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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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mattsoft
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Vonage Forum Associate


Joined: Oct 12, 2005
Posts: 17

PostPosted: Thu Jan 31, 2008 3:23 pm    Post subject: unfair billing rant Reply with quote Back to top

I decided to run my own pbx server. most people here should already know, Vonage doesn't allow any custom hardware or software to be run with their service, so this forces me to switch to another provider. fine, my phone number is scheduled to me ported on the 7th of february. turns out, my billing cycle ends the day before and I'll be charged for a whole other month that wont be used even for a day. they wont give me a refund for unused service, and if I downgrade my account to the 500 minutes per month plan that is only $15 a month, they charge a $10 fee, bringing the total to the same amount I'd be paying anyway. this is complete BS. any suggestions?
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mattsoft
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2005
Posts: 17

PostPosted: Thu Jan 31, 2008 4:33 pm    Post subject: Reply with quote Back to top

Quote:
As communicated before, billing in Vonage is automated. There is no manual work involved. However, if you wish to have further assistance on this issue, please get back to us once your account is canceled and then we will be more than happy to assist you.


is it possible they may be changing their tune in their second reply? either that, or they're trying to make me happy until after I'm billed and canceled, then screw me over.
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mattsoft
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2005
Posts: 17

PostPosted: Thu Jan 31, 2008 5:47 pm    Post subject: Reply with quote Back to top

Quote:
Thank you for your email. Due to the nature of your request we are forwarding your email to our second tier support team. Please allow up to 24 hours for a Customer Care agent to respond to your inquiry.


senior customer service rep maybe? we'll see tomorrow I guess.
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mattsoft
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2005
Posts: 17

PostPosted: Fri Feb 01, 2008 11:09 am    Post subject: Reply with quote Back to top

Quote:
I understand how frustrating this process has been for you thus far.

I see that in previous correspondence with us, your number is scheduled to port out on February 7, 2008 and want to be refunded for your next months charge.

Once your number has transferred out and your account has been disconnected by our Account Management department, please respond to this email. If you cancled your account within the first week of your Billing Cycle date, I will honor your refund for the month. I have notated your account with that information for when you close your account.



the office I work in has a call center in it. from my past experiences, corporations rarely change their mind when it comes to refunds. why did Vonage promise me one? any comments? maybe they saw me posting on here.
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Murr2k
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 13, 2006
Posts: 16

PostPosted: Fri Feb 01, 2008 12:04 pm    Post subject: Reply with quote Back to top

I don't know, maybe it's because I just bought 2000 shares of VG stock, and now they can afford to buy a cup of coffee.
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mattsoft
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2005
Posts: 17

PostPosted: Fri Feb 01, 2008 12:19 pm    Post subject: Reply with quote Back to top

Murr2k wrote:
I don't know, maybe it's because I just bought 2000 shares of VG stock, and now they can afford to buy a cup of coffee.


congrads
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