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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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copepod
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Joined: Aug 12, 2005
Posts: 2

PostPosted: Sun Jan 27, 2008 4:42 pm    Post subject: incoming calls ring - but drop immediately for caller and me Reply with quote Back to top

multiple people in different states have been calling me (New Jersey-Bergen County)for the last 4 days and I do hear the phone ring but the call drops for them before I pick it up (no registration on our caller-id and no incoming registration on my Vonage account). So absolutely no incoming service for me (outgoing is fine).

My Vonage router is the original Cisco ATA 186 behind a Verizon FIOS --speed test 9314kbsdown/3992kbsup MI424WR router-- no configuration changes on my side - working ok for a year like this.

Would have expected if it is a problem with Vonage service --- as reported back ~ Dec 17 2007 with many people claiming the same symptoms, that I would not be the only one reporting this problem now.

any suggestions?

voiptest stats below:
Speed test statistics
---------------------
Download speed: 20756848 bps
Upload speed: 4667968 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 54 ms
Average download pause: 1 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 61 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.0 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 79
Estimated MOS score: 4.1
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tglea
Vonage Forum Evangelist
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sun Jan 27, 2008 5:51 pm    Post subject: Reply with quote Back to top

With your rock solid internet service and the fact that nobody else is reporting the same issues, I would suspect your adapter is flaking out on you. It is rather old and they don't last forever. I would call tech support and see if they can help. You could possibly get a new device free of charge from Vonage by calling as well. It may take some work and threatening to cancel but I'm guessing you are a longstanding customer so that should help. Alternatively, you could go to a local store and pick up a D-link VTA or Linksys PAP2 and add it to your account and then switch your number to it. If it doesn't work(but I suspect it will), you can return the device. Those are my thoughts. Good Luck!
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wsmontgomery
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Joined: Jul 26, 2003
Posts: 1

PostPosted: Tue Jan 29, 2008 7:20 pm    Post subject: Same problem! Reply with quote Back to top

I also had this issue several weeks ago. I knew that the PAP2 was going bad, but could not prove it. Finally, after over an hour on the phone with technical support, the PAP2 died. Then came the half hour to prove to the engineer that the unit died and it was not my electrical outlet. What a nightmare. After all this, I was directed to go to the store and purchase a new Vonage Router. Mine was over a year old. I communicated my dissatisfaction and was given a $40 credit no my next months bill.

All and all, I spent over two hours on the phone, trips to three different stores to find a router, and $10 (not covered by the credit). My recommendation - just buy a new one.

Scott Montgomery
wsmontgomery@hotmail.com
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nickleback
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Joined: Jan 29, 2008
Posts: 5

PostPosted: Wed Jan 30, 2008 7:27 am    Post subject: try this Reply with quote Back to top

If you want, you can cancel the account and get a free new router. When the new acct has been created, ask to change the number they gave you to your old number. You will only need to pay for the shipping as the sales people can waive activation fee. Be sure to select a new router and not the refurbished one. Oh BTW, the new router will only cost you $10 + shipping. Your choice. Make sure also that youre acct is more thn 1 year so that no disconnect fees will be charged to you.
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