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tplink Posted:
Im trying to add
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DWSupport Posted:
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
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HildBeft Posted:
You can recollect
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HildBeft Posted:
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massrman Posted:
The devices are
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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atyoursos
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PostPosted: Sun Feb 17, 2008 11:39 am    Post subject: Vonage Not Always to Blame... Reply with quote Back to top

Quote:
Ok. Been using Vonage since 2003. I've been using Vonage w/Insight Broadband together for the past 2 years, and have had NOT ONE issue with QOS or call quality. Now Insight has been switched over to Comcast in my area. All of a sudden this morning, HORRIBLE call quality, party on the other end sounds extremely broken & garbled, and that is how I sound to the calling party. I am almost positive it is Comcast issue.


This is quoted from a post I made yesterday, regarding sudden major call quality issues, after having NO call quality issues at all for approx. 2 years. I have found numerous posts lately regarding people thinking it's Vonage to blame.

I would like to point out that there are so many key factors as to what contributes to poor call quality, when using Voip service. Every element which allows our being able to use Voip in the first place, contributes to potential issues, or on the other hand, excellent quality calls. There are so many different combinations of factors contributing to this, as we all have different hardware, ISP's, set ups, and live in different geographic locations, etc...

Before blaming Vonage as the issue antagonist, I wish everyone would first consider all of the elements required to use Vonage to begin with.

I have had seamless service, from Vonage, for a couple years now, but the bigger factors in providing excellent call quality and seamless phone service, is the hardware, ISP, geographic location, etc... that enables Voip calls to begin with.

Just a side note, until a couple days ago, the factors contributing to EXCELLENT call quality & Voip service for me, were as follows:

I live in NW Illinois, just a few miles west of Rockford, IL. I had Insight Broadband----->Motorola Surfboard SB5101------>Buffalo Air Station WHR-HP-AG108 Wireless Router------->Motorola VT1005 Phone Adapter---------->Computer------------>Outpost Firewall Pro 4.0.971.7030 & Avast 4.7 Home Addition.

Now, in the past couple days, the one & only element which has changed in this whole set up, is my ISP, as Insight BB switched to Comcast. That being the ONLY factor that changed, resulted in my first and only major call quality issues in over 2 years.

Please be aware of all of the key elements that could potentially contribute to service issues, before blaming our Voip provider for all of the call/service issues. Please also be aware, that for some, changing these factors which enable our use of Vonage may still not enable the use of Voip in your area, without service & call quality issues. The reason I state this, is, we live in a very rural area, and I had no high speed internet option except for Satellite, for quite awhile. I was already a Vonage customer when I had moved here, and with Satellite service being the only high speed internet option at the time, I was lucky to place one good quality call out of 10. I did not start having excellent call quality, until cable broadband high speed internet was available here. What a difference it made Smile

Please do your homework, and proper troubleshooting, before bashing Vonage. I have used them for 5+ years now, and their service is only as good as the elements & configuration you have which enable the delivery of their service to you.

Thank you~
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tophtml
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PostPosted: Sun Feb 17, 2008 3:01 pm    Post subject: Reply with quote Back to top

That's so true. I have Comcast here in Northern Vermont and my Vonage was spotty, at best, for a while. Comcast took over Adelphia and, when the father and son team who looted Adelphia were, safely, in prison, the real test of the dilapidated state of the cable system was sorely tested by Voip. I complained vociferously about the cable problems, including bad picture, and I got results. New cable and hardware in my part of town. Now Vonage works flawlessly.
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clark9825
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Joined: Jan 13, 2008
Posts: 50

PostPosted: Sun Feb 17, 2008 5:39 pm    Post subject: Reply with quote Back to top

I can't agree more. I have seen several people BASHING Vonage because in their own words it can't be me or my ISP. They are too quick to place blame on Vonage. Not to say they are always perfect no one is, but speaking as a network admin and a consumer it in fact is very very rarely their problem. Like you stated Voip is extremely sensitive to your connection and lags or hiccups and service will suffer. And Vonage can't control the hops in the network from your house to their servers. It should also be noted and forgive me if you covered this in your post but cable modem while is a great service can be more prone to have issues only because it is a shared internet service. Meaning it is not a dedicated line like DSL, you are more likely to have issues depending on what other people are doing on the node you are connected to. If you have a neighbor doing some serious file sharing you can bet at those times you may see an issue with your service and it would be completely unfair to blame Vonage for that. I have seen numerous posts with the it ain't me or my ISP attitude and I am glad to see you speak out about it. Also people need to keep in mind if they do not follow the sticky instructions when posting issues that it only makes it impossible for anyone here to help. Anyhow that is my two cents.

Alan
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