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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 15, 2008 10:35 am    Post subject: Reply with quote Back to top

I noticed Charter is giving you a very short lease (1 hour). This could be a temporary lease for initial connection, but when you try to renew, there is something wrong with the account or other verification settings.

So, a shot in the dark (google search "charter internet won't work router mac address") showed similar problems/solution :

I do not know if Charter or the cable modem likes to see the same MAC address that it saw when first set up, but you can try one of the two:

Shut off your cable modem for a while 10-15 minutes. and resatrt and see if eveything works out.

Clone your PC's MAC address in the Vonage device.

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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 11:01 am    Post subject: Reply with quote Back to top

Before you re-format and re-install, you may wish to try WinSock XP Fix 1.2 at http://www.spychecker.com/program/winsockxpfix.html

Probably should run a spywre scan first . . . Spyware is notorious for screwing up your LSP's

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FreddieB
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Posts: 15

PostPosted: Fri Feb 15, 2008 4:59 pm    Post subject: Reply with quote Back to top

I turned power off to the cable modem for 45 minutes. After rebooting everything I now have a lease of 7 days. Looks like that and resetting the winsock/tcpip have have solved my problem. I'll post back if it acts up again.

One question: Does that Winsock XP Fix work with Vista? I may run that anyway if it does.

A BIG thanks for everyone's help!

Here are my new test results:

Speed test statistics
---------------------
Download speed: 4783824 bps
Upload speed: 488784 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 22 ms
Average download pause: 6 ms
Minimum round trip time to server: 66 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 15, 2008 5:10 pm    Post subject: Reply with quote Back to top

It is made for xp, and does check registry values against installed programs, etc., changes the registry. . . .I would not use it on VISTA unless there is a version for it.

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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 5:25 pm    Post subject: Reply with quote Back to top

BTW, I never had to fix theLSP's or the Winsock on VISTA.

A quick check showed you were able to do so without external software:

What netsh winsock reset command does are it resets Winsock Catalog to a clean state or default configuration. It removes all Winsock LSP (Layered Service Providers) previously installed, including the potential malfunctioned LSP that causes loss of network packets transmission failure.

NOTE: all previously-installed LSPs must be reinstalled. This command does not affect Winsock Name Space Provider entries.

Note: To check which LSPs installed on your Vista system, use "netsh winsock show catalog command".

See http://www.mydigitallife.info/2007/06/19/reinstall-and-reset-tcpip-internet-protocol-in-windows-vista-2003-and-xp/

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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 6:37 pm    Post subject: Reply with quote Back to top

BTW,

Hope all is fixed. If this is it, maybe Vonage can come up with a error code that says the router received dhcpnack instead of dhcpack in the attempt to connect via DHCP.

Then train the customer serive people on possible solutions.

My rant is finished Wink

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FreddieB
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Posts: 15

PostPosted: Fri Feb 15, 2008 6:52 pm    Post subject: Reply with quote Back to top

I may have spoke too soon.......just went thru another disconnect/reboot. Connection is lasting alot longer now but may still have a problem. I will keep testing it.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 15, 2008 7:00 pm    Post subject: Reply with quote Back to top

Check the Vonage device again and see if you have a valid IP, etc.

Youe lease was for 7 hours. Typically, a lease renew request would start at 3.5 hours

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FreddieB
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Posts: 15

PostPosted: Fri Feb 15, 2008 7:33 pm    Post subject: Reply with quote Back to top

Here is my current Vonage status.....there are 2 expirations...that last one is very puzzling....says it expires Jan. 08??????



Status
This section will allow you to view the router's status and configuration.

About this Device
Your Vonage device is a single port router with 2 phone lines.

Status

Hardware Version: 1111
Software Version: 2.7.5-0.1.1
Internet Status: Connected
Ethernet Status: Connected
Current Time: Fri Feb 15 19:26:51 2008
Phone 1:Enabled
Phone 2:Disabled
Configuration Server:Device negotiated with the configuration server successfully.
Parental Control:Disabled

Internet Connection Status

IP Address:24.180.xxx.xx
MAC Address:00:1d:d9:2e:51:05
Subnet Mask:255.255.255.0
Default Gateway:24.180.xxx.x
Duration:D: 00 H: 00 M: 57 S: 35
Expires:Fri Feb 15 20:08:29 2008
DNS Servers24.247.15.53
24.247.24.53

DHCP Clients

MAC Address IP Address Duration Expires
00044b034bac 192.168.15.2 D:07 H:00 M:00 S:00 Thu Jan 08 00:00:16 1970
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drque
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Joined: Feb 23, 2008
Posts: 2

PostPosted: Sat Feb 23, 2008 4:43 pm    Post subject: Reply with quote Back to top

I will be interested to see how this gets resolved as I have the same problem. I might have a different setup, but I'm running a WRT54G router with dd-wrt installed. I have the v-portal connected to a port on the router rather than installed between the router and modem. I can go about two days before I loose my connection. From what I've been reading, the problem seems to be with the same MAC being recorded by Charter (which I also have). Is this correct?
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