I set up my Vonage phone service a few days ago, but still cannot access my voicemail. Whenever I enter my PIN, I receive a message saying "Invalid PIN". I am 100% that I am entering the correct PIN. I have even went to my account online and changed my PIN, but it still will not work. Any ideas? I would greatly appreciate any guidance given. Thanks in advance.
if you have change the voice mail pin and still getting the same error message, you have to call customer service, I think they might need to create a ticket for that one or something.
My experience when I first switched to Vonage a few years ago was similar, and I THOUGHT it was a PIN problem. Turned out that I figured out that, at least to my mind, Vonage required VERY slow and VERY long touch tones. In other words, H O L D down the first number for an unusually long time (maybe 2 seconds), then pause for an unusualyl long time, then the next number, etc.
In other words, just make sure you go very slow and deliberate as you enter the numbers . . . not to make sure you are entering them correctly, but just because, at least in my experience, that works best with Vonage!
Thank you for the suggestions. I found out what the probem was even though the Vonage Help Desk was absolutely no help at all. My PIN was not preset to the one they emailed me when my account was set up. By trial and error I found out that it was preset to 1234. It took me a long time and some luck to figure this out. Thanks again.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New malik77 New Today 1 Yesterday 3 Total 64295 Who Is On Site Visitors 152 Members 0 Total 152
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.38 Seconds and 310 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 3
Total 64295
Who Is On Site
Visitors 152
Members 0
Total 152
-0.03