 to the polycom. Keep in mind this works with only one phone so far, i haven't checked to see if it works with multiple phones or softphone lines on a network.

Hope this helps somebody. I love the polycom phone btw, lots of features, solid build, and great sound quality.
View user's profile Send private message
New Forum Member
New Forum Member

Joined: May 29, 2009
Posts: 1

PostPosted: Fri May 29, 2009 4:36 pm    Post subject: Reply with quote Back to top

Astrocramp - thank you for posting this. It has helped me solve a problem with getting a Polycom to stay registered on a Trixbox server when used at an executive's home.

The UDP only option under the SIP server settings is what solved it for me.

I hope other people find this useful as well.

View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New sophieog69
New Today 7
Yesterday 9
Total 100378

Who Is On Site
Visitors 144
Members 0
Total 144

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.71
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 444 Pages In The Last 60 Seconds
The Vonage VoIP Forum