Installed WRTP54G - Nothing but problems since.

Posts: 8 · New Forum Member Joined: Jan 25, 2008 Posts: 8

The title says it all. We bought the Linksys WRTP54G to go wireless in the house since we got a PS3 and Laptop for christmas. Since then, nothing has worked (well) and vonage is now forwarding all of the calls to my cell #.

On an incoming call, the phone rings one long ring and if you answer it, you get dead air. In the mean time, it's being forwarded to my cell. I've cancelled call forwarding, but then it just sends everyone to voicemail. For a couple days this happened sporadically, but now every call is forwarded.

The phone and router are both 2.4Ghz, yet the phone is more than 4' away, as prescribed. Can they both play nice? Or do i need a new phone?

The wireless signal on the router is fine...until now. Now there is nothing. If i reset the modem, the signal comes back, but the phone still doesn't work.

Quick suggestions? Thanks!

Posts: 385 · Posted: Fri Jan 25, 2008 5:27 pm Post subject:

I think you are on the right track. I would try a different phone, preferably a wired one and see what happens to both your wireless signal and phone calls. What happens when you make outgoing calls? Did you double check your settings to make sure you have 20-30 seconds of ringing before sending to voicemail? Also, it wouldn't hurt to run the VOIP test and post the results. Good Luck!

Posts: 4 · New Forum Member Joined: Jan 26, 2008 Posts: 4

I feel your pain. I had the exact problems you are having. I tried to configure the linksys router AND my PAP2 on the web based configuration utility page, and nothing worked. I finally switched my phone to a 5.8GHz, and all is well now.

Posts: 8 · New Forum Member Joined: Jan 25, 2008 Posts: 8

OK. Bought a new GE 6.0 DECT phone, installed it, and the problems have ceased. I even got ambitious and hardwired Vonage into my home wiring last night and in all of 10min I was up and running. Everything is great, for now! Thanks.

Posts: 8 · New Forum Member Joined: Jan 25, 2008 Posts: 8

OK, so I lied...it's not great. For some reason, it takes many, many seconds for all calls to "connect." Phone rings...pick it up...and nothing for 5-6 seconds. If you're the caller...the ringing stops but you get nothing but dead air as the person answering the call is repeatedly saying "hello?" I don't know what's happening here. On outgoing calls, you can dial the number and wll have to wait that same amount of time for the phone to start ringing...another 5-6 seconds.

So in a nutshell, there is a big pause or delay before both incoming and outgoing calls connect.

Ideas here?

Posts: 4 · New Forum Member Joined: Jan 26, 2008 Posts: 4

I have found that by configuring my router to specifically handle my adapter has been extremely beneficial. Allowing higher priority to the adapter can provide a subsequent improvement. I also tweaked my anti-virus software so it handles IP requests in the manner in which I want it to.

Posts: 8 · New Forum Member Joined: Jan 25, 2008 Posts: 8

I'll look into that. After poking around the forums a bit more, it seems that many Time Warner Cable users have a similar problem...yet their delay has been much longer. Seems that a call to customer service was what helped. I also need to do the speed test when I get home to see if packets are being dropped and such.

Posts: 2257 · Posted: Tue Jan 29, 2008 8:19 pm Post subject:

Also be sure and check the firmware version of the WRTP54G. Last I heard, Vonage was still shipping them with old firmware and depending on their auto-update to do it, but unfortunately there simply is not enough memory to do the firmware upgrade for a couple of the really old updates it needs.

Go to the login screen (default is http://192.168.15.1 ) and look in the upper right corner. If the firmware reads 1.00.62 higher, you are good to go. If it reads 1.00.18, 1.00.20, or anything lower than 1.00.62, turn the wireless OFF on the router and wait a few hours, then check to see if the firmware has upgraded itself.

The latest firmware is in the 5.x range, but 1.00.62 is also good. Anything older than that will almost certainly have problems connecting in general.

Of course, you may also have a connectivity problem with TWC, based on your post, but checking the firmware can't hurt.