how to improve QOS?

Posts: 5 · New Forum Member Joined: Dec 15, 2006 Posts: 5

I have a poor QOS reading on the VOIP test, and consistent problems with call quality, and I'm wondering how I might improve this. Any suggestions?

Posts: 292 · Posted: Sun Feb 10, 2008 1:34 am Post subject:

One help would be your setup and the info from the sticky at the top of the forum.
One problem may be your ISP. If your incoming line is bad, it will affect your QOS. Have your ISP check your line coming into the modem for quality issues.
Another problem may be the splitters. There should be as few as possible going to the cable modem. They also go bad and can cause QOS problems. ISP can check them also.
Most QOS problems are caused by poor ISP conditions.
I had that problem when I first got Vonage. Dropped calls, caller couldn't here me, no dial tone. Took my ISP 3 months to find and repair the problem. (bad node in line). Since that has been fixed, my phone line is almost as clear as my Verizon phone line was. (and at less than half the cost).
I would start with your ISP.

Posts: 19 · Posted: Sun Feb 10, 2008 7:52 pm Post subject:

My QOS changes from day to day and hour to hour. Sometimes it's less than 50% and today it's 99%. I have no idea why it changes but wish someone could tell me why? I have two devices and have the same problem with both.

Bo

Posts: 6 · New Forum Member Joined: Feb 14, 2008 Posts: 6

Same problem here. It goes up and down with the stockmarket...if only it was a leading indicator...Comcast came today, looked for a few hours - told me my signal was good, and boosted it a bit - still horrible delay in packets. Then they told me not to call their tech help any more, they can't help me more than this I was told....