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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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On Dec 05, 2016 at 12:35:11


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mikebode
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Joined: Feb 07, 2008
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PostPosted: Wed Feb 06, 2008 9:25 pm    Post subject: need help with choppy signal Reply with quote Back to top

I have had a lot of trouble recently with the voice quality of my Vonage setup. the communication is often so garbled that I have to use another phone line. I am hoping that sombody can give me some pointers where I can check. First of all my setup:

I live in Colorado near Denver, and I have Qwest DSL with 1.5 Mbps down and 896 up (more on that later). the DSL modem is an M1000 from Qwest. I am using an RTP300 from Cisco (came from
Vonage) directly connected to the DSL modem. From there it goes to a wireless router (Linksys), and then from there to a stationary computer (or other computers via wireless). the phone connected to the RT300 is a 2.4 GHz cordless phone (spread spectrum), the wireless router also uses a 2.4 GHz signal. The cordless phone is about 6 feet from the wireless router.
the Qwest DSL connection is new, because I thought I had a problem with my Comcast broadband connection ( 4M down, 368K up) before, but I am having the same problem with the DSL setup. So it is likely not the service provider.
Vonage tried to help and changed some settings on the RTP300, but that didn't help.
I have tried to connect a corded phone to the RTP300, but that didn't help. I have tried to use the phone with the wireless router pwered don, that didn't help either, so I don't really think it is interference, especially since the router is 6 feet from the phone.

Any ideas? As it is, Vonage is basically useless to me, as nobody can understand what I'm saying. the other direction is usually OK, which seems to tell me that it has to do with the bandwidth. But 896K should be sufficient, shouldn't it?

I'm stumped. Can anybody help me with this?
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mikebode
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PostPosted: Wed Feb 06, 2008 10:20 pm    Post subject: Reply with quote Back to top

small follow-up:

I just turned everything off, except the phone router and the modem, and it seemed to be OK. I then turned on the wireless router, voice quality got worse. turned on the computer. Voice quality bad.
Used another wireless phone (also 2.4 GHz) voice quality bad (I received another call and I had to call back on another line. I was able to understand the other side well).
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Feb 06, 2008 11:36 pm    Post subject: Reply with quote Back to top

Try switching your phone to line 2 in your online account. If that doesn't work, replace your Vonage adapter. With all the trouble shooting you have done, you can't really point the finger at anything else. Also, you changed ISPs as well.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 1:44 pm    Post subject: Reply with quote Back to top

I just tried to use the second phone jack on the router, but I don't get a dial tone. Do I have to set up the router differently?

Also, I changed the channel on the wireless router to a different frequency, but that did not help either.

My impression is that the signal quality changes depending on what is being done on the network. When something is downloaded, the quality is really bad, if the network sits mostly idle, it is better. that looks to me like a Quality of Service issue.

I checked in the rtp300 documentation, and it says there is a QoS setting page under "Applications and Gaming", but when I go there, it's not there. I also have a QoS page on the DSL modem, but I don't know how to use it, as it requires specific sender and receiver IP addresses, ports, etc. Is there anybody who can help me with that?
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tglea
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Joined: Nov 22, 2006
Posts: 433
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PostPosted: Thu Feb 07, 2008 2:49 pm    Post subject: Reply with quote Back to top

You have to change your number to line 2 in your online account and then physically plug the phone into it. As far as the QOS, it could be the problem. I think, though, that your rtp should automatically give priority to Vonage calls over other data on the network. I suspect that the settings are to give priority to other things if you had the need, such as online gaming. Have you tried to switch your routers? Put your linksys first and let it do the routing and use your rtp as only a phone adapter. How old/new is your linksys?

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Router: D-Link DI-624
Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 3:27 pm    Post subject: Reply with quote Back to top

Thanks, I'll try to use line 2 tonight when I get home. How long does it take to switch over?

As far as QoS goes: The DSL modems has a QoS page, but I don't know how tot use it, as it requires specific IPaddresses for both sender and receiver and for both uplaoding and downloading. Is there anywhere I can find more information about that?

the other router I was referring to is actually the Vonage router. In my setup, the wireless router comes behind the Vonage router. The Vonage router is the first router after the DSL modem. the description of the Vonage router (RTP3000) mentions QoS settings as a sub-page of the "Applications and Gaming" page, but it's simply not there. I don NOT have access to any QoS settings on the Vonage phone adapter/router. There is a "voice" page, but it's inaccessible. Why it mentions the QoS settings in the manual and then I don't have them in real life I don't understand.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Feb 07, 2008 5:41 pm    Post subject: Reply with quote Back to top

It doesn't take long to switch over.

Not sure about your modem. You could do a search online and see if you can find a manual for it.

Yes, I understood that your Vonage router is first. I was suggesting that you put your linksys first and then plug your computers and the Vonage adapter into the linksys. Essentially just using the rpt as a phone adapter. I still think there is a good chance that your Vonage adapter/router is going bad. How old is it again? Also, you have done a lot of trouble shooting and tried various things with not much luck and this same set up used to work good for you, correct?

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 5:55 pm    Post subject: Reply with quote Back to top

Yes, it has worked until a couple of months ago. i have had the setup for something like 2 years.

I will try a different setup later, where I put the linksys router and the Vonage router in parallel, and try to give the Vonage router preference on the QoS page of the DSL router. I think that will require a bit of surgery though, on the network addresses. We'll see.
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mikebode
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PostPosted: Thu Feb 07, 2008 9:37 pm    Post subject: Reply with quote Back to top

tglea wrote:
You have to change your number to line 2 in your online account and then physically plug the phone into it.


Umm, perhaps I'm a bit dense, but how exactly do you do that? I can't find that option on the account page.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Feb 07, 2008 9:55 pm    Post subject: Reply with quote Back to top

It's under add-ons and then select move a number.

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Vonage: V-Portal
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