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mike914
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PostPosted: Tue Jan 29, 2008 9:26 am    Post subject: Anyone connected a Verizon modem to a Vonage Device Reply with quote Back to top

I have a Verizon modem which has a different (Blue Cable) connection then the type of connection provided by Vonage. The connection on my Verizon modem has a connection like a square UBS connection like you would find on a digital camera; so I can not fit up to the Vonage device. I have called Vonage 3 times and they have not been able to help me with the problem, such as an adaptor. I have been to Radio Shack and Best Buy and they have not seen an adaptor to fit. Please help or I will have to change my service back to Verizon. Thanks Mike
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pdhenry
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PostPosted: Tue Jan 29, 2008 12:01 pm    Post subject: Reply with quote Back to top

Exactly what model number is your "Verizon modem"? Is this a DSL modem, or is it some sort of computer modem that you're trying to connect to the Vonage phone line?
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mike914
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PostPosted: Tue Jan 29, 2008 12:14 pm    Post subject: Reply with quote Back to top

Thank you for taking your time, I am at work at this time, but let me explain the best I can. The Verizon modem is mfg. by wetzell or simular spelling. My problem is by looking at the installation directions, the blue cable that came with the Vonage device has 2 connection both are like phone connectors. The Verizon modem where the blue cable connects from Vonage is a square conection receptical simular to the type you would find on a digital camera (not the typical flat rectangle) Mike
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pdhenry
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PostPosted: Tue Jan 29, 2008 1:07 pm    Post subject: Reply with quote Back to top

So it's a DSL modem then?

You definitely need a DSL modem that has an Ethernet port on it. The Vonage adapter needs an Ethernet connection.

Sometimes a DSL or cable modem can connect either through USB or Ethernet. Are you sure there's no Ethernet connection on the modem? That's why I was asking about the model number.

PS - With DSL you'll have to do certain setup steps to get the router to work without the PC logging you in - we'll cross that bridge when we get there.
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mike914
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PostPosted: Tue Jan 29, 2008 1:21 pm    Post subject: Reply with quote Back to top

Thank you. Currently I have an external modem (Verizon) The yellow cable comes from my computer and into the modem, the blue cable from my Vonage device which was supplied by Vonage should go into the Verizon modem, but the modem connection receptical is the wrong configuration to accept the Vonage (Telephone type connector, it's a USB type); so is my thinking wrong or is there another routing configuration I can use with the existing cables. There must be a way, I don't thik I am the first to run into this Verizon to Vonage situation. Regards Mike
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tglea
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PostPosted: Tue Jan 29, 2008 2:20 pm    Post subject: Reply with quote Back to top

pdhenry wrote:
Exactly what model number is your "Verizon modem"? Is this a DSL modem, or is it some sort of computer modem that you're trying to connect to the Vonage phone line?
I agree. Your problem would be a lot easier to help if you can provide the exact modem and model number when you get home from work. I can't really imagine a modem for DSL that doesn't have have an ethernet connection. Also, what Vonage device are you using?

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tophtml
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Posts: 174

PostPosted: Tue Jan 29, 2008 2:42 pm    Post subject: Reply with quote Back to top

Chances are you have a Westel 2200. I still have mine in a junk drawer from my DSL days.

The back panel, from left to right, has the following:

* The RJ 11/14 connector described as "LINE". The RJ 11/14 connector accommodates the Cat. 5 telephone line that comes with the modem. The Westel plugs directly into any available RJ 11/14 wall socket and transfers the DSL signal into the Westel modem.

* The USB port which you will, probably, not use.

* The power switch which powers the unit on.

* The 12V adapter socket.

* The reset button.

* The ethernet plug which will go to your router. the computer and your Vonage device will then plug into the ethernet ports on the back of your router or, if WiFi, will access your router through the 802.11 B/G radio link.

Assuming that you want Vonage because you have a dry-loop DSL:

If you want to use Vonage with your DSL instead of the POTS offered by Verizon, you'll have to get a router so that the computer and the Vonage can operate simultaneously.

Considering the dismal performance of DSL, you really should get cable to handle your broadband. I got away from DSL because, between the POTS and the DSL (which really sucked) Verizon was nickle-and-dimeing me to death.
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mike914
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PostPosted: Tue Jan 29, 2008 2:42 pm    Post subject: Reply with quote Back to top

Thanks, I will check the model and numbers on my Verizon modem. The Vonage device is a Motarola VT 2142
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ydeardorff
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PostPosted: Sun Dec 28, 2008 9:02 pm    Post subject: Vonage and verizon DSL modems (westell 6100) Reply with quote Back to top

I wish I could say my experience with Vonage has been wonderfull. But it hasnt been.

I have two computers and my phone connected through the version DSL westell 6100 modem. I experience incredibly choppy audio in my phone conversations, the phone will ring sometimes and it will have no one there. And this is on a 3Meg line.
I have contacted customer service and i was told to "slow down my connection speed" Now thats a laugh! slow it down??? I dont think so.

The connection path is as follows:
modem
Vonage device: Phone
Router
computer. computer

Both computers are running Windows Vista Home Premuim with all the updates.

Any help here?
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pdhenry
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Posts: 241

PostPosted: Sun Dec 28, 2008 9:35 pm    Post subject: Re: Vonage and verizon DSL modems (westell 6100) Reply with quote Back to top

ydeardorff wrote:
I have contacted customer service and i was told to "slow down my connection speed" Now thats a laugh! slow it down??? I dont think so.
They may have said to use the "Bandwidth Saver" settings in the Vonage control panel to change the phone settings from 90 kbps to 50 or 30 kbps. You can find this in the "Features" section of the Vonage settings.

Depending on your Vonage device and your router, you might get better performance if you swap the order in the chain and make use of the Quality of Service settings in the router to prioritize upstream traffic to favor voice traffic.
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