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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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in
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rio
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TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
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and open the
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
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Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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tglea
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PostPosted: Sun Feb 10, 2008 11:05 pm    Post subject: Soon to be the V-Portal or nothing? Reply with quote Back to top

Does anyone else have the feeling that Vonage is moving in the direction to only offer the V-portal? Since I have been a customer, I have noticed that the products offered through Vonage keep shrinking. Now I noticed that the only Motorola VT2442 they are offering are refurbs. I think they are going to be a one device company fairly soon. You take the V-portal and use it to run your network or add it into your network as a phone device only. Which probably makes sense given the customer service/tech support problems they have been plagued with.

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ed56
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PostPosted: Mon Feb 11, 2008 2:33 pm    Post subject: Reply with quote Back to top

I agree. Vonage is fighting customer churn, last quarter at 3%!

Note in Vonage's press release/presentation the mention of V-Portal (ref: http://yahoo.brand.edgar-online.com/fetchFilingFrameset.aspx?dcn=0001193125-08-003630&Type=HTML):

Research shows

70% of churn is driven by factors within our control
-----Call quality
-----Customer service
-----Installation problems
Company has implemented major initiatives to improve the customer experience:
-----Improve network service quality - improve call clarity, reduce dropped calls
-----Resolve customer issues the first time - improve agent productivity
-----Leverage technology - workforce management tools, global call routing, speech enabled IVR and integrated customer care tools
-----Develop products and services to exceed customer expectations
----------Launched V-Portal - new customer premise equipment

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Steve48
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PostPosted: Wed Feb 13, 2008 8:59 pm    Post subject: Reply with quote Back to top

I absolutely agree. And, if the V-portal turns out to be a really robust feed-through router, then doing what they seem to be doing is exactly what I would have recommended. The key, of course, is that the V-portal needs to be bullet proof, and it needs to not be a bottle neck for people who put a high capacity router behind it.

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PostPosted: Wed Feb 13, 2008 11:38 pm    Post subject: Reply with quote Back to top

V-portal reminds me of AT&T/carter phone story.

Imagine if you ordered Cable service and COMCAST also gave a TV and you called COMCAST for TV problems. Forget about HD, you would still be watching B&W. There are thousand such examples that one can come up with and for now one will suffice.

I think instead of trying to control and find/create the "box" which will work like a charm, the VG should concentrate on silmply loacating/connecting two UAs that want to communicate. Leave the rest to market place and let them figure out how they can prevent customer from returning the box to store. Let them try 5-different ones and see which suits them best.

The support burden should be shifted to manufacturer like Motorola, Dlink, Linksys, Vonage whoever is making those boxes and let them compete and let the users decide which box is best or will serve their needs best. Not only will this trigger innovation and improve reliability, but will be able to create competition for the rich user experience that we can not imagine.

At present all that one has is that the Central office switch has been miniaturized and has moved into your basement. This is not what Voip was suppose to be. Unfortunately even the cable companies have taken vonage's lead and embedded a class-5 switch in their cable modem.

There were lots of phones and then came iPhone. There are lot's of Voip services and I am sure i-VOIP will come but don't that it's VG.
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Steve48
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PostPosted: Thu Feb 14, 2008 9:09 pm    Post subject: Reply with quote Back to top

Unfortunately, shifting the support burden to the box manufacturer would be a disastrous business move for Vonage. Vonage wants, and needs, a large customer base of mostly non-technical people. If those people have trouble making the service work, Vonage will lose, even if it's the box manufacturer's fault.

Vonage has been having technical support problems for a long time. Part of that has to be the problem of supporting a lot of different boxes. Since Vonage must provide the technical support to survive, going to a single box seems to me to be an excellent business move. But the box must be very robust or it defeats the purpose.

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tglea
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Joined: Nov 22, 2006
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PostPosted: Thu Feb 14, 2008 10:32 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Vonage wants, and needs, a large customer base of mostly non-technical people. If those people have trouble making the service work, Vonage will lose, even if it's the box manufacturer's fault.
I agree, and it's most likely the non-techies that are the majority of the churn. Vonage has advertised their service to be so simple to use that when people with no clue run into problems, they can't solve even the simplest of things.

Steve48 wrote:
But the box must be very robust or it defeats the purpose.
So far it looks like it's off to a rocky start. But that's usually the case with most new devices. It'll be interesting to see if they get the kinks worked out and this becomes the one and only Vonage box.

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tophtml
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PostPosted: Fri Feb 15, 2008 9:06 am    Post subject: Reply with quote Back to top

Steve48 wrote:
Unfortunately, shifting the support burden to the box manufacturer would be a disastrous business move for Vonage.


As long as Vonage continues to load their devices with proprietary firmware, the box manufacturers have a built in excuse not to perform any customer service for Vonage subscribers, "Its the firmware's fault, not OUR hardware's fault. Get your support from Vonage."
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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 9:24 am    Post subject: Reply with quote Back to top

Vonage's major competition is the cable companies who show up with a cable modem combined with a voice router, plug it in, connect your phone and computer, test and leave. You have a problem, they come back.

Non-techies love this. Vonage needs a bullet proof approach to connecting to not only a cable modem but DSL, and insure downstream taffic to a PC, router etc.

The V-Portal in concept is a good start, but why are some (a couple on this board) seemingly unable to have it renew their IP lease without a reset?

This is not to say that Vonage has failed in providing out of the box service and compatibility. Over 2.5 million subscribers attest to this. My sister-in-law, a non-techie for sure, loves Vonage. She hooked it up, has had phone and no problems, going on for a couple of years now. She has recomended it t freinds and family, collected her billing discounts and has had no complaints.

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Steve48
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PostPosted: Fri Feb 15, 2008 7:04 pm    Post subject: Reply with quote Back to top

Tophtml- Absolutely right. Even without that factor, it would be disastrous for Vonage to try to through it back to the box manufacturer. With that factor, it's that much worse.

Ed56- You're right, too. The cable companies are Vonage's biggest problem. On the plus side for Vonage, most of them seem too greedy to take advantage of their situation. They let Vonage win on price, when they could afford to lower their take and grab all the business.

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ed56
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PostPosted: Fri Feb 15, 2008 7:28 pm    Post subject: Reply with quote Back to top

Yeah, but this is wide open game!

I helped my son move to Pal Alto last year (Stanford Grad Sudent) . . .he called comcast and told them what he wanted. It turned out the package with digital phone was cheaper (he did not want a telephone . . just was going to use his cell phone that I pay for).

A one year deal, but his neighbors told home when he calls to cancel the digital phone, they will continue the deal!

Go figure!

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