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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 15, 2008 10:35 am    Post subject: Reply with quote Back to top

I noticed Charter is giving you a very short lease (1 hour). This could be a temporary lease for initial connection, but when you try to renew, there is something wrong with the account or other verification settings.

So, a shot in the dark (google search "charter internet won't work router mac address") showed similar problems/solution :

I do not know if Charter or the cable modem likes to see the same MAC address that it saw when first set up, but you can try one of the two:

Shut off your cable modem for a while 10-15 minutes. and resatrt and see if eveything works out.

Clone your PC's MAC address in the Vonage device.

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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 11:01 am    Post subject: Reply with quote Back to top

Before you re-format and re-install, you may wish to try WinSock XP Fix 1.2 at http://www.spychecker.com/program/winsockxpfix.html

Probably should run a spywre scan first . . . Spyware is notorious for screwing up your LSP's

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FreddieB
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Posts: 15

PostPosted: Fri Feb 15, 2008 4:59 pm    Post subject: Reply with quote Back to top

I turned power off to the cable modem for 45 minutes. After rebooting everything I now have a lease of 7 days. Looks like that and resetting the winsock/tcpip have have solved my problem. I'll post back if it acts up again.

One question: Does that Winsock XP Fix work with Vista? I may run that anyway if it does.

A BIG thanks for everyone's help!

Here are my new test results:

Speed test statistics
---------------------
Download speed: 4783824 bps
Upload speed: 488784 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 22 ms
Average download pause: 6 ms
Minimum round trip time to server: 66 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 5:10 pm    Post subject: Reply with quote Back to top

It is made for xp, and does check registry values against installed programs, etc., changes the registry. . . .I would not use it on VISTA unless there is a version for it.

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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 5:25 pm    Post subject: Reply with quote Back to top

BTW, I never had to fix theLSP's or the Winsock on VISTA.

A quick check showed you were able to do so without external software:

What netsh winsock reset command does are it resets Winsock Catalog to a clean state or default configuration. It removes all Winsock LSP (Layered Service Providers) previously installed, including the potential malfunctioned LSP that causes loss of network packets transmission failure.

NOTE: all previously-installed LSPs must be reinstalled. This command does not affect Winsock Name Space Provider entries.

Note: To check which LSPs installed on your Vista system, use "netsh winsock show catalog command".

See http://www.mydigitallife.info/2007/06/19/reinstall-and-reset-tcpip-internet-protocol-in-windows-vista-2003-and-xp/

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ed56
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PostPosted: Fri Feb 15, 2008 6:37 pm    Post subject: Reply with quote Back to top

BTW,

Hope all is fixed. If this is it, maybe Vonage can come up with a error code that says the router received dhcpnack instead of dhcpack in the attempt to connect via DHCP.

Then train the customer serive people on possible solutions.

My rant is finished Wink

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FreddieB
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PostPosted: Fri Feb 15, 2008 6:52 pm    Post subject: Reply with quote Back to top

I may have spoke too soon.......just went thru another disconnect/reboot. Connection is lasting alot longer now but may still have a problem. I will keep testing it.
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ed56
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Posts: 832

PostPosted: Fri Feb 15, 2008 7:00 pm    Post subject: Reply with quote Back to top

Check the Vonage device again and see if you have a valid IP, etc.

Youe lease was for 7 hours. Typically, a lease renew request would start at 3.5 hours

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FreddieB
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Posts: 15

PostPosted: Fri Feb 15, 2008 7:33 pm    Post subject: Reply with quote Back to top

Here is my current Vonage status.....there are 2 expirations...that last one is very puzzling....says it expires Jan. 08??????



Status
This section will allow you to view the router's status and configuration.

About this Device
Your Vonage device is a single port router with 2 phone lines.

Status

Hardware Version: 1111
Software Version: 2.7.5-0.1.1
Internet Status: Connected
Ethernet Status: Connected
Current Time: Fri Feb 15 19:26:51 2008
Phone 1:Enabled
Phone 2:Disabled
Configuration Server:Device negotiated with the configuration server successfully.
Parental Control:Disabled

Internet Connection Status

IP Address:24.180.xxx.xx
MAC Address:00:1d:d9:2e:51:05
Subnet Mask:255.255.255.0
Default Gateway:24.180.xxx.x
Duration:D: 00 H: 00 M: 57 S: 35
Expires:Fri Feb 15 20:08:29 2008
DNS Servers24.247.15.53
24.247.24.53

DHCP Clients

MAC Address IP Address Duration Expires
00044b034bac 192.168.15.2 D:07 H:00 M:00 S:00 Thu Jan 08 00:00:16 1970
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drque
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Joined: Feb 23, 2008
Posts: 2

PostPosted: Sat Feb 23, 2008 4:43 pm    Post subject: Reply with quote Back to top

I will be interested to see how this gets resolved as I have the same problem. I might have a different setup, but I'm running a WRT54G router with dd-wrt installed. I have the v-portal connected to a port on the router rather than installed between the router and modem. I can go about two days before I loose my connection. From what I've been reading, the problem seems to be with the same MAC being recorded by Charter (which I also have). Is this correct?
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