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apoobw
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Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 8:58 am    Post subject: PAP2 PROBLEMS Reply with quote Back to top

Hey all,

I am having problems with my service, I noticed last week my calls started fading in and out and calls starting dropping off. I have the original pap2 adapter hooked up to a Linksys WRT546 router. My service is Comcast over course. Is there anything I can do? I did rebooted my router, cable and pap2 adapter but nothing has changed. I always tend to trouble shoot these problems before I post here in the forums. As you can see I haven't post here in a while which means I have had solid service with Vonage up until last week when my calls started falling off and fading in and out. I did two speed test to check to see if they come out consistantly and here are my result

Speed test statistics 1
---------------------
Download speed: 10219680 bps
Upload speed: 2198880 bps
Quality of service: 53 %
Download test type: socket
Upload test type: socket
Maximum download pause: 116 ms
Average download pause: 3 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.5 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 37
Estimated MOS score: 4.0


Speed test statistics 2
---------------------
Download speed: 12260072 bps
Upload speed: 2102400 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 159 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 89 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 9.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 35
Estimated MOS score: 4.0
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon Jan 28, 2008 10:37 am    Post subject: Reply with quote Back to top

Your test results reflect a solid internet connection so I would look at your PAP2 as the cause of the issues you're currently having. Contact Vonage tech support and explain to them the issue you're having with the device. They should be able to do some diagnostic testing on your device to determine if it's time to replace the device which I highly suspect.
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apoobw
Vonage Forum Associate
Vonage Forum Associate


Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 1:25 pm    Post subject: Reply with quote Back to top

Darrell_G wrote:
Your test results reflect a solid internet connection so I would look at your PAP2 as the cause of the issues you're currently having. Contact Vonage tech support and explain to them the issue you're having with the device. They should be able to do some diagnostic testing on your device to determine if it's time to replace the device which I highly suspect.


Ok is there anything else I can do on my end before calling such as downgradeing firmware or opening ports on the router?
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whatumean
Vonage Forum Master
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Joined: Apr 09, 2007
Posts: 168

PostPosted: Mon Jan 28, 2008 2:30 pm    Post subject: Direct COnnection... Reply with quote Back to top

What happens when you plug the PAP2 directly into the cable modem?
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apoobw
Vonage Forum Associate
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Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 2:45 pm    Post subject: Reply with quote Back to top

Let me try that and I will post the results.
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apoobw
Vonage Forum Associate
Vonage Forum Associate


Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 3:19 pm    Post subject: Re: Direct COnnection... Reply with quote Back to top

whatumean wrote:
What happens when you plug the PAP2 directly into the cable modem?


I hooked the pap2 directly to my modem and didn't seem to have any problems, I made 15 min call without any interruptions. So maybe there could be some problems within the router. I think I may have bad port on the router because I swapped ports on the router with my pap2 and my pc. My pc lost connection on the same port the pap2 was having problems on.
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apoobw
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Vonage Forum Associate


Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 4:34 pm    Post subject: Reply with quote Back to top

Here is an update, I am experience the same problems but only through the router even though I swapped port. Are there any ports on the router I can open that may help me. I have wrt54g version 2 linksys router.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Jan 28, 2008 4:45 pm    Post subject: Reply with quote Back to top

You can try puting the Vonage adapter in the DMZ. You need to log into your router to do that. Although, it sounds like your router is crapping out on you.

_________________
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Router: D-Link DI-624
Vonage: V-Portal
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 28, 2008 7:48 pm    Post subject: Reply with quote Back to top

Are there cordless phones involved in this mix? 2.4 GHz cordless phones and wireless routers don't play nicely together.

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Orlando, FL
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apoobw
Vonage Forum Associate
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Joined: May 22, 2006
Posts: 13

PostPosted: Mon Jan 28, 2008 8:08 pm    Post subject: Reply with quote Back to top

Why would a cordless phone be the problem if my phone is connected directly to the router via pap2.
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