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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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mikebode
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PostPosted: Wed Feb 06, 2008 9:25 pm    Post subject: need help with choppy signal Reply with quote Back to top

I have had a lot of trouble recently with the voice quality of my Vonage setup. the communication is often so garbled that I have to use another phone line. I am hoping that sombody can give me some pointers where I can check. First of all my setup:

I live in Colorado near Denver, and I have Qwest DSL with 1.5 Mbps down and 896 up (more on that later). the DSL modem is an M1000 from Qwest. I am using an RTP300 from Cisco (came from
Vonage) directly connected to the DSL modem. From there it goes to a wireless router (Linksys), and then from there to a stationary computer (or other computers via wireless). the phone connected to the RT300 is a 2.4 GHz cordless phone (spread spectrum), the wireless router also uses a 2.4 GHz signal. The cordless phone is about 6 feet from the wireless router.
the Qwest DSL connection is new, because I thought I had a problem with my Comcast broadband connection ( 4M down, 368K up) before, but I am having the same problem with the DSL setup. So it is likely not the service provider.
Vonage tried to help and changed some settings on the RTP300, but that didn't help.
I have tried to connect a corded phone to the RTP300, but that didn't help. I have tried to use the phone with the wireless router pwered don, that didn't help either, so I don't really think it is interference, especially since the router is 6 feet from the phone.

Any ideas? As it is, Vonage is basically useless to me, as nobody can understand what I'm saying. the other direction is usually OK, which seems to tell me that it has to do with the bandwidth. But 896K should be sufficient, shouldn't it?

I'm stumped. Can anybody help me with this?
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mikebode
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PostPosted: Wed Feb 06, 2008 10:20 pm    Post subject: Reply with quote Back to top

small follow-up:

I just turned everything off, except the phone router and the modem, and it seemed to be OK. I then turned on the wireless router, voice quality got worse. turned on the computer. Voice quality bad.
Used another wireless phone (also 2.4 GHz) voice quality bad (I received another call and I had to call back on another line. I was able to understand the other side well).
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tglea
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Joined: Nov 22, 2006
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PostPosted: Wed Feb 06, 2008 11:36 pm    Post subject: Reply with quote Back to top

Try switching your phone to line 2 in your online account. If that doesn't work, replace your Vonage adapter. With all the trouble shooting you have done, you can't really point the finger at anything else. Also, you changed ISPs as well.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 1:44 pm    Post subject: Reply with quote Back to top

I just tried to use the second phone jack on the router, but I don't get a dial tone. Do I have to set up the router differently?

Also, I changed the channel on the wireless router to a different frequency, but that did not help either.

My impression is that the signal quality changes depending on what is being done on the network. When something is downloaded, the quality is really bad, if the network sits mostly idle, it is better. that looks to me like a Quality of Service issue.

I checked in the rtp300 documentation, and it says there is a QoS setting page under "Applications and Gaming", but when I go there, it's not there. I also have a QoS page on the DSL modem, but I don't know how to use it, as it requires specific sender and receiver IP addresses, ports, etc. Is there anybody who can help me with that?
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tglea
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Joined: Nov 22, 2006
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PostPosted: Thu Feb 07, 2008 2:49 pm    Post subject: Reply with quote Back to top

You have to change your number to line 2 in your online account and then physically plug the phone into it. As far as the QOS, it could be the problem. I think, though, that your rtp should automatically give priority to Vonage calls over other data on the network. I suspect that the settings are to give priority to other things if you had the need, such as online gaming. Have you tried to switch your routers? Put your linksys first and let it do the routing and use your rtp as only a phone adapter. How old/new is your linksys?

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Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 3:27 pm    Post subject: Reply with quote Back to top

Thanks, I'll try to use line 2 tonight when I get home. How long does it take to switch over?

As far as QoS goes: The DSL modems has a QoS page, but I don't know how tot use it, as it requires specific IPaddresses for both sender and receiver and for both uplaoding and downloading. Is there anywhere I can find more information about that?

the other router I was referring to is actually the Vonage router. In my setup, the wireless router comes behind the Vonage router. The Vonage router is the first router after the DSL modem. the description of the Vonage router (RTP3000) mentions QoS settings as a sub-page of the "Applications and Gaming" page, but it's simply not there. I don NOT have access to any QoS settings on the Vonage phone adapter/router. There is a "voice" page, but it's inaccessible. Why it mentions the QoS settings in the manual and then I don't have them in real life I don't understand.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Feb 07, 2008 5:41 pm    Post subject: Reply with quote Back to top

It doesn't take long to switch over.

Not sure about your modem. You could do a search online and see if you can find a manual for it.

Yes, I understood that your Vonage router is first. I was suggesting that you put your linksys first and then plug your computers and the Vonage adapter into the linksys. Essentially just using the rpt as a phone adapter. I still think there is a good chance that your Vonage adapter/router is going bad. How old is it again? Also, you have done a lot of trouble shooting and tried various things with not much luck and this same set up used to work good for you, correct?

_________________
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Router: D-Link DI-624
Vonage: V-Portal
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mikebode
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PostPosted: Thu Feb 07, 2008 5:55 pm    Post subject: Reply with quote Back to top

Yes, it has worked until a couple of months ago. i have had the setup for something like 2 years.

I will try a different setup later, where I put the linksys router and the Vonage router in parallel, and try to give the Vonage router preference on the QoS page of the DSL router. I think that will require a bit of surgery though, on the network addresses. We'll see.
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mikebode
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PostPosted: Thu Feb 07, 2008 9:37 pm    Post subject: Reply with quote Back to top

tglea wrote:
You have to change your number to line 2 in your online account and then physically plug the phone into it.


Umm, perhaps I'm a bit dense, but how exactly do you do that? I can't find that option on the account page.
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tglea
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PostPosted: Thu Feb 07, 2008 9:55 pm    Post subject: Reply with quote Back to top

It's under add-ons and then select move a number.

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