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You can recollect
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massrman Posted:
The devices are
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Hi these are most
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vw4motion
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Joined: Feb 21, 2008
Posts: 4

PostPosted: Wed Feb 20, 2008 7:53 pm    Post subject: Other party don't hear me Reply with quote Back to top

Hello, hope someone can provide me with an insight on what to do next with this problem. I have had Vonage service and everything was almost perfect until two weeks ago when I started having the following two problems with my Vonage service:
- When someone calls, I have to say "Hallo" as least 3-4 times before other party can hear me
- After few minutes of conversation other party can't hear what I say and that interruption can last from few seconds to even a minute (weird) so often I have to hang up and try the call again.

Here is some basic info about this particular service:
- Service provided by Comcast in MD

- Comcast's Motorola router: Motorola Sufboard SB5120

- Vonage's Linksys Wireless Router/Phone Adapter (one device): Model: WRTP54G

- called Vonage customer service and they set the bandwith setter to 'highest quality' and maybe they did something else that I am not aware (that did not fix the problem).

Please let me know what you think my nest step is ... I hope someone could help with this issue. Thanks a lot.

Ran the bandwidth test and got the following results:
Speed test statistics
---------------------
Download speed: 2626680 bps
Upload speed: 1558440 bps
Quality of service: 8 %
Download test type: socket
Upload test type: socket
Maximum download pause: 700 ms
Average download pause: 14 ms
Minimum round trip time to server: 37 ms
Average round trip time to server: 57 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.0 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 26
Estimated MOS score: 3.6
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Feb 20, 2008 9:40 pm    Post subject: Reply with quote Back to top

Your test results are awful- high download pause and very high (100%) packet loss server to you. Remove the Vonage device and repeat the test. If you still get bad results, then you have an issue to take up with your ISP.

Also, be sure that you're not using a 2.4 GHz cordless phone. They don't play nice with wireless routers.

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Steve Gray
Orlando, FL
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vw4motion
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Joined: Feb 21, 2008
Posts: 4

PostPosted: Thu Feb 21, 2008 8:48 am    Post subject: 2.4GHz Phone Reply with quote Back to top

Thanks - will try that. However, strange thing is that is worked perfectly in last two years.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Feb 21, 2008 9:48 pm    Post subject: Reply with quote Back to top

Indeed it is strange, but there are a couple of things that may happen here. When you remove the Vonage device, you may get good test results, making us suspect that the Vonage device has gone bad. It happens. Then we'll put the Vonage device back in and check again. The bad results may not repeat. That happens too.

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Steve Gray
Orlando, FL
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Thu Feb 21, 2008 9:57 pm    Post subject: Reply with quote Back to top

I would suggest to you to try alternate test sites for comparative reasons. Lately, when I've run the Voip speed test on this site, I've been seeing the 100% packet loss that you eluded to in your test result. This would lead me to believe the results are not 100% correct...my phone quality is excellent by the way.

http://myvoipspeed.visualware.com/
http://testyourvoip.com/
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ok
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Joined: Jun 13, 2007
Posts: 47

PostPosted: Thu Feb 21, 2008 11:01 pm    Post subject: Re: 2.4GHz Phone Reply with quote Back to top

vw4motion wrote:
Thanks - will try that. However, strange thing is that is worked perfectly in last two years.


Hmm... Since it worked perfectly fine for last two years, I would suspect that your device probably got a new firmware and that changes things.


Steve48 wrote:
Also, be sure that you're not using a 2.4 GHz cordless phone. They don't play nice with wireless routers.


I would also try disabling the wireless on the router and see if that helps.
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vw4motion
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Joined: Feb 21, 2008
Posts: 4

PostPosted: Fri Feb 22, 2008 10:46 am    Post subject: Got help from Vonage Reply with quote Back to top

Talked to Vonage tech support and we went through various tests. He indicated that my Cable Modem model is known to have audio issues. He switched me to Line 2 on the Lynksys Router/Phone Adapter and now things seems to be better. Had few calls and don't have that issue anymore - probably too early to celebrate though Very Happy

Also, called Comcast who said that everything seems to be fine with my connection (through some remote test - no packet lost). However, I read that story about Comcast intentionally making packet delays (don't know if true or if they can make that happen to individual customers only).

We'll see - things are better now and lets hope it will stay that way. Thanks for everyones help.
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ok
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Joined: Jun 13, 2007
Posts: 47

PostPosted: Mon Feb 25, 2008 10:36 pm    Post subject: Reply with quote Back to top

Switching to Line2 can not fix the modem-issues.
I suspect that your line-1 probably went bad, the modem may must have been fine.
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