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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Francesco
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Joined: Feb 11, 2008
Posts: 4

PostPosted: Mon Feb 11, 2008 9:39 am    Post subject: Issues in phone conversations with Italy Reply with quote Back to top

I have been using Vonage for about two weeks. I place frequent calls to landline numbers in Italy. I have noticed the following:
-Very often, when I dial the number I get a recording in spanish or english telling that the call cannot go through, and I have to try again multiple times before being successfull
-Occasionally I experience dropouts during conversations
-Frequently, my counterparts in Europe hear me with significant delay; I can hear them very well instead
-No problems at all in local/domestic calls

My configuration include the Vonage basic modem and a wireless Lynksys router. I don't use wireless for Vonage

I tried to reset the hardware and to reduce bandwidth through the control panel, but nothing seems to be changing
I would appreciate any inputs, thanks Francesco
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Feb 11, 2008 10:14 am    Post subject: Reply with quote Back to top

Since US call work fine, it sounds to me lie a problem outside your Vonage set-up. I would call Vonage customer support to see if they can help.

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dserban1
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Joined: Mar 26, 2007
Posts: 17

PostPosted: Mon Feb 11, 2008 11:06 am    Post subject: Reply with quote Back to top

I had a similar problem calling France. I had to call Vonage several times but now is somewhat fixed. I don't know how they transfer the lines, probably using the Web but they have a problem there.
My correspondant in Paris did not have problems with any other calls so it got to be my line.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Feb 11, 2008 2:58 pm    Post subject: Reply with quote Back to top

Post the results of your speed test. Perhaps you have some high latency that is affecting your international calls.

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Cox: 9Mbps/800kbps
Router: D-Link DI-624
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Francesco
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PostPosted: Mon Feb 11, 2008 7:23 pm    Post subject: Issues in conversations with Italy Reply with quote Back to top

Thanks you all for the feedback, here is the speed data:'
Download: 8397 kbps
Upload: 491 kbps
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Feb 11, 2008 8:10 pm    Post subject: Reply with quote Back to top

Sorry, I should have been more specific. You need to post the complete results from the test. The other information in the test is far more important than the actual speed.

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ghost1279
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PostPosted: Tue Feb 12, 2008 8:49 am    Post subject: Reply with quote Back to top

You might want to activate the international call setting in the online account settings. Go to www.vonage.com sign in and then go to features and then click on international calling, click configure and click on enable and hit submit, wait 2 mins, and it should work. Also don't forget you would need to know the international phone numbers that you are calling. like the country code, the city code and the person phone number. like this 011-054-341-5555
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Francesco
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PostPosted: Tue Feb 12, 2008 9:23 am    Post subject: Reply with quote Back to top

Would you please be able to point me to a reliable link for the speed test?
Thanks a lot!!

Also, international calls are enabled already, thanks
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Feb 12, 2008 9:33 am    Post subject: Reply with quote Back to top

You may havie different results from different servers, so I would try the following three:

This Site's: http://www.vonage-forum.com/voip-speed-test.html

Vonage's: http://www.vonage.com/help.php?article=497:

Visualware's: http://myspeed.visualware.com/

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Francesco
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PostPosted: Tue Feb 12, 2008 6:30 pm    Post subject: Reply with quote Back to top

OK, here is the speed test result (using my speed visualware):

Speed test statistics
---------------------
Download speed: 1471456 bps
Upload speed: 492304 bps
Quality of service: 37 %
Download test type: socket
Upload test type: socket
Maximum download pause: 547 ms
Average download pause: 30 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 43 ms
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