Perplexing whole house wiring and/or V-Portal problem?

Posts: 5 · New Forum Member Joined: Apr 11, 2008 Posts: 5

I've just started having the exact same problem 3 days ago. I have firmware 2.7.5_0.2.14 though. Unfortunately, unlike some of the posters before me, my Tivo is not plugged into the vonage service. I only have 2 phones connected. 1 is a multi-line phone, but it is connected to vonage as well using the old linksys pap2. I'm not quite sure what the wiring setup in my house, but I am sure I disconnected the line coming from the telephone company.

Posts: 2 · New Forum Member Joined: Apr 16, 2008 Posts: 2

Wow.. I thought it was just me going nuts. I have guarenteed that I don't have outside telco hooked up. I ran the DSL direct to the modem. I unplugged it completely from the inside block. Ran a completely new CAT 5 line to to the phone block. Works for about 24 hours like everyone else has said. Then for whatever reason it gives the "Telco Error".

admadan wrote:

I've just started having the exact same problem 3 days ago. I have firmware 2.7.5_0.2.14 though. Unfortunately, unlike some of the posters before me, my Tivo is not plugged into the vonage service. I only have 2 phones connected. 1 is a multi-line phone, but it is connected to vonage as well using the old linksys pap2. I'm not quite sure what the wiring setup in my house, but I am sure I disconnected the line coming from the telephone company.

Posts: 5 · New Forum Member Joined: Apr 11, 2008 Posts: 5

I spoke with customer support a few days ago and the tech on the phone had me unplug my vonage device and then pick up a handset to see if I heard anything on the line. I heard some static and told the tech that, his reply was that there should be no static and there must be a bad connection somewhere in my wiring. He scheduled for a professional installer to come to my house and check the wiring free of charge. We'll see what happens after the come over in a about a week.

Posts: 4635 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4635

Check this out: http://www.vonage-forum.com/ftopic22268.html

Posts: 5 · New Forum Member Joined: Apr 11, 2008 Posts: 5

I just tried using a phone cable that has only the inner pair of cables (only 2 wires instead of 4) and that had no effect on my adapter showing error 013 when I restarted it and left the cable plugged into my wall jack.

Posts: 4635 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4635

Thanks for the feedback. I wondered whether that suggestion would work.

Posts: 2 · New Forum Member Joined: Apr 16, 2008 Posts: 2

Yeah, I still have the same problem with just using a 2 wire end plug (Red/Green). Right now I have him just restarting it every 24 hours.

Posts: 5 · New Forum Member Joined: Apr 11, 2008 Posts: 5

Ok so, the "Professional installer" came and checked the lines and his determination was that my vonage box might be "too sensitive" and that I should simply unplug the phone cord and restart the vonage box to fix the problem. Those 3 hours of having to wait for this amateur to tell me that I should do what I had already been doing was a complete waste. I ended up having vonage replace my adapter with a reconditioned motorola one. Although, I think I may have figured out what the problem was, at least in my case. I have a 2 line phone and 2 vonage boxes. I tried swapping box location so that I had my pap2 attached to a phone jack in my house like vonages current new box was and that said new box directly into the phone like the pap2 was . Upon powering up I discovered that it gave me a new error code. When I picked up 1 vonage line (the pap2 one) and then hung up and switched to the new device the new device would spit out an error code and I could hear the dial tone of the other line. I ended up having to cut the 2 outer cables on the line that went from the vonage box to the phone so that both vonage adapters had a phone cable with only the inner (green red) pairs connected and this seemed to solve this new problem.
Upon returning the boxes to their original locations the new box still give the error 013 upon turning on if the phone cable we pluged in, but after restarting it with the phone cable not plugged in it has sofar not redisplayed the error code. I'll see if the modified wiring actually solved the problem. I will repost in a few days to let you all know what happend.

Posts: 5 · New Forum Member Joined: Apr 11, 2008 Posts: 5

Well, my changes to the wiring accomplished nothing. I ended up calling vonage and requested a reconditioned motorola box, but it looks like they were out and send me another VDV21-VD with out telling me. They called it "a free upgrade." I've had the new box for a few weeks now with out the problem reoccurring. It still detects the wiring fault when I remove the power and plug it back in, but it no longer resets on its own and gives me the error code every 24 hours. I suspect it was the firmware since my box now reports a firmware of 2.8.0_1.3.1.

Posts: 7 · New Forum Member Joined: Feb 19, 2008 Posts: 7

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I am also experiencing the same issue. I am getting error code 014 in my case which is exactly similar to error code 013 the difference is that it comes on port 2.

I have a cordless phone . I found that whenever I switch on my Vonage Adapter connected to this cordless phone , the error code 014 comes. When I take out the phone line and switch on the adpater without the phone line connected to phone port 2 , I don't get the error. Later when I connect the phone cord to phone port 2 , the adpater doesn't give error code 014. Is there a known issue with cordless phone which runs on AC power with Vonage VPortal?

Thank You
Suman