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roxxley
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Joined: Feb 02, 2008
Posts: 3

PostPosted: Fri Feb 01, 2008 7:30 pm    Post subject: Changed cable companies - now house wiring is down Reply with quote Back to top

Hey everybody, I'm looking for some serious tech help here:

Prior to getting Vonage about 2 years ago, we had our phone service with Comcast. Everything was fine, but like most of you we wanted to save money, so we switched to Vonage. There were some issues with the number transfer, but eventually everything got sorted out and we have been fine up until yesterday.

A month or so ago, we changed cable companies and ISP's from Comcast to ATT. To do this, Att, brought a new cable line to our house. We switched the Vonage modem over to the ATT cable and again, everything was fine.

We waited a couple of weeks, to make sure ATT was stable, then we called Comcast and terminated service. After a couple more weeks we were still getting e-mail on our Comcast server, so earlier this week the wife called to make sure we weren't getting charged. Suddenly yesterday Vonage goes down throughout our house, and I learn that Comcast did a physical disconnect (external to our house) about the same time (confirmed with Comcast tonight).

If we plug a phone in directly to the Vonage modem, we have service, but it is not getting transmitted through the house wiring. My very rough guess is that Comcast has created some sort of open or high impedance in our system, but I don't really know how to trouble shoot it. Any suggestions?
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mundy5
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PostPosted: Sat Feb 02, 2008 11:49 am    Post subject: Reply with quote Back to top

let's take a crack at this. My previous experience with comcast is that if you get phone service with them, they will install a special box outside your home and connect both your incoming phone line and your cable coax line through it.

now that you have disconnected comcast, i.e. they probably physically took that box, you probably have some phone wire(s) hanging outside your home where the box used to be.

its best if you take some photos and we can try to decipher what to connect.

it also depends on it that box was the central unit, then you probably have a bunch of phone wires there. if not, then all you need to do is find where all the wires connect and disconnect the exterior line.

again, i need some photos to see.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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roxxley
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Joined: Feb 02, 2008
Posts: 3

PostPosted: Sat Feb 02, 2008 3:21 pm    Post subject: Reply with quote Back to top

Mundy,

Thanks for jumping in here. I am of the same opinion as you, so in the daylight today I went out and checked things out. It does not look like Comcast disconnected anything at the box on my house. Everything inside looks pretty normal. I suspect they did their work at the pole.

I followed the phone line that exits the cable box, way, way, way around my house to the diagonally opposite corner and folled it into an older phone box. The inside of that is a real birds nest of wires, but I don't think it has been touched recently.

I have pics of both, but I can't seem to figure out how to post them here directly (every other forum I go to has a paper clip for this). Any tips? I'll see if I can PM them to you...
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mundy5
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PostPosted: Sat Feb 02, 2008 9:41 pm    Post subject: Reply with quote Back to top

I have not posted any pics here before but basically you need to find a host site and then put in a url and it should work that way.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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roxxley
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Posts: 3

PostPosted: Sun Mar 02, 2008 8:40 pm    Post subject: Closure Reply with quote Back to top

Just to close this out in case another unfortunate member runs into a similar problem - I eventually took a chance and went out to my comcast box and forcibly disconnected the phone lines to it. I went back in and re-configured my Vonage router to plug into my home wiring.... PROBLEM RESOLVED! I can only conclude that Comcast had either pulled the line high, or low, or had somehow created a short. Whatever the case, my problem is gone!

Thanks Mundy for offering to help!
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clark9825
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Joined: Jan 13, 2008
Posts: 50

PostPosted: Sun Mar 02, 2008 9:48 pm    Post subject: Reply with quote Back to top

Hey Guys,
I remember reading somewhere on here that if you do the whole house wiring that before you plug your Vonage into your jack you need to make sure the the link between your old provider and your house wiring is disconnected. With my verizon phone service when I disconnected with them I had to go to the box on my house and manually remove the wires that go from the box to the pole. I am assuming this would fall under the same category. If you simply disconnected service and you did not break the link between your old service and your house wiring it will not work, in fact if I remember reading correctly if you hook it up while the old service (even though you disconnected) you can do damage to your Vonage device. Go back to that box and figure out how to remove the connection from your old service. Hope this helps.

Alan
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clark9825
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PostPosted: Sun Mar 02, 2008 9:50 pm    Post subject: Reply with quote Back to top

Please forgive my last post I failed to realize you figured it out. Man I think I need to go to bed. LOL Glad your working.

Alan Lol
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Arthur_lw
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Joined: Jan 26, 2008
Posts: 111

PostPosted: Mon Mar 03, 2008 1:18 pm    Post subject: Reply with quote Back to top

clark9825 wrote:
Please forgive my last post I failed to realize you figured it out. Man I think I need to go to bed. LOL Glad your working.

Alan Lol

Doesn't hurt to remind people, Alan. It is serious this thing about disconnecting from the old company's interface. Even though you don't have service any more with them there is nothing stopping them from putting voltage on your old line and creaming your Vonage adapter.

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