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medussa
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PostPosted: Wed Feb 13, 2008 1:26 pm    Post subject: Garbled audio on other end Reply with quote Back to top

I have been a Vonage customer since 4/2005. There have been number of bizarre audio and ringing problems over the years and am now on my third cordless phone to try and improve my Vonage experience. First I had a Panasonic 2.4 GHz and had many problems with that set up, then a Panasonic 900Mhz which was slightly better but still had problems with audio pauses and people not hearing me on the other end. Vonage Tech support RMA'd my original Linksys RT31P2 router. Tech support said my best bet would be a 5.8 GHz phone if I still had problems. When I got the new one I still had the same problems with the new router. So yesterday I went out and bought a Panasonic KX-TG6700 5.8 GHz phone and now when I call work they can't hear me at all. They say I sound garbled. I am so frustrated. Here is my set-up:

Cambridge,MA
Comcast ISP provider
Linksys WCG-200 wireless gateway (I own this device)
Linksys RT31P2 Vonage router with two active phone lines
Panasonic KX-TG6700 5.8 Ghz 2-line phone

The wireless cable gateway is in my living room with an Ethernet cable to the Vonage router in my office. The base station for the phone is four feet from the Vonage router. This phone was supposed to improve my issues and now they seem worse. Any suggestions or known issues with this set-up?

Any help is appreciated.

Medussa


Last edited by medussa on Sun Feb 17, 2008 1:08 pm; edited 1 time in total
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clark9825
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PostPosted: Wed Feb 13, 2008 4:59 pm    Post subject: Garbled audio on the other end Reply with quote Back to top

Have you tried using a plain old fashion corded phone to see if that makes any difference (taking wireless out of the equation only for testing purposes) Also maybe try and run a speed test on this site and post the results. If your incoming sounds fine and it is only your outbound audio then maybe your upload speed is suffering for some reason. I would be interested to see what the speeds are. The wireless phones should not affect the quality of your calls in that way, i have seen some phones have low audio but the garbled audio can not be from the wireless phone rather the Vonage device. Try the speed test under Vonage information and post what you see.

Alan
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medussa
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PostPosted: Wed Feb 13, 2008 8:41 pm    Post subject: Garbled audio on other end Reply with quote Back to top

I did try with a regular phone. It is slightly better but the people on the other end still hear beeps and garbled sound. Vonage tech support said that my wireless network was interfering with my cordless phone conversations. Here are the results of my Voip speed test:

Download 4,047,384 bps
Upload 2,527,880 bps
QOS 50% (Gave red light)
RTT 31 ms
MaxPause 250 ms
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ok
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PostPosted: Wed Feb 13, 2008 11:53 pm    Post subject: Reply with quote Back to top

I think your experince may improve if you change your set up to

ISP->Vonage_device->your_gateway->other_computers.........
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medussa
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PostPosted: Thu Feb 14, 2008 4:04 pm    Post subject: Garbled audio on other end Reply with quote Back to top

My Vonage router is not a cable modem so that would not be possible. My wireless cable gateway cost me $150 and is not going anywhere so I have to try and work around my set-up.
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clark9825
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PostPosted: Thu Feb 14, 2008 5:12 pm    Post subject: Garbled audio on the other end Reply with quote Back to top

I think what user ok was trying to say was take your ethernet cable from your cable modem and plug it directly into you Vonage device then plug your gateway into another port on your linksys router and any other non wireless devices this way the traffic would have first priority to the Vonage device before going to other devices, although I have a similar setup and have no issues. Here is another idea being your QoS was only 50% and your max pause was very high that would suggest some either packet loss or extreme delay that one of your devices is experiencing. What you could do just to test and find the issue is go from your cable modem right to your pc and rerun the speed test. See if there is any dramatic difference if there is then you know either your gateway or router is the offending piece. Based on your speed you listed your QoS should be way higher like above 90% and your max pause should be well below 100. If you get better results without the gateway and router hooked up add one at a time until the test degrades then at least you may know which piece your battling. Also when you do the speed test see if you can click the advanced options and see if there is any packet loss. There should be none. I have Verizon DSL with a 3mb download and only a 768K upload and my speed test results were far higher. Hope this helps I have a feeling either you have a bad piece of equipment or your ISP is goofy. If your test is still bad hooked soley into your cable modem then you will need to contact your ISP. Good luck.
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medussa
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PostPosted: Fri Feb 15, 2008 8:19 pm    Post subject: Reply with quote Back to top

So with an Ethernet cable direct from my wireless cable-modem to my PC I get the following results:

Download 3,236,904 bps
Upload 2,295,952 bps
QOS 52%
RTT 42 ms
MaxPause 248 ms


There was no packet loss on the advanced tab

The Vonage router can only sit behind my wireless cable modem via an Ethernet cable. The cable from Comcast goes into my combo-modem-wireless router Linksys WCG-200.

Given this fact what are some other solutions to my problems? The problem got worse with the 5.8 Ghz cordless phone.


Last edited by medussa on Fri Feb 15, 2008 10:04 pm; edited 1 time in total
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medussa
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PostPosted: Fri Feb 15, 2008 9:31 pm    Post subject: Reply with quote Back to top

Could it be that I am victim of Comcast sabotaging the quality of my internet for Voip?

I read this"

http://web20.telecomtv.com/pages/?newsid=42633&id=e9381817-0593-417a-8639-c4c53e2a2a10&view=news

"In the worst case, cable ISPs have been caught “shaping” third-party Voip signals, i.e. sabotaging voice quality in a clandestine effort to promote their own “digital” phone offerings."
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atyoursos
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PostPosted: Sun Feb 17, 2008 11:50 am    Post subject: Reply with quote Back to top

medussa wrote:
Could it be that I am victim of Comcast sabotaging the quality of my internet for Voip?


Check out these posts:

http://www.vonage-forum.com/ftopic21863.html

http://www.vonage-forum.com/ftopic21872.html

Hope this sheds some light.... Smile
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