Answering party getting garbled audio - Recent problem?

Posts: 134 · Vonage Forum Senior Joined: Mar 23, 2005 Posts: 134

I was having this issue today too. I know it was not my ISP because I was the one that was called from home and heard it first hand. When I called right back it was completely gone.

I would also recommend that folks use an ethernet connection when they do the Voip test. I have done many tests with my wireless laptop and my ethernet connected computer and the results are vastly different. Wireless is apt to have more problems where Voip is concerned because of the variances in the signal quality

Posts: 50 · Full Forum Member Joined: Jan 13, 2008 Posts: 50

wow rudas, you seem to be having bad latency and dropped packets. That explains the poor quality. What i would do is unhook everything from your internet except your pc and rerun the test to see if the quality goes up. If it does than the problem is in the other equipment you have. However if it stays the same than you definatley want to call your ISP. But before you call your ISP make sure you hook your pc directly into the modem and make sure no other equipment (aka Vonage adaptor or any routers or gateways) is connected to be sure.

Alan

Posts: 41 · Full Forum Member Joined: Mar 13, 2005 Posts: 41

On added note.

My voice is garbled for the called party. I can hear them perfectly fine.

Also, the calls I have received from people have been fine as well.

It's just 1 of every 2 or 3 calls I make that has this problem.

This leads me to believe it's a Vonage problem as usual.

Posts: 50 · Full Forum Member Joined: Jan 13, 2008 Posts: 50

mingthemerciful, being it is only out bound audio that is garbled would indicate connection problems (you upload connection). If it were a Vonage issue there would be quite a bit more people affected instead of the two or three I see that all have bad speed test results with cable modem. Voip is very sensitive to latency and dropped packets which are a hardware or ISP problem. I have not seen you post your results of the speed test so it is impossible to troubleshoot your issue. Good Luck Smile

Posts: 12 · Posted: Fri Feb 15, 2008 11:54 am Post subject:

I am also in PA (570) and garbeled on other end, or get fast busy just the last day or so:(

My Results
Download 2,855,384 bps
Upload 740,248 bps
QOS 99%
RTT 44 ms
MaxPause 6 ms

given your current Internet speeds, we estimate that your Internet connection can support a maximum of 9 simultaneous high quality Vonage® Voip connections.

Posts: 50 · Full Forum Member Joined: Jan 13, 2008 Posts: 50

ladyinfinity that is weird your numbers look great I too live int the 570 area code but have had no issues whats so ever. I take it you have Verizon DSL as well. That is weird you are having trouble. You don't have any voice mail (I am reaching on why you hear the fast busy signal). What other equipment do you have (example router, gateway wireless access point)? Maybe something in there.

Alan

Posts: 6 · New Forum Member Joined: Dec 13, 2007 Posts: 6

Also in area code 570 and have been experiencing the issuse others have reported on outgoing calls, only. I can hear the other person fine. They report a fast clicking sound making my outgoing audio pretty much undechiperable. Incoming calls are golden. This started yesterday to my knowledge. Until then everything was perfect.

Download 15,136,424 bps
Upload 1,883,816 bps
QOS 98%
RTT 16 ms
MaxPause 9 ms

----Prowler

Posts: 6 · New Forum Member Joined: Feb 14, 2008 Posts: 6

I'm having the exact same problem. Good upload and download speeds, minimal packets dropped - but crazy low QOS (like 10% to 20% - looking at the graph of delay, that red line shoots to the top constantly - I'm guess thats the culprit). I've had Vonage for a couple of years, but recently moved, all of five blocks. I work from home and clients can't hear me on 1 call out of three, seems worse when I call mobile phones. Sometimes mid call my voice is dropped for a minute. Its a disaster.

Comcast rolled a truck for me today, the tech showed up and was near useless. "we don't look at packet delay" he told me, then spent a couple of hours futzing with wiring and boosting the signal, which was sweet but completely ineffective. I hate to go with a bully, but I think

I'm switching to Comcast Voip to see if this "private network" thing really boosts quality or not. I'm extremely sad to be losing Vonage. Love the underdog, plus the click to dial functionality is sweet. Plus I'm on a plan where its free to the UK rather than 8 cents a minute with Con-cast. But what can you do...sigh....

Failing that I'm back to POTS (plain old telephone service). It might be crappy, with no gizmos and expensive, but I don't have to spend days of my time with tech help and every time I'm doing a webcast, don't have to worry about losing sufficient bandwidth that my voice drops....so sad....

Posts: 7 · New Forum Member Joined: Jul 07, 2005 Posts: 7

rudas wrote:

I am having the same problem here in Noblesville, IN. Out local ISP has recently been acquired by Comcast, but I hadn't noticed the problem until just today. The audio is intermittent or choppy according to people I am calling, although I can hear them pretty well. There is however a bad delay which only I seem to be hearing, making the communication issues worse.

See posts here: http://www.vonage-forum.com/ftopic21863.html

Along with the Vonage Speed Test, you can also go here to test as well: http://www.testmyvoip.com/

Hope this helps.

Posts: 50 · Full Forum Member Joined: Jan 13, 2008 Posts: 50

Hey atyoursos,
Thanks for the tips especially the other Voip test site. Very useful.

Alan