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PostPosted: Thu Feb 07, 2008 11:36 am    Post subject: A question about Vonage/Comcast Reply with quote Back to top


I've had Vonage service with Comast for about 2 years, and most of the time things have worked fine. Since I moved, I've had nothing but problems, and it's a long story. The short version is, I believe Comcast installed equipment that was out of spec (according to a Comcast chat analyst) which made my Vonage service not work, although I could still get internet access.

I signed up for Comcast digital voice, and when a new Comcast modem was put in, lo and behold, Vonage worked fine with the new equipment. Well, I cancelled Comcast digital voice, and am going back to Vonage, but now they want to put a different modem in. I'm worried that I'll run into my original problem. They have a vested interest in Vonage NOT working with their equipment.

My question is; is there any reason that Comcast should NOT work with Vonage equipment?

I've had nothing but problems this time with Comcast - billing, appointment no-shows, equipment problems, problems with the sales person, rude customer service, you name it. I could rant for an hour on that, but I'll stop now. I don't trust Comcast. A Comcast customer service rep DID tell me, on the phone, that Comcast should work fine with Vonage, when I called in to report - a Comcast power outage.

I added this later, information required, per a forum moderator - hope this helps:

1. Your location
Indiana, USA

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast high speed - cable

3. Upload and download speeds
not a clue

4. Modem make and model
Arris model TM402P/110, but Comcast is planning on swapping.

5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys RT31P2

6. Setup of Network ie Modem---->Vonage Adapter-->PC
PC is Hewlett Packard pavilion614n

7. Issue you are experiencing ie dropped calls, choppy audio etc
compatibility issues with Comcast equipment

8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Not sure how to do this - will do if needed or requested
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PostPosted: Thu Feb 07, 2008 10:09 pm    Post subject: Reply with quote Back to top

Seeing your Voip test results might help. You'll find it on the Forum speed dial drop down menu. Of course, things are working all right for you right now. We'd learn more from the test if they weren't.

To answer your question, there's no reason, in general, why Vonage shouldn't work with Comcast. A lot of people use that combination without problems. You did yourself before moving. It may be that the modem they replaced was just bad, and that replacing it again won't hurt things. If it does, you'll know who to talk to.

Steve Gray
Orlando, FL
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PostPosted: Fri Feb 08, 2008 6:38 pm    Post subject: A question about Vonage/Comcast Reply with quote Back to top

I think what happens alot with cable modem is that the quality of your connection depends alot on your area and other people on the same service. Being cable modem is a shared technology (meaning you are affected by others in your area that have Comcast) it is at best a variable service. That is why they never can guarantee speeds rather they advertise speeds up to a certain number. Sometimes it will be great and other times not so good. I would bet that where you moved too may be either more densely populated or more people have Comcast in your new neighborhood than did in your last area. While the Vonage service should work fine with Comcast (granted your speeds are good and steady) but from my experience and from people I know they seem to have more consistent results with DSL.
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