need help with choppy signal

Posts: 203 · Vonage Forum Master Joined: Mar 04, 2006 Posts: 203

mikebode wrote:

small follow-up:

I just turned everything off, except the phone router and the modem, and it seemed to be OK. I then turned on the wireless router, voice quality got worse. turned on the computer. Voice quality bad.
Used another wireless phone (also 2.4 GHz) voice quality bad (I received another call and I had to call back on another line. I was able to understand the other side well).

From this my instant thought is to move the Vonage box behind your wireless router, and disconnect everything from it (except the phone, WAN, and power of course). You said your router is a linksys but what model? Does it support QoS? I used to own a RPT300 (junk) and asking it to handle a phone call and act as a router was way too much for it. By putting it behind your router you are only asking it to be a phone adapter, and not a router too.

Posts: 7 · New Forum Member Joined: Feb 07, 2008 Posts: 7

I came ti the same conclusion and I have now not moved it behind the linksys, but parallel to it (with a switch). My idea was that I can have a unique IP for everything that comes from the phone adapter and perhaps use QoS on the modem. My first impression is that it works better, but I have to do some more tests.

One more question. I am reading about "throttling" traffic. How do I do that? I want to see if the signal gets better if I throttle down the other network traffic a bit.

Also, with this setup I can't connect to the router anymore from any computer on the net. It works, and I can make phone calls, but there is no option to administer it anymore. I see an "undefined" user on the modem admin page, and I can ping it, and I am pretty sure that is the phone adapter, but I can't administer it. What could that be? All devices are on the same intenal network 192.168.0.X now (DSL modem is DHCP server).

Posts: 203 · Vonage Forum Master Joined: Mar 04, 2006 Posts: 203

mikebode wrote:

One more question. I am reading about "throttling" traffic. How do I do that? I want to see if the signal gets better if I throttle down the other network traffic a bit.

"throttling" as you describe it is QoS. Basically what QoS does is control the flow of traffic in out of your router. Based on your settings, QoS will give priority to Voip traffic and "throttle" slow down and in some case discard other traffic such surfing the interent or P2P. What this does is always ensure the call has the bandwidth it needs for a good quality call.

mikebode wrote:

Also, with this setup I can't connect to the router anymore from any computer on the net. It works, and I can make phone calls, but there is no option to administer it anymore. I see an "undefined" user on the modem admin page, and I can ping it, and I am pretty sure that is the phone adapter, but I can't administer it. What could that be? All devices are on the same intenal network 192.168.0.X now (DSL modem is DHCP server).

I'm not sure to answer your question. I'm am sure it has to do with your switch. Connect the equipment to router will allow you to administer all equipment.

I would also be careful, you said something about unique IP's. Are you talking external Ip's? If so, does your ISP permit that? There is a good chance they will let you know if not pretty quickly.