I noticed Charter is giving you a very short lease (1 hour). This could be a temporary lease for initial connection, but when you try to renew, there is something wrong with the account or other verification settings.
So, a shot in the dark (google search "charter internet won't work router mac address") showed similar problems/solution :
I do not know if Charter or the cable modem likes to see the same MAC address that it saw when first set up, but you can try one of the two:
Shut off your cable modem for a while 10-15 minutes. and resatrt and see if eveything works out.
I turned power off to the cable modem for 45 minutes. After rebooting everything I now have a lease of 7 days. Looks like that and resetting the winsock/tcpip have have solved my problem. I'll post back if it acts up again.
One question: Does that Winsock XP Fix work with Vista? I may run that anyway if it does.
A BIG thanks for everyone's help!
Here are my new test results:
Speed test statistics --------------------- Download speed: 4783824 bps Upload speed: 488784 bps Quality of service: 98 % Download test type: socket Upload test type: socket Maximum download pause: 22 ms Average download pause: 6 ms Minimum round trip time to server: 66 ms Average round trip time to server: 66 ms
Voip test statistics -------------------- Jitter: you --> server: 2.2 ms Jitter: server --> you: 8.3 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 8 Estimated MOS score: 3.9
It is made for xp, and does check registry values against installed programs, etc., changes the registry. . . .I would not use it on VISTA unless there is a version for it.
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
BTW, I never had to fix theLSP's or the Winsock on VISTA.
A quick check showed you were able to do so without external software:
What netsh winsock reset command does are it resets Winsock Catalog to a clean state or default configuration. It removes all Winsock LSP (Layered Service Providers) previously installed, including the potential malfunctioned LSP that causes loss of network packets transmission failure.
NOTE: all previously-installed LSPs must be reinstalled. This command does not affect Winsock Name Space Provider entries.
Note: To check which LSPs installed on your Vista system, use "netsh winsock show catalog command".
Hope all is fixed. If this is it, maybe Vonage can come up with a error code that says the router received dhcpnack instead of dhcpack in the attempt to connect via DHCP.
Then train the customer serive people on possible solutions.
My rant is finished
_________________ Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
I may have spoke too soon.......just went thru another disconnect/reboot. Connection is lasting alot longer now but may still have a problem. I will keep testing it.
I will be interested to see how this gets resolved as I have the same problem. I might have a different setup, but I'm running a WRT54G router with dd-wrt installed. I have the v-portal connected to a port on the router rather than installed between the router and modem. I can go about two days before I loose my connection. From what I've been reading, the problem seems to be with the same MAC being recorded by Charter (which I also have). Is this correct?
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