WRT54G & LINKSYS PAP2 adapter communication issues

Posts: 2 · New Forum Member Joined: Jan 22, 2008 Posts: 2

1. Kakinada, India
2. BSNL is the ISP and broadband type is DSL
3. 1.2MBPS download/768KBPS upload
4. D-link DSL-502T
5. PAP2
6. PC--> DSL Modem---->Linksys wireless router --> Vonage Adapter
7. Vonage device cannot contact the Vonage network

Following the instructions for the PAP2 adapter troubleshooting, I already tried the following:
Disabled DHCP
Set the static IP
Enabled DMZ on the router
and set the port forwarding on it.

When I do all this, the message actually changes to "This Vonage device does not have a phone number associated with it"
PS: not the exact verbiage, but is the essence of that msg.

I also upgraded the firmware on the router and I bought the PAP2 adapter from a best buy almost a year ago and it worked just fine back in the US without any issues on a Netgear wireless router and Comcast cable modem. (please ignore the netgear router and the comcast cable modem part of this post as it does not have any bearing on the problem I am currently experiencing. I just put that note here so that you know that the MAC ID is registered on my Vonage account and also that the PAP2 adapter works)

The message after I reset the router and PAP2 adapter is "Vonage device cannot contact the Vonage network" and the power indicator on the PAP2 adapter blinks 3 times and pauses. Another funky thing I noticed is that the linksys wireless router does not let me hook up my laptop thru a wired connection!! Not sure it's relevant, but since I suspect the problem to be with the router, I thought I should mention that. Any help you can provide is appreciated!

Speed test statistics
---------------------
Download speed: 1324080 bps
Upload speed: 689664 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 153 ms
Average download pause: 15 ms
Minimum round trip time to server: 345 ms
Average round trip time to server: 345 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 11.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 11
Estimated MOS score: 3.9

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Your test results aren't super, but that wouldn't explain why the PAP2 won't connect at all. Did you run the test from a hard wired computer plugged into the Linksys router, or was it that laptop connecting wirelessly? Whichever it is, is the computer set up to receive its IP automatically (DHCP)?

Posts: 2 · New Forum Member Joined: Jan 22, 2008 Posts: 2

yes, the test was run from a hard-wired computer and the computer is set up to get its IP address automatically.
Appreciate your help!
Thanks

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

OK, that tells us that the Linksys should be set up as a DHCP server. Otherwise the wired computer wouldn't be connecting to it and from it to the internet. However, I would go to the Linksys admin page and check the LAN settings. The fact that it won't let the laptop make a wired connection is worrisome.

Assuming that the Linksys is, in fact, acting as a DHCP server, then DHCP needs to be enabled in the PAP2. Since that's its default mode, I'd try a hard reset on the PAP2 using the reset button. You should not need a static IP.