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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

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Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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PostPosted: Thu Feb 07, 2008 11:36 am    Post subject: A question about Vonage/Comcast Reply with quote Back to top


I've had Vonage service with Comast for about 2 years, and most of the time things have worked fine. Since I moved, I've had nothing but problems, and it's a long story. The short version is, I believe Comcast installed equipment that was out of spec (according to a Comcast chat analyst) which made my Vonage service not work, although I could still get internet access.

I signed up for Comcast digital voice, and when a new Comcast modem was put in, lo and behold, Vonage worked fine with the new equipment. Well, I cancelled Comcast digital voice, and am going back to Vonage, but now they want to put a different modem in. I'm worried that I'll run into my original problem. They have a vested interest in Vonage NOT working with their equipment.

My question is; is there any reason that Comcast should NOT work with Vonage equipment?

I've had nothing but problems this time with Comcast - billing, appointment no-shows, equipment problems, problems with the sales person, rude customer service, you name it. I could rant for an hour on that, but I'll stop now. I don't trust Comcast. A Comcast customer service rep DID tell me, on the phone, that Comcast should work fine with Vonage, when I called in to report - a Comcast power outage.

I added this later, information required, per a forum moderator - hope this helps:

1. Your location
Indiana, USA

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast high speed - cable

3. Upload and download speeds
not a clue

4. Modem make and model
Arris model TM402P/110, but Comcast is planning on swapping.

5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys RT31P2

6. Setup of Network ie Modem---->Vonage Adapter-->PC
PC is Hewlett Packard pavilion614n

7. Issue you are experiencing ie dropped calls, choppy audio etc
compatibility issues with Comcast equipment

8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Not sure how to do this - will do if needed or requested
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PostPosted: Thu Feb 07, 2008 10:09 pm    Post subject: Reply with quote Back to top

Seeing your Voip test results might help. You'll find it on the Forum speed dial drop down menu. Of course, things are working all right for you right now. We'd learn more from the test if they weren't.

To answer your question, there's no reason, in general, why Vonage shouldn't work with Comcast. A lot of people use that combination without problems. You did yourself before moving. It may be that the modem they replaced was just bad, and that replacing it again won't hurt things. If it does, you'll know who to talk to.

Steve Gray
Orlando, FL
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Posts: 50

PostPosted: Fri Feb 08, 2008 6:38 pm    Post subject: A question about Vonage/Comcast Reply with quote Back to top

I think what happens alot with cable modem is that the quality of your connection depends alot on your area and other people on the same service. Being cable modem is a shared technology (meaning you are affected by others in your area that have Comcast) it is at best a variable service. That is why they never can guarantee speeds rather they advertise speeds up to a certain number. Sometimes it will be great and other times not so good. I would bet that where you moved too may be either more densely populated or more people have Comcast in your new neighborhood than did in your last area. While the Vonage service should work fine with Comcast (granted your speeds are good and steady) but from my experience and from people I know they seem to have more consistent results with DSL.
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