Solution for Mac user?

Posts: 12 · Vonage Forum Associate Joined: Feb 03, 2008 Posts: 12

Hi,

Here's my situation :
I am always on the go... So no cable internet connection but internet anywhere...
I run a Mac...

I ordered a Vphone with unlimited plan as it was the best option for computer use. But I figured out once the order done that Vphone doesn't work on Mac. My bad on that I assumed that Vonage high tech phone company would know about that system... and the advantage to run internet on it... was wrong on that.

So I told them that I could buy the eyebeam software by counterpath, which provide the sofphone to vonage, and I was told that it was not possible because of the proprietary process for handling registration with their inbound and outbound proxy servers written in softphone code.

What is so special with Vonage not too allow any software to run on their system...

And by the way I have no need to hear about the benefit of a softphone because I don't know what "unlimited + 500 minutes" is.

Also I forgot, but most of concurrent offers the software option for the main line.

thank you in advance

d

Posts: 1225 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1225

There is also Vonage Talk, not sure if that is available for the Mac. It is a free program, all you need is your vonage user name and password.

Here is the link, don't call vonage, because it is in the alpha stage and the only support you will get is from the website. Also you can't get a soft phone on its own.

http://alpha.vonage.com

Posts: 1225 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1225

I found this link for Vonage Talk for the Mac, not sure what version it is good for.

http://alpha.vonage.com/VonageTalk.dmg

Posts: 12 · Vonage Forum Associate Joined: Feb 03, 2008 Posts: 12

I know about the softphone but I have then to add a 19$ plan and I have no interest to add that on the unlimited plan
What I don't is why they don't use the same software as softphone setup for the main line as is the software used for the acutal Vphone... with an activation process...
It would be simple but it looks like they didn't get it.
and they are stuck to their truth.

but thank you for your input.

d

Posts: 1225 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1225

Did you try the Vonage Talk? works just like the v-phone except the application is on the computer. I use it all the time on the pc for out going and incoming calls.

Posts: 12 · Vonage Forum Associate Joined: Feb 03, 2008 Posts: 12

the download is in progress so do you mean I would be abble to make my international call and everything?

Posts: 1225 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1225

no you can't make international calls on it, even to the free countries. Vonage is supposed to be fixing that issue.

Posts: 12 · Vonage Forum Associate Joined: Feb 03, 2008 Posts: 12

so from what I read in the forum, Vonage do whatever they can to keep a client and they never told me about that...
And I am few hours away to cancelmy account...
Not having the possibility to go through international call is a problem but if they sure can fix that why not give them the benefit of the doubt...
any timeframe for the fix?

thank you a lot

Posts: 1225 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1225

I wouldn't be holding my breath on the international calling on Vonage Talk.

A note about vonage talk, all the calls you make don't count against your minutes with Vonage. If you are on the unlimited plan not a big deal.

There are a few more features on the alpha page like the Contact book, once again not sure if it is mac compatible, but I believe it is.

Posts: 12 · Vonage Forum Associate Joined: Feb 03, 2008 Posts: 12

Ok I can call but if I want from my cell call my number it doesn't work it goes directly to my voice mail....
Shoud I do something?