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kevinvoip
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Joined: Feb 23, 2008
Posts: 3

PostPosted: Sat Feb 23, 2008 9:40 am    Post subject: After complete a call line does not go off hook Reply with quote Back to top

Location: US
ISP: Comcast
Upload/download speeds: 2.95 Mbps
Modem: Linksys BEFCMU10
Adapter: Linksys RT31P2

Issue: 3 year customer with very few problems until mid 2007. Periodically when we pick up the phone to make a call there is no dial tone. We have determined (10% of calls) that when we complete a call (hang up) the line isn’t going off hook. We have Vonage connected to the home wiring and make calls from Panasonic 5.8 wireless phones. To fix the problem we go to an AT&T (hard wired two line 992, have 2 Vonage numbers) phone and press each line button, as if we were going to make a call, we get a dial tone and then can use the Panasonic phones again. I have no other problems with Vonage, very stable, good quality calls.


Voip Test Results

Speed test statistics
---------------------
Download speed: 2956832 bps
Upload speed: 368400 bps
Quality of service: 72 %
Download test type: socket
Upload test type: socket
Maximum download pause: 326 ms
Average download pause: 9 ms
Minimum round trip time to server: 33 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 13.5 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5


Last edited by kevinvoip on Sat Feb 23, 2008 1:04 pm; edited 1 time in total
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 23, 2008 10:44 am    Post subject: Reply with quote Back to top

Your packet loss, server to you, is very bad- 100%. However, I confess that I don't see how that has much to do with the problem you're discussing. Nevertheless, you should try plugging a computer directly into your modem and repeating the test. Something odd is going on.

Meanwhile, does your disconnect problem still occur if you plug the 5.8 GHz cordless directly into the Vonage box and disconnect home wiring?

_________________
Steve Gray
Orlando, FL
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kevinvoip
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Joined: Feb 23, 2008
Posts: 3

PostPosted: Sat Feb 23, 2008 1:02 pm    Post subject: Reply with quote Back to top

The problem happens infrequently (4 - 6 times per week) so I have problems reproducing. I replaced an older Panasonic wireless phone set with what I have now thinking that may have been the issue. I have eliminated that as the issue. I ran the test from a laptop connecting to my home network via wireless. I'll take the wireless out of the equation and see what that produces for numbers.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 23, 2008 8:42 pm    Post subject: Reply with quote Back to top

OK, standing by on the test. Meanwhile, since the problem occurs infrequently, I think I'd plug the cordless phone directly into the RT31P2 for a week or so, and see if the problem occurs in that configuration.

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Steve Gray
Orlando, FL
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kevinvoip
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Joined: Feb 23, 2008
Posts: 3

PostPosted: Thu Feb 28, 2008 7:18 pm    Post subject: Reran the speed test Reply with quote Back to top

Results of re-running the speed test with a hard wired network connection.


Speed test statistics
---------------------
Download speed: 3363792 bps
Upload speed: 368400 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 117 ms
Average download pause: 10 ms
Minimum round trip time to server: 37 ms
Average round trip time to server: 73 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 9.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.6 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.6

I have never had any significant quality problems. Interestingly I disconnected the AT&T phone and haven't seen the problem since. My Panasonic wireless base station is still connecting through my house wiring. I intend to run this way for another few days then reconnect the AT&T phone and see if the problem returns.
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