Almost Unuseable When Calling Non-Vonage Numbers

Posts: 448

Inbound and outbound calls to and from our 727-xxx and 212-xxx lines to non-Vonage numbers are so choppy and garbled, they are almost unuseable.

However, when calling other Vonage numbers (example: my Vonage line 727-xxx to my friend's Vonage line in 412-xxx) the call quality is crystal clear-- so it's definitely NOT an issue with my ISP or internet connection.

Anyone else seeing this today?

Posts: 3 · New Forum Member Joined: Feb 14, 2008 Posts: 3

Hi,

I am having the same problem (610 area code near Philadelphia). I am getting intermittent garbled voice quality to non-Vonage phone numbers and several of my voicemails are of the same garbled quality.

Posts: 433 · Posted: Thu Feb 14, 2008 11:37 pm Post subject:

I didn't have a problem all day. All my calls were to non Vonage numbers and I didn't notice anything unusual.

Posts: 1 · New Forum Member Joined: Jun 03, 2006 Posts: 1

I'm in Boston. I'm getting a lot of static yesterday and today. Download speed is over 3mbps.

Here's my results:

Upload speed: 2255904 bps
Quality of service: 66 %
Download test type: socket
Upload test type: socket
Maximum download pause: 69 ms
Average download pause: 10 ms
Minimum round trip time to server: 27 ms
Average round trip time to server: 1031 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 38
Estimated MOS score: 3.6

Posts: 448 · Posted: Fri Feb 15, 2008 11:18 am Post subject:

Quality of service: 66 %
<and>
Average round trip time to server: 1031 ms

That is extremely high average latency.

How are your Vonage-to-Vonage calls? My call quality problem was only to non-Vonage numbers, then cleared up on its own later that day.